POSITION GOAL
To coordinate and support the delivery of integrated facilities services with a focus on workplace experience, vendor management, and operational excellence. This role ensures smooth day-to-day coordination of facility maintenance activities, and stakeholder communication in line with client standards and service excellence protocols
Principal Accountabilities
- Coordinate scheduling and delivery of integrated facilities services.
- Perform basic troubleshooting of common electrical, HVAC, plumbing, and mechanical issues in office and laboratory areas as first-line response
- Act as the primary point of contact for approved third-party service providers, ensuring timely execution and quality standards for both soft services and technical maintenance tasks
- Conduct hands-on minor repairs and adjustments including lighting checks, thermostat settings, door hardware fixes, and basic plumbing intervention
- Organize and facilitate regular coordination meetings with vendors, FM teams, and client representatives to review service performance and address operational needs
- Manage work permits, access requests, vendor onboarding documentation, and compliance records to ensure adherence to site protocols
- Conduct regular facility walkthroughs to monitor service delivery, identify improvement opportunities, and escalate complex maintenance or safety concerns to management
- Maintain accurate records of service requests, vendor reports, work orders, operational logs, and client feedback in the facility management system
- Support workplace health and safety initiatives, including coordination of emergency drills and compliance with site-specific safety standards
- Ensure common areas, meeting spaces, shared facilities, and lab utility spaces are well-maintained, clean, orderly, and aligned with client workplace standards
- Assist in managing occupancy changes, space moves, and minor workplace reconfigurations in collaboration with the FM team.
KEY PERFORMANCE MEASURES
- Timeliness and accuracy in reporting and resolving routine facility issues.
- Compliance with Henkel site regulations and safety standards during all activities.
- Responsiveness and coordination efficiency with internal teams and external vendors.
- Contribution to client satisfaction through reliable daily operations support.
General Requirements
- Diploma or technical certificate in electrical, mechanical, or facilities-related field.
- Minimum 2 years of hands-on experience in office or light industrial facility operations.
- Basic understanding of chemical storage safety and general lab environment protocols.
- Good communication skills in English and local language; able to interact professionally with vendors and clients.
- Proficient in using mobile reporting tools or CMMS for work order updates.
- Willingness to work on-site with flexible hours as required by operational needs.
- Customer-service oriented mindset with a hands-on, proactive, and solutions-focused approach.
