Business Process Staff
As a Business Process Staff at Sparks Math Indonesia, you will be the architect of our operational efficiency. Your primary mission is to translate complex educational and business workflows into clear, standardized, and scalable processes. You will ensure that every department—from student enrollment to academic delivery—operates like a well-oiled machine, maintaining the high standards of excellence that Sparks Math is known for
Key Responsibilities
- Process Mapping & Analysis
- Identify and document end-to-end business processes across various departments.
- Visualize workflows using flowcharts and diagrams to identify bottlenecks or redundancies.
- Collaborate with stakeholders to streamline "As-Is" processes into optimized "To-Be" models.
- Documentation Development (SOP & WI)
- Draft, standardize, and maintain Standard Operating Procedures (SOPs) that align with company goals.
- Develop detailed Work Instructions (WI) to provide step-by-step guidance for front-line staff and educators.
- Ensure all documentation is easily accessible, up-to-date, and written in a user-friendly manner.
- Compliance & Quality Audit
- Conduct regular compliance checks and internal audits to ensure teams are adhering to established SOPs.
- Monitor Key Performance Indicators (KPIs) related to process health.
- Identify non-compliance issues and provide root-cause analysis and corrective action plans.
- Continuous Improvement
- Act as a change agent by recommending process enhancements based on data and feedback.
- Assist in the training and socialization of new processes to ensure smooth adoption across the organization.
Requirements
- Bachelor’s Degree in Industrial Engineering, Business Management, or a related field.
- Minimum 1–2 years of experience in Process Improvement, Quality Management, or Internal Audit.
- Proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and Microsoft Office Suite.
- Strong analytical thinking, attention to detail, and excellent written communication.
