Tech Delivery Manager/Scrum Master

🌟 We're Hiring: Tech Delivery Manager/Scrum Master! 🌟

We are seeking an experienced and driven Tech Delivery Manager/Scrum Master to lead our agile teams in delivering high-quality software solutions. The ideal candidate will possess a strong background in project management, agile methodologies, and team leadership to ensure successful project execution and continuous improvement.

📍 Location: Kuala Lumpur, Malaysia
⏰ Work Mode: Work From Office
💼 Role: Tech Delivery Manager/Scrum Master

RESPONSIBILITIES
Business
Good understanding of user behaviour client experience todeliverbusiness capabilities through a client
centric data driven digital journeys

Processes
Evaluating business processes anticipating requirements uncovering areas for improvement and
developing and implementing solutions
Leading ongoing reviews of business processes and developing optimization strategies
Conducting meetings and presentations to share ideas and findings
Performing requirements analysis
Documenting and communicating the results of your efforts
Effectively communicating your insights and plans to crossfunctional team members and management
Gathering critical information from meetings with various stakeholders and producing useful reports
Working closely with clients business and managerial staff
Ensuring solutions meet business needs and requirements
Performing user acceptance testing
Managing projects developing project plans and monitoring performance
Updating implementing and maintaining procedures
Prioritizing initiatives based on business needs and requirements
Serving as a liaison between stakeholders and users
Monitoring deliverables and ensuring timely completion of projects
Responsible for administers and timely updates on project progress issuerisk timelines resource plan
and any other static data to various governance forums ie Refinement Forum RF Steering Co
Monthly Performance Reviews MPR Quarterly Performance Reviews QPR etc Ensure the data is
meaningful accurate relevant and data is current
Ensure the rebaseline requests change requests closure reports are fully documented before
presenting for approval
Conduct research to see whats new and trending in the digital data space internally and externally
Creating and maintaining a prioritized Product Backlog
Clearly communicating priorities sprint goals and acceptance criteria to the scrum team
Defining user stories to facilitate clear communication of requirements to the scrum team including
definition of done
Act as a key player in the different events of the development cycle daily scrums team demos
and retrospectives SIT UAT and signoff from business stakeholders
Review test cases and evidence to ensure enough test coverage
Risk Management
Coordinates escalates and reports on key risks and issues Recorded in Banks project management
tools eg Clarity PlanView ADO and proper and timely mitigations for closure in Refinement Forum

Governance
Maintain requirements library SharePoint Teams Confluence ADO including submitted papers and
meeting minutes of various Governance forums
Provide support to Management Team Workstream Leads Product Owners Scrum Masters and
development team to identify areas of improvement and to ensure that BA process follow the Banks
NWOW standards processes and governance
Ensuring that all submissions to committees forums are of the right quality and are timely

Regulatory Business Conduct
Display exemplary conduct and live by the Groups Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics including regulatory and
business conduct across Standard Chartered Bank This includes understanding and ensuring
compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code ofConduct
Lead TTO Risk Management to achieve the outcomes set out in the Banks Conduct Principles Fair
Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment
Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliancematters

OTHER SKILLS
Expert knowledge in Fusion Risk Management or similar platform leveraging Salesforce capability isa MUST
Documentation Business Requirement Document BRD User Stories Functional Specification
Document FSD Business Glossary Data Model Test Strategy Project Plan Process Flow
diagram etc
Report types Requirement MatrixGap AnalysisProblem AnalysisBusiness Case etc
ProcessData Modelling As IsTo Be VisioEnterprise Architect etc
Project Management Methodologies Waterfall SDLC Agile Scrum etc
ROLE SPECIFICTECHNICALSKILLS AND COMPETENCIESAND PROFICIENCY LEVELS
TechnicalCompetency Name Proficiency Levels
Planning Tactical and Strategic Competency Advanced
Data gathering and analysis Expert
Problem solving Expert
Budget and Headcount management and forecasting Advanced
Written and verbal communication and presentation
Skill
Governance and Support Expert
Strong data analysis skills using SQL MicroStrategy or Tableau preferable
Proven problemsolving process mapping visualisation skills
Proven experience inTechnologyResilience and Risk related projects preferred
Presentation skills Story telling using data visualisations would be advantageous
Soft Skills CommunicationNegotiationRelationship BuildingInfluencingCoaching or mentoring
junior BAs to build their skills
Experience in Agile tools ie JIRA Clarity ADO Boards Confluence etc
Good understanding of APIs and has experience in API mapping
Excellent communication skills both oral and writtenGreat Analytical skills
A can do attitude committed to doing what its takes todeliverAgile mindset Whilst not being the
subject matter expert having the ability to learn quickly listen synthesize the issues and articulate
for senior management with recommendationsDiligent and detail orientated
Ability to create effective work relationships across functional boundaries at both junior and the mostsenior levels of the bank
Excellent stakeholder management skills
Understanding of Project Governance standards change management financial management
project lifecycle and related lifecycle stages
Current Knowledge of SCB processes governance and standard for projectprogramme
management new Way of Working nWOW risk management prepost implementation is a plus
Experience in with liaising and engaging with internal audit groups external reviewers and regulatorsis a plus
An industryrecognized BA certification is a plus