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Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Batu Ferringhi, Penang, Malaysia

Key Responsibilities :

  • Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors
  • Develop and implement cleaning schedules and procedures
  • Conduct regular inspections of guest rooms and public areas
  • Maintain inventory of cleaning supplies, linens, and uniforms
  • Coordinate with front office and maintenance departments for smooth operations
  • Handle guest complaints and requests related to housekeeping
  • Recruit, train, and evaluate housekeeping staff
  • Prepare and manage departmental budgets
  • Ensure compliance with health, safety, and sanitation standards
  • Oversee pest control and hygiene programs
  • Maintain lost-and-found records and procedures

 

Skills & Qualifications :

  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Attention to detail and commitment to high standards
  • Familiarity with housekeeping software and tools
  • Ability to manage multiple tasks and resolve issues efficiently

 

Education & Experience

  • Diploma or degree in Hotel Management or related field
  • 8–10 years of experience in housekeeping, with at least 2–3 years in a managerial role
  • Experience in luxury or large-scale hotel operations is a plus

Perks & Benefits

  • Commission and bonus
  • Nearby public transport
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture
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