As a member of the SSD Quality & Reliability Engineering team, you will leverage your expertise in project and program management, risk management, conflict resolution and quality standards & best practices. You will collaborate closely with cross-functional teams and engage with key stakeholders, including Program Management, Customer Management, Marketing, Manufacturing, and Engineering, to ensure the successful execution of quality and reliability initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Represent product quality as the Sustaining Program Manager in core teams, ensuring alignment with quality and reliability goals throughout the product lifecycle.
- Accountable for product quality and reliability when product transitions into sustaining phase. Drive activities to ensure that product quality & reliability expectations are met.
- Lead the resolution of quality-related issues during both New Product Introduction (NPI) and Sustaining phases.
- Communicate quality excursions to executive management and core teams.
- Lead crisis processes, driving closure through risk assessment, containment actions, 8D root cause analysis, CAPA, and lessons learned.
- Collaborate with NPI counterparts to ensure seamless product transition into Sustaining, meeting all product, customer, and regulatory requirements.
- Participate in new product kick-off reviews and Manufacturing Readiness Reviews (MRRs).
- Coordinate with other QAPMs/SMEs to share lessons learned and support continuous process improvement across programs.
