Project: IT /Banking / Travelling Project:
- Understand customer enquiries and respond via applicable channels: calls, email, chat etc
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
Job Requirement:
- Basic Salary RM4000 - RM4500
- KPI Allowance & Shift Allowance
- Banking / Travelling Project - NO OVERNIGHT SHIFT
- Min SPM
- Diploma/ Degree Fresh welcome to apply
- Preferred with Customer Service Experience
- Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Personal development opportunities
Job Location
Unit No. 7-03-A, Level 3, Menara Jebsen & Jessen (Tower 7), UOA Business Park Shah Alam, No.1, Jalan Pengaturcara U1/51A, Seksyen U1
Click to view the location on Google maps
