Want to work with the best in the industry? Join an industry-leading claims management powerhouse in Australia and bring your expertise to a career rooted in massive scale and meaningful community impact.
The Opportunity
We are seeking a Systems Engineer to administer and optimise our enterprise security, backup, and collaboration platforms. In this role, you will drive the hands-on management of our enterprise-scale Zscaler (ZIA) environment, support enterprise backup operations, and oversee Microsoft Teams administration including call queues and user support.
Why join us?
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.
What You’ll Do
- Administer, optimise, and troubleshoot platform policies, security, connectivity, and user access.
- Monitor enterprise backups (Asigra, KeepIT), ensure compliance/retention, perform restore testing, and participate in Disaster Recovery.
- Administer Teams (voice, call queues, collaboration) and support the broader Office 365 suite.
- Proactively manage multi-site datacentres, virtualisation (VMware, Hyper-V), and container platforms (Docker, Kubernetes).
- Administer Active Directory (GPO, ADFS, Entra ID/Azure AD), Intune, Endpoint Central (patching), and endpoint security (Kaspersky, SentinelOne).
- Change Management: Submit, review, and implement production environment changes.
- Create technical procedures, document best practices for Tier 1/2 staff, and mentor team members (specifically on Kubernetes).
- Utilize monitoring tools (PRTG) and maintain asset configuration inventories.
- On-Call & Projects: Deliver management-directed projects and provide after-hours/weekend support for infrastructure emergencies.
Key Criteria
- 3+ years of hands-on experience administering enterprise backup solutions and/or Zscaler environments.
- Bachelor’s/Master’s degree or equivalent professional work experience.
- Detail-oriented, analytical problem-solver with strong customer service skills and a proactive approach to learning new technologies.
- Excellent verbal and written English communication skills across all organisational levels.
Preferred Certifications (One or more) - Zscaler or Enterprise Backup Certification (e.g., Asigra, KeepIT)
- Managing Microsoft Teams
- Windows Server Administration
- Automated Administration with Windows PowerShell
Work Set Up
- Kuala Lumpur (Mid Valley City): Australian hours (6:00 AM – 3:00 PM MYT) Hybrid setup.
