Responsible for Line process control and complaint management. Follow rule : 1-2-14 1.4.
Develop, review and monitor the effectiveness of quality control procedures and processes, propose and implement improvements where necessary.
Ensure closed loop of internal and external audit finding include product safety audit.
Monitor and supervise QMM technician performance to ensure efficiency in quality management process.
Responsible for process improvement project and update Management on the improvement result.
Responsible for Quality problem resolution through problem solving sheet PSS/8D.
Responsible for inspection plan for incoming and outgoing (FQ, VQ).
Responsible for component first article inspection approval (ISIR) and approval on incoming part inspection plan including cost reduction activities without delay.
Monitor, report of KPI’s in timely manner and establish action plan.
New Product Introduction
Responsibility for –Start up projects, warranty, customer complaint, first article approval (ISIR), reliability testing, etc.
New project product qualification test include fulfill the regulation requirement.
Actively involves in UX, QG, FMEA, PQP and production line release. Ensure all the QG open point closed within defined due date or latest 3 months after SOP.
Prepare product test plan, product inspection plan (EP), QZ test plan (QZTI) and FQ/VQ checklist.
Provide training to QMM test technician on all the related inspection plan and checklist.
Work with service center to understand the product quality level in the market, at least monthly reporting is expected.
Coordinate project testing, investigate the failure and ensure close loop of the action implemented. Follow rule of PSS/8D 1-2-14.
Responsible for part release.
Ensure all ISIR requirements are fulfill before ISIR released i.e. Cpk > 1.33, PQA sign off, control plan and released critical components supplier qualification process.
To ensure measurement methodology alignment between PgP2 and supplier during technical discussion with supplier via PQA.
To ensure all related fixture including incoming inspection, short endurance for VQ/FQ audit, practical tests are ready 2 weeks before pilot.
Operation Support
Responsible for in process & outgoing product quality performance.
Responsible for MSA, calibration, concession management, customer complaint management, etc.
Provide assistance to resolve line FOR issues.
Support PUQ on supplier incoming material quality issue disposition and 8D verification and evaluation.
Support cost saving activities and approve alteration change.
Regular review with production personnel for PQP and FMEA.
Perform failure analysis on customer – warranty complaint tool and drive for improvement to achieve the agreed target. Target to roll out improvement actions within 3 months after solution is defined.
Ensure ANDI/CR contents is checked before release and implemented correctly.
Conduct periodic audits to ensure line and process compliances. Expected monthly audit reporting is needed to submit to supervisor and include action plan of manufacturing.
Conduct Failure Investigation with cross-functional team eg. ENG, PUQ, MSE for non conformance incidents if needed.
Drive cross functional team for Quality process improvement (e.g. Elimination of inspection, warranty limit).
Responsible for plant to plant quality complaint management.
Responsible for product transfer on quality measures between plant.
Responsible for monthly Product CIP, Process CIP, warranty analysis reporting.
