Job Title
Associate, Sales Support
Job Description
In this role, you will play a crucial role in ensuring accurate and up-to-date product information in the eCommerce platform and smooth communication between various teams and customers.
You Will
Catalogue Management:
- Collaborate with the Sales and Account Operations to gather product information and updates.
- Maintain the product catalogue, ensuring accurate and comprehensive details.
- Coordinate with different departments to ensure consistent and timely updates across eCommerce platform for enterprise customers.
- Follows up on end-of-life products, searches replacements and offers alternatives to Sales, and applies strategy pricing into the offering.
Customer Support
- Act as a key point of contact for customers regarding product offerings, e-catalogue access, and capabilities.
- Respond promptly to customer inquiries, providing accurate and helpful information.
- Address any issues related to the product catalogue, ensuring a seamless customer experience.
- Conduct training sessions to familiarize users with the portal's features and functionality.
- Provide ongoing support and assistance to users, addressing inquiries and troubleshooting issues.
Cross-Functional Collaboration
- Work closely with Sales, various other teams including IT, to ensure smooth integration of product information across systems and platforms.
- Collaborate with stakeholders to identify opportunities for online as well as improving catalogue functionality and user experience. Quality Assurance and
Process Improvement
- Conduct regular audits and quality checks to ensure data accuracy and integrity in the product catalogue.
- Identify and resolve any inconsistencies or errors in product information.
- Continuously evaluate catalogue management processes and collaborate with cross- functional teams to implement best practices and optimize efficiency.
You Have
- Minimum 2 years of relevant experience in a similar role.
- Skilled in managing business process and project management such as enabling eCommerce storefronts and integrating with eProcurement systems
- Strong data analytical and problem-solving skills.
- Proficiency in using Microsoft Excel, PowerPoint for presentations, dashboard tracker
- Experience in change management, facilitating smooth transitions and adoption of new processes.
- Excellent communication skills, both written and verbal, in English.
- Experience in Configuration, Pricing, and Quotation
