This is where you'll excel
- Lead and manage the Quotation officers for Southeast Asia, ensuring high performance and engagement.
- Oversee the customer end-to-end quotation process in contributing to sales turnover.
- Monitor team workload and allocate resources effectively to meet the order revenue and turnover of orders.
- Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
- Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
- Drive process improvements and implement best practices for efficiency and accuracy.
- Handle escalations and resolve complex customer issues.
- Collaborate with cross-functional teams to ensure seamless operations.
- Develop team capabilities through coaching, training and performance reviews.
- Perform additional duties and responsibilities as business needs evolve.
These are the skills you'll need
- Minimum 5 years experience in technical quotation environment; with 3 years in a supervisory or team lead role.
- Proven experience in managing teams and driving operational excellence.
- Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
- Basic knowledge machinery and familiar with MRO.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
Questions? We are happy to answer them!
Mary Juliet Conti
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
