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Job Type   /   Job Level
Contract   /   Others/Any
Company Location
Indonesia
Responsibilities

  • Handle inbound inquiries from parents regarding class schedules, program information, and membership status
  • Provide responsive and professional customer service across phone and WhatsApp channels
  • Escalate complex issues to the relevant SAR or center team
  • Log and track all inbound interactions for reporting purposes

Requirements

  • Min. D3/S1 in any field
  • 2+ years experience in customer service or telesales
  • Strong communication skills, patient, and service-oriented
  • Familiar with WhatsApp Business and basic CRM tools

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