🌟 We're Hiring: Associate – Interpretation Support (WFH)! 🌟
We are looking for a detail-oriented and dedicated Associate to provide interpretation support in a dynamic work environment. The ideal candidate will possess strong linguistic skills, cultural sensitivity, and the ability to facilitate communication effectively across various platforms.
📍 Location: Kuala Lumpur, Malaysia
⏰ Work Mode: Flexible office & remote
💼 Role: Associate – Interpretation Support
Key Responsibilities - Provide accurate, meaning-for-meaning consecutive interpretation over the phone
- Support interpretation across industries including healthcare, insurance, finance, emergency lines, and related sectors
- Maintain professionalism, tone, and pace during live calls
- Follow interpreter protocols, company policies, confidentiality requirements, and industry ethics
- Remain neutral during interpretation without adding personal opinions or assumptions
- Build and maintain strong terminology knowledge relevant to interpretation use cases
- Attend training sessions, quality reviews, coaching, and feedback discussions
- Ensure reliable attendance and adherence to assigned work schedules
- Handle urgent, stressful, or sensitive calls professionally and calmly
- Ensure compliance with privacy and data protection standards
- Work independently while maintaining effective communication with supervisors and team members
Required Skills & Qualifications - Strong listening, comprehension, and interpretation skills
- Good understanding of cultural and linguistic differences
- Ability to manage multiple call scenarios and adapt quickly
- Professional and calm communication style, especially during sensitive or emergency calls
- High attention to detail and interpretation accuracy
- Strong commitment to confidentiality and professionalism
Preferred Experience Candidates with experience in any of the following fields are preferred:
- Interpretation / Translation
- Healthcare industry
- Media / Journalism
- BPO / Contact Center / Customer Service
Qualification - SPM / High School Graduate, Diploma, or Bachelor’s Degree
- Candidates with comparable professional experience may also be considered
Experience Range 0 – 5 years experience
Freshers are welcome to apply
