Total 18 job vacancies in Malaysia

Education: Marketing, Business or equivalent diploma/degree/graduate degree

Experience: Fresh graduates are encouraged to apply; 1-2 years of related experience is an advantage.

1.High Commilsiner:RM4000 + commission and bonus

2.Regular Agent:RM2500 +commission and bonus

3.The specific working hours and location can be confirmed through the interview.

4.We can accept fresh graduates.

5.We need Malaysian Chinese, Malaysian locals, and Malaysian Indians.

6.It is divided into three levels with different salaries and commissions, which can be determined during the interview based on your personal circumstances.

7. need to travel to Kuala Lumpur for a business trip or an extended stay.

1.EPF

2.SOCSO

3.EIS

4.annual leave

5.bonus

.....

教育背景：行銷、商業或同等學歷/學位/研究生學位

經驗：歡迎應屆畢業生申請；有1-2年相關工作經驗者優先考慮。

1. 高額佣金：RM4000 + 佣金及獎金

2. 普通代理：RM2500 + 佣金和獎金

3.具體工作時間、地點可透過面試確認。

4.我們可以接受應屆畢業生。

5.我們需要馬來西亞華人、馬來西亞本地人和馬來西亞印度人。

6.該職位分為三個級別，薪資和佣金各不相同，具體情況可在面試中根據您的個人情況確定。

7. 需前往吉隆坡出差或長期居住。

1.EPF

2.社會保險機構

3.環境影響評價

4.年假

5.獎勵

.....

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Relations Specialist, where your passion for finance and technology can thrive.

1. Premier Client Service & Relationship Management (Primary Focus)

• Act as the primary dedicated liaison for VIP clients, managing complex inquiries related to equities, options, margin, and account management.
• Lead and oversee the seamless end-to-end process for account funding, and stock transfers.
• Proactively monitor client relationships, identify potential needs, and provide dedicated support to enhance client satisfaction and loyalty.
• Serve as the key point of contact for premier clients, providing timely and accurate responses via email, phone, and other channels.

2. Client Retention & Strategic Support

• Proactively identify at-risk clients expressing dissatisfaction or intending to withdraw significant assets.
• Lead retention efforts by initiating direct contact, understanding the root cause of issues, and presenting tailored solutions to preserve the relationship.
• Develop and implement strategies to enhance client satisfaction and improve overall service delivery for the premier segment.
• Analyze client feedback and pain points to advocate for platform or service improvements that benefit the HNW client experience.
• Engage in goal-oriented conversations with customers to better understand their needs and guide them toward the products and services that best support their financial goals.

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines.

• Additional qualifications in financial planning or investment analysis are advantageous.
• Solid experience in outbound telesales, client relations or a similar role within the stockbroking/finance services company or outbound call center in related industries (fintech, stock brokerage, financial or investment products) is preferred.
• Candidates must have at least 1–3 years of relevant experience in a related field.
• Exposure and possessing of product knowledge on capital market, US stock market and investment related field will be an advantage.
• Must have US financial licenses (SIE, S7 and S63) or the willingness to licenses as part of probation requirements.
• Language proficiency in English and Mandarin (reading and spoken) is a must.
• Excellent communication, negotiation, and interpersonal skills.
• Computer literacy skills.
• Independent, self-motivated, and quick learning team player with strong result-driven skills.
• Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Relations Specialist, where your passion for finance and technology can thrive.

• With a focus on High Net Worth (HNW) clients and High Value clients, provide comprehensive support and communication to clients based on their trading needs in U.S. stocks, Malaysian stocks, options, and other asset classes offered by Moomoo. Offer services in trading strategy, platform usage support, emotional guidance, and daily trading assistance. Build relationships with clients and achieve KPI goals.
• Proactively explore client potential by leveraging market insights, product offerings, rewards, and services. Utilize various communication methods such as phone calls, in-person visits, in-platform messaging, and Whatsapp messaging to achieve periodic client communication and KYC objectives. Drive asset growth, revenue growth, trading activity, and fund retention in clients’ Moomoo accounts, enhancing client loyalty and brand trust.
• Adapt and optimize sales scripts and SOPs based on diverse client needs to improve sales conversion efficiency.
• Actively collaborate with internal stakeholders based in-country and regional office to ensure the quality of client service and the achievement of key performance indicators (KPIs).
• From time to time, participate in client events and assist in any duties necessary. Events can include but are not limited to market outlook events, new store launch events, investment seminar and conference events.
• Have willingness and openness to learn and leverage AI tools to enhance productivity and efficiency in terms of customer service and product promotion. Able to articulate technology capabilities and guide users how best to navigate platform tools.

• Bachelor’s degree or higher in finance, accounting, economics, business, marketing, or related fields preferred.
• At least 1 - 3 year of relevant work experience in financial institutions such as banks or securities firms, with familiarity with industry competitors and business processes. Strong risk awareness and compliance mindset.
• Prior experience in trading U.S. stocks, options, and Malaysian stocks, with familiarity with Moomoo products, is preferred.
• Possession of the Capital Market Services Representative’s License (CMSRL) for Dealing in Securities (passed Module 6 & 7 exams) or commitment to obtain it after joining.
• Strong communication and comprehension skills, team collaboration mindset, and execution ability. Responsible, proactive in identifying, understanding, and solving problems.
• Bumiputera candidates are encouraged to apply.
• Good command of English and Malay; proficiency in Chinese (reading and spoken) is an added advantage.
• Customer-oriented with a strong service mindset, committed to improving client service quality and satisfaction.

In this role, you will become part of the Performance Excellence Pillar. The role is intended to work on Quality escape, RCA, KPI, and strategic prediction by analyzing data countries/clusters. You will have the opportunity to lead continuous improvement projects, according to the requirements, and deliver the expected business impacts. You will be working closely with Process Engineers, BAU Leads, Transformation on compliance-related initiatives and local projects.

• Analyze and identify areas for improvement in BAU (Business as Usual) processes and drive convergence of processes and tools
• Identify and implement solutions that translate into standardization and process efficiency while balancing local BAU needs
• Evaluate, develop, and implement policies and procedures, mapping business processes, capturing and sharing best practices between the respective countries and regions
• Facilitate and organize improvement and problem-solving workshops, brainstorming with stream members
• Work with metrics and data to identify improvement opportunities, delivering data-driven analysis and business cases
• Cooperate with Global Enablement, Governance, Process Owners, and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded.
• Utilize the AI concept to streamline the process to gain the operation efficient.

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.
• Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
• Assist customer/client with trading account registration and verification processes.
• Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered.
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Contribute to the development of customer service processes, knowleedge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English while Chinese/Mandarin is advantageous.
• Bumiputera candidates are encouraged to apply.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide support via phone, email, and live chat.
• Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
• Assist clients with account opening and verification processes, providing accurate and timely support.
• Support clients in completing account funding processes through clear guidance and information.
• Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
• Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
• Provide support on trading platform tools and features, addressing technical or operational issues.
• Resolve customer concerns promptly and escalate complex cases when necessary.
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• Contribute to internal knowledge bases, process improvements, and training materials.
• Perform ad-hoc duties as assigned.

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English and Malay, while Chinese/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively
• Bumiputera candidates are encouraged to apply.

The Market risk team at LDC is responsible for producing quantitative market risk metrics along with qualitative assessment of potential risks to the company portfolio due to changes in market conditions. You will work closely with traders, risk managers, and other stakeholders to provide analysis, report risk metrics, and develop insights into market movements.

Main Responsibilities:

• Independently run and validate daily Market Risk calculations, including VaR and key risk metrics, ensuring data integrity, model stability, and timely delivery.
• Perform first-level analysis of VaR movements, identifying key drivers (price, positions, volatility) and escalating material changes with clear explanations to Management or Platform Risk Managers.
• Conduct deep-dive analysis on market exposures, linking risk movements to market fundamentals (e.g., price trends, supply/demand changes, basis movements).
• Generate and distribute daily risk reports to senior management, summarizing risk exposures, key metrics (e.g., Value at Risk (VaR), Margin Call Exposure), and historical trend analyses.
• Act as a key point of contact for various stakeholders, providing timely insights, challenging assumptions where appropriate, and supporting risk-informed decision-making.
• Continuously enhance and streamline risk reporting, improving transparency, consistency, and relevance to business decisions.
• Support and drive enhancements to risk tools, dashboards, and reporting frameworks, improving usability, efficiency, and data visibility across platforms.
• Contribute to enhancements in risk models and methologies (e.g. VaR assumptions, stress testing approaches)
• Explore and apply AI and data analytics tools to improve risk monitoring, anomaly detection, and reporting efficiency.

Experiences:

• Prior experience in financial analysis or related roles is preferred, with exposure to physical and/or derivatives markets considered an advantage. Familiarity with commodities trading and market risk is a plus.
• Familiarity with market risk concepts and metrics, such as Value at Risk (VaR), stress testing, and exposure analysis, with the ability to interpret and explain risk movements.
• Exposure to risk systems, data analysis tools, or reporting platforms (e.g.,Python, Power BI, or similar) to support risk monitoring and reporting processes.
• Experienced in designing data modelling/analytics.
• Exposure to process improvement, automation, or data-driven initiatives (including use of analytics tools or AI-assisted workflows) to enhance risk reporting and monitoring efficiency.
• Minimum 5 years of relevant experience; strong programming skills are highly valued.

Other skills (Computer Skills, etc):

• Strong understanding of statistical and financial risk models, including practical application in risk measurement (e.g.VaR, stress testing, scenario analysis) and interpretation of outputs in a business context.
• Strong Programming skills in data analysis and automation tools such as Python, SAS, Java, HTML or similar, with the ability to analyze large datasets, improve workflows, and support automation initiatives.
• Experience in data visualization and reporting tools (e.g., Power BI), with the ability to build interactive dashboards and translate complex risk metrics into clear insights.
• Ability to communicate with both technical and non-technical stakeholders.
• Ability to detect discrepancies in data and systems, ensuring the reliability of risk assessments.
• Exposure to advanced analytics or AI-assisted tools to enhance risk monitoring, anomaly detection, or reporting workflows.

Languages:

• English (Fluent)

Academics:

•  Bachelor’s degree in Statistics, Mathematics, Computer Science, Engineering, Economics and Finance or a related field.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross-departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programs, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data-driven strategies to achieve sustainable and impactful growth.
• You will report into the Head of Market Expansion & Partnership and be based in Sabah or Sarawak, working onsite.

The day-to-day activities:

• Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Reporting and Performance Management: You will organize regular check-ins and reporting for the sales performance to ensure we stay ahead of our target and having a healthy sales run rate.
• Have fun, and get creative!

• You lead the IKEA Café, Bistro and Swedish Food Market as a strong communication mix to strengthen IKEA’s home furnishing business market position in the local market.
• You are accountable for the SFM/Bistro revenue and customer satisfaction goals towards IKEA Food Direction & Strategy, including financial performance i.e. gross profit, costs, man-hours planning, and productivity levels.
• You cooperate with the IKEA Food Management Team to enhance the link between the IKEA Restaurant & Café and the Swedish Food Market by taking actions to promote cross merchandising/communication.
• You are responsible for food preparation and the cash registry in ensuring adherence to the guidelines stipulated in IKEA Concept Documentation and IKEA Safety & Security Risk Manual.
• You ensure a safe working environment for co-workers and customers in accordance with prevailing local health and safety regulations and HACCP standards.
• You act in accordance with the IKEA Sustainability Direction and work with the team to take actions that contribute to sustainability, such as waste management.

Role purpose

The Financial Services Researcher is responsible for producing high quality enhanced due diligence reports for financial services clients. He/she will be responsible for producing clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.
He/she will be responsible for a range of tasks, including conducting in-depth research of public records such as media articles, corporate records, litigation and regulatory filings, social media sites, and compliance databases; engaging in discreet interviews to gather information around companies’ and individuals’ reputation and develop intelligence on specific topics and industries; producing enhanced due diligence and research reports to support major banking transactions such as IPOs and debt issuance. He/she will support the work of his/her line manager in training, managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner.

Role tasks and responsibilities

• Project management of enhanced due diligence assignments for financial services clients
• Conduct public records research and discreet interviews to gather intelligence surrounding companies and individuals
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Produce high-quality research reports for financial institution clients  
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• From time to time, communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Assist his or her managers in developing and expanding the pool of research resources and subcontractors of Control Risks in the region
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards

• Engage with colleagues across Control Risks to address client queries
• Regional research initiatives
  Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on VANTAGE work
  Participate in discussions with other members of the VANTAGE team and Control Risks Group on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• Full fluency in written and spoken Mandarin and English is essential
• Experience in writing, researching and reviewing/editing research reports; demonstrated excellence in research, writing and editing in Mandarin and English
• Strong knowledge of open source research techniques
• Good communication skills; ability to think on one’s feet and engage with individuals of different levels of seniority and from different backgrounds, to obtain information
• Ability to think critically and solve problems
• Strong knowledge of the socio-political environment in APAC
• Proven ability to meet project deadlines and perform well under pressure

Preferred

• Experience executing and managing enhanced due diligence projects for financial institution clients
• Experience engaging with international clients, preparing written proposals, providing verbal updates, and answering follow up questions and queries
• Fluency in Bahasa as an additional language

Market Research & Insights

• Research education, employment, career, and industry trends, especially in Australia and relevant international markets.
• Analyse target audiences including students, job seekers, graduates, parents, education providers, and employers.
• Gather insights on job demand, salary ranges, hiring trends, course demand, and skills needed across industries.
• Must be comfortable using ChatgGPT or Claude or Notebook LM 
• Research competitors, market positioning, user needs, and marketing opportunities.
• Summarise findings clearly so the team can use them for campaigns, product decisions, and business development.

Marketing Data Administration

• Enter, clean, verify, and update marketing-related data across spreadsheets, databases, or internal systems.
• Cross-check information related to job vacancies, locations, industries, course categories, institutions, and employer demand.
• Help maintain accurate lists for campaigns, outreach, research, and reporting.
• Identify missing, duplicated, outdated, or inconsistent data.
• Support the team in turning raw research into organised, usable insights.

Content & Campaign Support

• Assist with ideas for social media posts, landing pages, email campaigns, blog topics, and promotional materials.
• Help create simple drafts for marketing copy, captions, campaign messages, and user-facing content.
• Support campaign planning by researching audience pain points, benefits, and key messages.
• Help communicate Yuzee’s mission in a clear, simple, and engaging way.
• Assist with content that explains education pathways, career options, job trends, and platform benefits.

Creative Design Work

• Assist in creating design concepts for web pages, app screens, posters, social media visuals, or marketing materials.
• Use tools such as Figma, Canva, Adobe XD, or similar platforms to support visual ideas.
• Brainstorm and visualise simple designs that improve user engagement and communication.
• Support the team with basic UI/UX ideas for marketing pages, campaign flows, or user journeys.
• Help ensure designs are clear, modern, user-friendly, and aligned with Yuzee’s brand direction.

Product & User Understanding

• Help research how users search for education, jobs, internships, training, and career pathways.
• Assist in identifying what motivates users to sign up, apply, compare options, or engage with a platform.
• Support the team in improving how Yuzee explains its value to different user groups.
• Help collect and organise insights that can improve onboarding, landing pages, campaigns, and user communication.

This growth oriented position will have the primary responsibility of providing the full range of fund administration services to Hedge Funds. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

Core Requirements (Both Levels)

• Strong grounding in accounting and fund accounting principles
• Experience in NAV preparation, reconciliations, and period-end processes
• Exposure to diversified fund structures (e.g. PE, RE, Hedge, or multi-asset funds)
• Ability to work independently, manage multiple deliverables, and meet tight deadlines
• Strong attention to detail and good documentation discipline
• Clear written and verbal communication skills

Value-Added Experience

• Experience handling Japanese (JP) clients, or working with Japan-based stakeholders
• Direct client-facing experience, including emails/calls and day-to-day queries
• Prior involvement in audit coordination with auditors
• Exposure to financial statement preparation (statutory or investor reporting)
• Involvement in audit processes (internal and/or external), including audit queries and support

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

• You will lead your team in SFM & Bistro by example and spend 80% of your time on the floor listening, acting, helping and supporting customers and co-workers.
• You ensure the daily operational routines and actions set out by my manager for the area are implemented.
• You will also ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• You will create a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
• You will ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
• You will support and coach the colleagues on the job so they can meet the needs of our customers and grow professionally.
• During unexpectedly quiet times, you will initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
• You will lead by example and am a good ambassador for the IKEA store in all contact with our customers.
• You will have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input.
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

Role Summary:

This role is pivotal in driving sales process governance, performance reporting, and revenue integrity for Experian ANZ. You’ll partner with sales, finance, and operations teams to optimize systems, ensure compliance, and deliver actionable insights that support commercial success.

What you’ll need to bring to the role & Experian

• Strong experience in Salesforce administration and reporting.
• Knowledge of sales processes, governance, and incentive management.
• Analytical mindset with proficiency in data validation and forecasting.
• Ability to collaborate across teams and manage multiple priorities.
• Familiarity with revenue recognition and contract governance is a plus.

Work that matters - What you’ll be doing

• Support process improvement rollouts and ensure alignment with sales policies.​
• Support in partnering with the Sales team and deliver insights to drive NB pipeline
• Prepare and maintain Salesforce dashboards (Team, Individual, BU).​
• Deliver insights through reporting on pipeline, conversion rates, and customer trends.​
• Execute the NPS Customer Experience (CX) program and support engagement analysis.​
• Assist with forecasting and revenue tracking to support commercial clarity.​
• Own Salesforce data management, workflows, and system hygiene.​
• Review and validate opportunity values to ensure alignment with pricing, discounting, and revenue recognition policies.​