PRIMARY RESPONSIBILITES
- To establish, lead, and manage the APAC HR Shared Services Centre, ensuring efficient, standardized, and high-quality HR service delivery across countries. The role is accountable for operational excellence, service governance, and continuous improvement of HR processes post-implementation.
- The Head of HR SSC acts as the operational owner, ensuring services are delivered in line with defined SLAs, compliance requirements, and business expectations.
Scope of Services
- Employee Lifecycle (Hire-to-Retire)
- Payroll & Benefits Administration
- HRIS & Data Management (e.g. Workday/ Local Payroll System)
- HR Helpdesk / Ticketing (ServiceNow / AskHR Bot/ SSC Portal)
- HR Reporting & Compliance
- SOP, Documentation & Process Governance
SPECIFIC RESPONSIBILITES
- Establish and Lead the Team: Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
- Improve Operational Efficiency: Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
- Service Delivery: Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
- Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
- Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
- Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
- Compliance: Ensure adherence to local labour laws and HR policies across all regions served by the shared services team.
- Stakeholder Management: Partner with HR Business Partners, Centres of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
- Training and Development: Mentor and coach team members to foster growth and ensure high engagement within the team.
- Other duties as assigned, dependent on organizational needs and employee skills
