Job Summary
Obtain, verify and process customer orders timely and meet zero-base targets
General Responsibilities
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Adhere to order processing policies and practices in performing daily tasks
- Process accurate and timely entry of customer orders in SAP. Follow-up open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP
- Coordinate and recheck data/information in billing
- Coordinate and recheck any incomplete data and verify any information to prevent errors in order processing
- Collate data and conduct analysis on order processing performance to facilitate management decision-making
- Evaluate and explore opportunities to enhance operational efficiencies and customer experience
- Follow up on order status with distribution centers
- Establish and maintain good working relationships with clients/customers
Functional Skills And Knowledge
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability to multi-task and prioritize workload
- Demonstrate high attention to detail, follow-through, and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
Education
Diploma/certificate in any field
