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Customer Services Staff

Hukumonline.com

Hukumonline.com
Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Indonesia
Requirements

  • Handle incoming tickets and emails from customers, prospects, and internal teams through Freshworks regarding our services
  • Manage the full user account lifecycle, including registration, renewal, and account deactivation via the Membership Platform
  • Respond to live chat inquiries and requests from Pro Plus customers via Freshchat platform
  • Maintain and update customer databases, and provide weekly reports on any encountered issues
  • Coordinate with internal teams regarding services provided to customers
  • Stay up-to-date with Hukumonline’s products and services

Job Description

  • Diploma degree (D3) from any major
  • Minimum of 1 year of experience as a Customer Service
  • Excellent communication, problem solving, and interpersonal skills
  • Familiarity with using CRM systems, Microsoft Office, and Google Workspace
  • Basic knowledge of Legal Tech products and services
Jobs in Indonesia   »   Jobs in Pasar Minggu, Jakarta, Indonesia   »   Customer Services Staff

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