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Service & Sales
Regional Contractual Services Manager
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Subang Jaya, Malaysia
Permanent
10-100%
Hybrid
21.05.2026
The Service Agreements Regional Partner is responsible for driving the growth and execution of service agreements across Southeast Asia. This role partners closely with the Sales organization to expand Bühler's service portfolio by identifying opportunities, developing tailored contractual solutions, and securing long-term service agreements. The position plays a critical role in defining commercial structures, ensuring operational excellence, and delivering customer success through strong contractual partnerships.
This is where you'll excel
- Take full ownership of the assigned portfolio of service agreements (e.g., Remote Services, Inspection, and Maintenance), ensuring delivery excellence and high customer satisfaction
- Develop and lead a regional support structure, including quotation management, contract delivery, and back-office operations.
- Act as the primary point of contact for all contractual service matters, ensuring timely and effective execution aligned with customer expectations.
- Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
- Drive operational excellence and standardization of service agreement management across the SEA region.
- Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
- Develop and present integrated service proposals that balance customer needs with business objectives.
- Support the identification, development, quotation, and negotiation of complex service agreements.
- Establish and maintain region-specific cost calculation models in alignment with global guidelines.
- Work with technical, legal, finance, and commercial teams to ensure accurate, compliant, and competitive proposals.
- Maintain comprehensive documentation of quotations, contracts, and handover processes.
- Communicate proactively with stakeholders on proposal status, pricing updates, and contract execution progress.
- Collaborate with global teams to share insights and continuously improve service offerings and customer experience.
- Support the implementation of service frameworks, processes, tools, and best practices within the region
These Are The Skills You'll Need
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum 5 years of experience in value-based selling or front-end commercial roles.
- Strong understanding of maintenance strategies and planning methodologies.
- Solid commercial acumen, including pricing, cost management, and risk assessment.
- Excellent stakeholder management, communication, negotiation, and presentation skills.
- Fluency in English (written and spoken).
- Self-motivated with a strong entrepreneurial mindset and results-driven approach.
- Ability to operate effectively within a matrix organization across multiple countries and business units.
- Proven ability to influence stakeholders without direct authority.
These are the benefits you'll enjoy!
Career and personal development
Career and personal development
We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile.
Learning platform
Learning platform
Welcome to a world of over 16,000 possibilities for further training!
Flexible working options and hybrid working
Flexible working options and hybrid working
We offer flexible working options and a hybrid working model where positions allow. This enables you to balance your professional and private life.
Diverse and inclusive workplace
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Read More About Benefits
Questions? We are happy to answer them!
Mary Juliet Conti
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Diversity, equity & inclusion
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
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