Organizational Overview:
- Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.
Profile Overview
:We are seeking a proactive Client Success Associate to provide ongoing support to our clients, fostering long-term relationships and driving customer satisfaction. In this role, you will facilitate smooth transitions from sales prospects to active accounts, ensuring successful product adoption and client retention. You will also collaborate with internal teams to address customer needs promptly, driving revenue growth and minimizing churn rates
.
Roles & Responsibilitie
- s:Develop and implement a streamlined onboarding process for new customer
- s.Build and maintain strong client relationships, ensuring consistent value delivery and fostering loyalt
- y.Act as a trusted advisor, supporting clients throughout their lifecycl
- e.Collaborate with marketing and product teams for a cohesive customer experienc
- e.Analyze customer data to identify trends, opportunities, and areas for improvemen
- t.Identify opportunities by understanding customer needs and product fi
- t.Gather and utilize customer feedback to influence product improvements and identify advocates for case studie
s.
Key Competencies for the Ro
- le:Proven ability to communicate effectively and foster positive business relationshi
- ps.Strong relationship management and interpersonal skil
- ls.Analytical mindset to evaluate customer health and engagement metri
- cs.Ability to work collaboratively across support and product tea
- ms.Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforc
e).
Requireme
- nts:Proven experience as a Customer Success Manager in a SaaS environm
- ent.Familiarity with customer success platforms and CRM to
- ols.Native Indonesian language proficiency and strong English communication ski
- lls.A minimum of a Bachelor's degree is requi
- red.Must own a personal laptop with a reliable internet connect
ion.
