About Us
M.S. Star Travel Agencies Sdn Bhd is a travel agency specializing in providing exceptional travel and tourism services. With a team of less than 50 dedicated employees, the company is committed to offering personalized and memorable travel experiences to its customers. Established with a mission to create unforgettable journeys for all travelers, M.S. Star Travel Agencies Sdn Bhd aims to be a leading player in the travel industry. The company's vision is to become the preferred choice for travelers seeking reliable and top-notch travel services. Their objectives include delivering high-quality travel packages, ensuring customer satisfaction, and promoting tourism in various destinations.
- Handle daily reservations and ticketing inquiries using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
- Ensure timely issuance of tickets and flight reservations to meet client demands.
- Assist with visa requirements, car rentals, accommodations, and other related travel services.
- Ensure accuracy in travel bookings, including departure and arrival dates, passenger information, and special requests.
- Maintain good relationships with clients, providing timely and accurate assistance.
- Address and resolve ticketing issues, including flight cancellations, delays, and schedule changes.
- Work on a shift rotation basis, including after working hours, to handle emergency ticketing matters.
- Promote special fare offers and travel packages to clients and identify upselling opportunities.
Requirements
- Minimum Diploma/Degree in the tourism industry or equivalent.
- Proven experience as a Ticketing Consultant at a travel agency (at least 3 years).
- Excellent knowledge of Sabre GDS, with knowledge of Amadeus and Galileo as an advantage.
- Ability to book flights, issue, reissue, and refund tickets.
- Strong knowledge of airline ticketing procedures, fare rules, and reservation systems.
- Excellent communication skills, fluent in written and spoken English and Bahasa Malaysia.
- Able to work independently and possess strong interpersonal skills.
- Passionate about the travel, tourism, and hospitality industry.
Benefits
- Competitive salary
- Casual Attire
- Performance-based increment
- Discretionary bonus
- Group Insurance coverage
- Medical allowance
- Team Socials
