vFairs is an all-in-one event management platform and Gartner Magic Quadrant Leader helping event planners power conferences, trade shows, and corporate events with in-person, hybrid, and virtual solutions. Our platform includes event registration, on-site badge printing, mobile apps, and more, managing the entire event lifecycle from planning through analytics. Rated 4.9/5 for customer support and recognized as a top platform on G2, we're known for robust technology and customer service that goes the extra mile. vFairs has a transparent, fast-paced, and collaborative culture, with geographically distributed teams united by strong processes and the autonomy to drive solutions forward.
Responsibilities
IT Support & Incident Management
Provide Level 1 & Level 2 support for Windows, macOS, and Linux users.
Troubleshoot hardware, software, network, VPN, email, and application issues.
Manage incidents end-to-end, including root cause analysis (RCA) and documentation.
Handle P1/P2 incidents, escalations, and post-incident reviews.
Ensure SLA compliance using ITSM tools (e.g., Jira, Service Desk systems).
Network & Security Administration
Configure and troubleshoot networking (TCP/IP, DNS, DHCP, VPN, routing, switching).
Manage firewalls including pfSense and other enterprise firewall solutions.
