Lead, Service

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Malaysia

Company

Associated Equipment Division

Setting the service rates and SOP for Service that is aligned to the market or region.
Look into very service call and ensure all PSSRs quoted customers according to SOP.
Check on Technicians to perform their job accordingly to SOP with necessary documentations.
Ensure the quoted price to get the necessary approval based on LOA.
Review all SWIP to ensure that all proper documentations are in place and Branch Admin can clear SWIP within acceptable timeline.
Clear all aged SWIP and resolved legacy issues (one-off).
Set up SOP for warranty claim to standardize the invoice amount and ensure it is acceptable by CNHi.
Ensure all warranty claims to be submitted on time with the appropriate documentations.
Provide service reports
Provide warranty reports
Resolve disputes with customers if Regional Head could not resolve.
Support branches in monitoring service operations and addressing issues related to the service department.
Ensure the service department runs smoothly, sustains business performance, and meets monthly service revenue targets.
Monitor and follow up on debtor collections for service payments to ensure achievement of the debtor KPI target.

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