About The Role
The Senior Manager, Regional Client Management / Partnership Lead is responsible for driving client adoption, satisfaction, and growth of Patient Solutions by building strong strategic partnerships and delivering measurable value across markets.
This role serves as a critical bridge between clients, country teams, and regional strategy to ensure scalable, high-impact programs aligned with commercialization goals.
What You Will Deliver
- Build and manage strategic relationships with key regional and multi-country clients, acting as a trusted advisor on Patient Solutions programs, including access, adherence, and convenience initiatives.
- Develop and execute a structured client growth framework to drive account expansion, including cross-market and integrated deals in collaboration with commercialization teams.
- Ensure successful adoption of Patient Solutions offerings, including digital CRM platforms, translating client needs into scalable and standardized solutions across markets.
- Track and communicate program impact and value delivery across patient outcomes, commercial performance, and operational efficiency.
- Proactively identify and mitigate risks to client adoption, engagement, and program performance.
- Collaborate with country teams to ensure consistent, high-quality execution while aligning regional strategy with local delivery.
- Facilitate best practice sharing and replication of successful program models across markets, supporting teams in navigating complex client needs.
- Partner with Business Development and commercial teams to support pipeline development, client pitches, RFPs, and strategic proposals.
- Identify expansion opportunities within existing accounts and support positioning of integrated offerings within broader commercialization initiatives.
- Leverage data and insights to strengthen client engagements, demonstrate ROI, and support standardized account tracking dashboards.
- Monitor performance against KPIs including program profitability, new business contribution, and client engagement metrics.
- Ensure structured governance for key accounts through regular reviews, action tracking, and outcome-focused reporting to senior stakeholders.
- Support administrative and coordination activities as required.
What You Bring
- Bachelor’s degree in Life Sciences, Pharmacy, or a related field.
- MBA or equivalent postgraduate qualification preferred.
- 8–12 years of experience in pharma, healthcare, or healthcare services.
- Strong experience in regional or multi-market client / key account management.
- Solid understanding of patient support programs, market access, and commercialization models across APAC.
- Familiarity with digital patient solutions and CRM platforms and their role in scaling programs.
- Proven ability to drive growth within existing accounts and translate strategy into execution.
- Strong stakeholder management skills with the ability to influence without direct authority.
- Data-driven mindset with the ability to demonstrate value and inform decisions.
- Strong strategic thinking combined with execution focus and commercial acumen.
- Excellent communication and storytelling skills, with the ability to engage senior stakeholders.
Why Join DKSH
Join a dynamic and collaborative organization focused on enabling better patient access and outcomes across Asia Pacific. You will work in a fast-paced environment where your contributions drive meaningful impact, with opportunities to grow your career while shaping innovative Patient Solutions programs.
