Ensure signed Delivery Notes are returned to Avient as soon as possible
Ensure invoices are sent to customers no later than 3 days after the Delivery Note is returned from the customer:
Essential Function 2: Order Fulfilment
Act as the main contact person for customers, responsible for responding to all customer requests.
Process customer orders, from receiving PO, confirming orders, entering orders into SAP, monitoring production until goods are ready and shipped to the customer.
Regular update to customers regarding price conformity, material availability, and estimated delivery schedule.
Coordinate with Purchasing, Laboratory, and Production to ensure customer orders are shipped as per requested schedule.
Coordinate with the Warehouse team to ensure goods are shipped as per information on the Delivery Note.
Provide the most accurate delivery schedule confirmation to customers.
Essential Function 3: Sales Support
Communicate with the Sales Team regarding order status, price differences, and overdue receivables.
Help the Sales Team monitor customer debts to meet targets.
Provide documents related to products requested by customers, such as MSDS/TDS/Product Safety.
Provide accurate payment information from customers to GBS-OTC.
Responsibilities
Essential Duties & Responsibilities
Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers' products, services, business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders, confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
Timely and accurate administration of sales orders, customer complaints, material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS, Certifications, etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Work with seller and PSRs to reduce aged inventory.
Obtained minimum 1-year of relevant experience, open for candidates from any industries, but anyone coming from specialty chemical industry would be an advantage
Knowledged in SAP - Sales and Distribution module and Microsoft Office
