Qualification and requirements :
- Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
- At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
- Must have excellent communication, interpersonal and organisational skills.
- Ability to build strong client relationships and ensure high levels of customer satisfaction.
- Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
- Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
- Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
- Language proficiency (English, Bahasa Malaysia and any other language).
- Must have a valid driving license and must be willing to travel frequently on work assignments as required.
Job responsibilities :
- Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
- Need to work closely with the Engineering Lab team on after sales service and support.
- Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
- Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
- Arranges logistics for pick-ups and delivery.
- Records, update and compiles weekly work progress reports on instrument servicing.
- Handles customer satisfaction surveys.
- Any other related duties outside the scope outlined.
- If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.
We provide :
- Good training opportunities and exposure locally and abroad.
- Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
- Exciting company trips locally and abroad.
- Open and collaborative work culture with a strong focus on quality and customer satisfaction.
Perks & Benefits
- EPF
- Socso
- EIS
Job Location
18-32-A1 & A2 Gurney Tower, Persiaran Gurney,
Click to view the location on Google maps
