Total 18 Others job vacancies

About the Role

Riders are the operational backbone of our business. Because retaining an active rider is exponentially more cost-effective than acquiring a new one, this role is critical to our global efficiency and bottom line.

As the Senior Manager, Rider Retention, you will own the strategic oversight of rider reactivation and retention across all Pandora (foodpanda, Yemeksepeti, foodora) markets. You will spearhead the global rider retention and loyalty platform, manage multi-million dollar incentive budgets, and use advanced A/B testing to optimize our incentive structures. Your primary goal is to reduce rider churn, maximize the ROI of our reactivation campaigns, and drive up our overall reactivation to churn percentage. 

What You Will Do

• Pandora Reactivation Strategy: Design, spearhead, and execute rider reactivation campaigns across all Pandora markets.

• Budget & Target Ownership: Own the overarching rider incentive budgets. Set clear retention targets, allocate spend efficiently across markets, and ensure all initiatives align with company-wide profitability and efficiency goals.

• Loyalty Platform Leadership: Act as the central business owner for the global rider retention and loyalty platform, collaborating directly with Product, Tech, and local Ops teams to build features that keep riders engaged.

• Experimentation & Quest Optimization: Design and oversee robust A/B experiments to test various incentive structures. Tweak and continuously optimize "Quest" setups based on data to ensure we are driving the right behaviors without wasting budget.

• Deep Churn Analytics: Conduct advanced churn analysis to identify exactly why existing riders are leaving. Translate these insights into actionable, preventative strategies to reduce overall fleet attrition.

• Cross-Functional Alignment: Act as the central point of contact (POC) for local markets on all rider retention topics. 

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

At Funding Societies, our HR team is known as the People Experience (Px) team, reflecting our commitment to putting people at the heart of everything we do.

We are looking for a highly driven and detail oriented Regional People Operations Manager to lead and oversee People Operations across the region (including but not limited to Indonesia, Vietnam, Singapore, Thailand, Malaysia and India). In this role, you will ensure operational excellence across all core people processes, drive compliance, and implement scalable systems and workflows to support our regional workforce.

You'll bring strong operational acumen, a process improvement mindset, and the ability to collaborate effectively with diverse teams across multiple markets.

What you will do:

Operations

• Drive and uplift operational excellence across all People (Px) teams in the region
• Develop and implement efficient HR processes to enhance operational effectiveness regionally
• Establish automated SLAs and monitoring dashboards for all automated flows with alerts for failures/errors
• Ensure error free employment letters and contract accuracy on first draft (compensation, benefits, clauses) across all markets with up to date legally signed off templates
• Represent the company during audit and regulatory checks in the region and achieve zero red flag audit findings in compliance reviews across all markets
• Maintain accurate employee data in HRIS and ensure timely reporting and analytics
• Improve data hygiene across employee records, performance feedback, and employee related discussions
• Oversee payroll and salary disbursement operations across Indonesia, Malaysia, Singapore, Thailand, Vietnam, and India. 
• Ensure People (Px) practices comply with local labor laws and regulations in all markets
• Work closely with vendors to ensure accurate and timely processing of payroll, taxation, and benefit administration across all markets
• Ensure work permit applications, immigration matters, and related processes are handled in a timely manner across all markets
• Work closely with the People (Px) team to support and execute related initiatives regionally

Project Management

• People (Px) Initiatives: Lead or support projects related to process improvement, automation, employee engagement and strategic initiatives across the region
• Change Management: Manage aspects of organizational changes, including communication, training, and transition support across multiple markets
• Stakeholder Collaboration: Work closely with cross functional teams to ensure successful project outcomes and alignment with business objectives
• Fulfill any other tasks as reasonably instructed to assist in the business's growth and progress

Who You Really Are

Your thinking matters more than your title or tenure. That said, a few things are non negotiable:

• Execution is your default mode. You get energy from making things work. You earn the right to shape strategy by delivering first.
• You clarify before you build. Every process gets the same treatment: what is this solving, and is it still worth solving? You adapt to context rather than reaching for a playbook.
• You are comfortable with hard conversations. You have guided teams through change and do not avoid the moments that require directness.
• You have built something real in a fast moving environment, whether at a startup, a scaling tech company, or equivalent across SEA.
• You are hands on with AI, not just aware of it. You want to be personally capable, not just directionally supportive.
• Impact is personal for you. Shaping how people are hired, developed, and supported across a multi country organisation genuinely drives you.

We are open to candidates outside the traditional Px or HR path, provided you have the operational depth and the hunger to build something that lasts.

What we are looking for:

• Proven experience in People Operations with strong knowledge of employment law across SEA markets 
• Experience working in a sizeable and fast paced environment with a multi cultural, multi country workforce
• Demonstrated experience managing employee lifecycle, payroll administration, and/or HRIS at a regional level
• Thorough and up to date working knowledge of local labour laws and taxation across relevant markets
• Highly analytical, possessing excellent written and verbal communication skills, strong organizational skills, proactive, and the ability to prioritize and complete work in a timely and accurate manner independently
• Demonstrated critical thinking skills and ability to assess issues from multiple angles to problem-solve effectively
• Proficiency in Microsoft Office and Google Workspace (Gmail, Google Sheets, Google Drive etc.)

We’re looking for an AML Investigations Team Lead to join our team in KL. This role is a unique opportunity to have an impact on Wise’s mission by helping identify suspicious activity and through that keep Wise compliant. You personally can help us get closer to our mission of Money Without Borders! You will help us build a team in Kuala Lumpur and get to join a larger team distributed in 5 different offices around the world.

The AML Investigation Team Lead is a people lead with a mindset that allows them to lead and support team members and build effective operational processes. Our investigators' daily task is to analyse payment patterns and identify suspicious activity. Lead's responsibility is to make sure investigators have all the right tools to do that and we are doing it the most efficient way.

Duties and responsibilities:

• Have a strong ownership either over operational management and people leading or specific function within AML investigations domain

• Develop effective operational processes, task allocation, training and performance management to deliver regulatory obligations, risk management, quality assurance and great customer experience with a tightly managed cost base

• Developing and maintaining documentation of processes and projects within their area

• Measure and work towards improving team KPIs and meeting SLA-s

• Build, lead and develop AML operational team with a strong sense of community

• Work with other leads, product team and compliance teams to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies

This position is employed by Hatch. We are assisting Hatch with the recruitment process and are not the hiring entity.

Hatch Advisory Services Ltd ("Hatch") is an Abu Dhabi Global Market (ADGM) based advisory firm dedicated to supporting international financial services businesses seeking to establish, expand, and operate successfully within the United Arab Emirates.

We provide strategic advisory, market entry, regulatory navigation, and operational support services to overseas firms entering the UAE financial services ecosystem. Our clients include investment managers, fintech firms, financial institutions, family offices, and other financial services businesses seeking access to one of the world's most dynamic and rapidly growing financial markets.

At Hatch, we believe that successful market entry requires more than regulatory knowledge. It requires a deep understanding of local business practices, stakeholder engagement, strategic planning, and practical execution. We work alongside our clients throughout their journey, helping them navigate complexity, identify opportunities, and build sustainable businesses in the region.

Responsibilities:

Regulatory Advisory & Client Engagement

• Provide regulatory advice to clients in the UAE’s financial sector through license applications and ongoing operations such as inspections or thematic reviews.
• Interpret and apply UAE regulatory frameworks (DFSA and FSRA) within a common law / English-law–based regulatory environment.
• Work closely with client stakeholders to develop and implement or enhance compliance and AML/CFT frameworks and operational controls.

Outsourced Compliance & MLRO Responsibilities

• Act as outsourced Compliance Officer and/or MLRO for designated clients.
• Oversee clients’ AML/CFT processes, onboarding, surveillance, risk assessments, periodic filings, and regulatory reporting.
• Lead investigations, SAR submissions both internally and to the UAE FIU, remediation activities, and regulator correspondence.
• Ensure clients maintain robust, risk-based control environments aligned with UAE expectations.

Governance & Senior Leadership Interaction

• Prepare and present compliance reports, control assessments, and thematic reviews to client Boards and senior management.
• Provide clear interpretation of regulatory obligations and practical, risk-based recommendations to further business objectives while remaining in compliance.
• Represent the firm in high-stakes meetings with clients and regulators.

Team Leadership & Internal Development

• Mentor and supervise junior consultants and analysts.
• Write internal playbooks, methodologies, and best practices for outsourced compliance and MLRO services.

• Role is based in Malaysia but supports clients located in the UAE.
• Candidates should be willing and able to travel for approximately 30% of their time, with flexibility to reach ~50% during intensive engagement periods.
• Travel is typically short-duration and focused on high-value onsite work (walkthroughs, meetings, inspections).
• The role offers strong exposure to UAE operational environments without requiring relocation.

Preferred Background

8–12 years’ experience in:

• A regulatory authority (supervision, authorisation, AML/CFT or policy development in the capital markets or virtual assets space), or
• A capital markets or virtual assets firm in compliance or AML/CFT.
• Direct experience with achieving compliance under common law / English-law–based regulatory frameworks (e.g. Singapore, UK, Hong Kong); exposure to UAE regulatory regimes is a plus.
• Proven experience presenting to senior management and boards.
• Prior managerial or team leadership experience
• Excellent communication, analytical, and stakeholder management skills.
• Self-motivated, adaptable, and able to manage multiple concurrent engagements independently

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As the Assistant Team Lead  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

As an Assistant Team Lead (eCommerce Brand Management), you will take charge of:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

What we are looking for - the ideal profile

• University degree
• Proficient in English
• Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Strong ecommerce knowledge and analytical skills.
• Network with ecommerce platforms in Malaysia.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Experience in ecommerce campaign plans.

• Gathers deep knowledge about regional product requirements for specific trades & volume segments
• Defines portfolio need for specific trade / volume segment for the region.
• Contributes to successful and efficient implementation of projects in regional product management.
• Actively contributes to the business success for the respective trades & volume segments in a region. 
• Identifies user, dealer, sales & competitor insights for the respective trades & volume segments in a region and translates this into product demand.
• Ensures methodological excellence when generating user & market insights. 
• Provides and supports with reliable volume forecasts for new products to the business unit.
• Contributes to the global product management team with regional insights across the development process.
• Supports the global product management team in the go-to-market phase within PIF.
• Monitors the regional business situation (market shares, competitor activities, etc.)

• We are looking for an experienced Lead, People Partner to join the People Partner Team, as we continue our journey to deliver amazing experiences across Malaysia and beyond.

• You will work closely with our People Business Partners, COEs, and business teams to create strategies, programs, and processes that enable Delivery Hero’s employees to excel and create business impact.

• In this role, you will be the advocate for the rollout of people initiatives, ensuring business adoption and engagement. As a change champion for your business unit, you will drive change management efforts and communication strategies during reorganizations.

• You will also coach managers and leaders on various people-related topics such as Organizational Design, Talent Review, Succession Planning, and Strategic Talent Processes. Collaborating closely with central teams (Talent Acquisition, Talent Development, People Analytics), you will contribute to enabling the People Agenda.

• Leverage data to provide insights, work with COE partners, and support projects aimed at improving the employee experience and HR service delivery.

• You will support leaders in achieving organizational efficiency while maintaining healthy levels of eNPS, Attraction, Retention, D&I metrics, and ROI.

About Intrepid

Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

The role:

As the Team Lead / Assistant Team Lead,  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

Responsibilities:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

Who we look for - the ideal profile:

• Fluent in English
• Minimum of 6-8 years working experience in ecommerce, either working with ecommerce platforms (in category management or brand partnership management), or heading ecommerce in a leading brand, or a senior commercial role in an ecommerce enabler / distributor
• Experience with retail business will be an added advantage
• Collaborative, humble, driven, analytical, structured, integrity, professional, fun, passionate, builder, entrepreneurial
• Strong track record of high-level negotiations with partners and successful internal/external relationship management
• Management: proven ability to manage a team. Ability to build team up, build processes, drive results and foster positive culture
• Solid Excel / Powerpoint skills

Overview / Introduction 

Louis Dreyfus Company (LDC), established in 1851, is a leading global merchant and processor of agricultural goods with more than 22 000 employees worldwide. Our mission is to use our expertise and global reach to bring the right product to the right place at the right time, safely, reliably and responsibly. Thanks to our pioneering family heritage, we have constantly adapted through the years, overcoming obstacles and embracing change, with uncompromising determination and an enduring sense of responsibility. 

LDC’s values-driven, inclusive and international culture creates an environment where employees are empowered and developed in order to reach their full potential in a challenging and rewarding place to work. 

The Master Data team contributes to transforming finance processes and systems on a global scale. As part of our Global Finance Processes & Systems Optimization team (FPSO), you’ll be at the forefront of digitalizing our operations and driving the adoption of cutting-edge technologies like SAP S/4 HANA, Ariba, and PowerBi. You’ll play a pivotal role in our finance transformation journey. 

In this dynamic role, you’ll lead the expansion of our Master Data Management (MDM) model in Asia, enriching content, and ensuring top-notch quality controls. With LDC Group’s ambitious systems modernization roadmap and analytics digitization plan, you’ll be instrumental in validating core master data integration across various applications (Front & Back Offices, CRM) during rollouts, replacements, migrations, and M&A initiatives. You’ll also model new master data references and processes, ensuring robust governance. 

Collaborating closely with Data Technology & Analytics (DT&A) department (responsible for developments, configuration, and data migration operations), MDM Shared Business Services (SBS) (in charge of master data maintenance), as well as FPSO members from other streams, you’ll ensure the successful implementation and adoption of data standards and processes by business stakeholders. You will also act as the keeper of the Group practices and solutions and propose continuous improvements to fit business needs.  You’ll coordinate different on-going systems implementation projects in your respective master data scope. 

Main Responsibilities 

We are looking for a Master Data Business Process Owner for the Asia region to lead the following activities: 

Project Execution & Coordination 

• Coordinates across teams (Business, Rollout, Migration team) to ensure alignment on planning, mapping, and reconciliation 

• Coordinate resolution and questions within the BPO team and across teams as necessary 

• Manage resources (if assigned) 

• Leads status reporting on migration and cleansing activities  

• Uses standardized templates and Jira for tracking migration steps  

Data Migration 

• Acts as the central point for executing migration activities in sync with SAP S/4 Hana implementation program (BOLD) and front offices Data Migration Leads. 

• Overseas the full migration lifecycle: scoping, data collection, transformation, loading, and reconciliation  

• Validate approach for master data definition across systems and for migration activities including quality & consistency controls. 

• Review and validate pre- and post-migration data quality checks, especially for counterparties (e.g., name, address, tax ID, bank details)  

• Coordinates Group Master Data System (EBX) checks and data loads, ensuring proper interfacing with BOLD systems  

• Aligns with EBX Migration Team and MDM Business Process Owner for validation and publication of master data  

Data Integration 

• Acts as the central point for gap analysis for integrating MDM core model across applications (Front & back offices mainly) while understanding specific local requirements 

• Ensures compliance with MDM Core Model processes and country-specific requirements 

• Participates in Back & Front office Design decisions.  

• Collect and Validate Requirements: Gather and confirm requirements from business stakeholders to ensure alignment with organizational needs. 

• Collaborate with DT&A: Work closely with DT&A to develop a data model that meets the requirements of all stakeholders. 

• Drive gap resolution, identified during projects and continuous improvement activities by assessing their impact on the global Core model. Analyze and resolve specific local process and data requirements in collaboration with business and project teams with the support from MDM BPO. 

User Support & Change management 

• Train and Activate: Provide training to all impacted stakeholders and oversee the activation of new processes. Support the BPO team in understanding and presenting the MDM Core model and processes to local teams and facilitate knowledge sharing among MDM BPO team members. 

• Ensure Hypercare Support: Manage the hyper care period by offering quick solutions and support to users. 

The employee should have a good understanding of Master Data, appetite to interact with cross-functional & various project teams and have a strong process knowledge (best practices, key controls etc). He/She should also have a solid experience on IT projects, ideally related to Master Data processes for Accounting, Treasury, and Controlling. 

Experience 

7 years minimum of strong operational experience ideally mixing: 

• Master Data experience (processes, model, control framework, governance) across business applications (with strong focus on SAP) & other integration tools  

• Experience in IT projects: functional end-to-end process / organization / methodology design & deployment, project management and integration with other projects 

• Understanding of underlying system architecture, IT tools and IT implications 

• Experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment. 

Other skills (Computer Skills, etc) 

• Exceptional organizational ability with a strong attention to detail 

• Strong ability to gather & analyze information, define problems and form an action plan. 

• Strong ability to manage stakeholders, convince, manage in non-hierarchical / project mode. 

• Evident ability to analyze and challenge workflows, being analytical and synthetic. 

• Strong organizational ability with a very strong attention to detail. 

• Strong sense of autonomy and ownership of this role. 

• Strong ability to work independently 

• Ability and flexibility to work across time zones 

• Excellent verbal and written communication skills. 

• Ability to work under time pressure and result oriented. 

• Ability to learn and apply new technologies.

Languages:  

• English (fluent, mandatory) 

Traveling: 

• Willingness to travel within the Group when required 

Academics 

Leading business school, Leading Engineer School, University degree in Business Administration with a major in: 

• Information System and/or  

• Finance/Accounting and/or 

• Process & organization management 

Or BSc with equivalent experience and project management/methodology certificate  

Diversity & Inclusion 

LDC is driven by a set of shared values and high ethical standards 

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background. 

Sustainability 

Sustainable value is at the heart of our purpose as a company 

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us 

Job Responsibilities

• Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
• Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
• Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
• Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
• Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
• Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities

Mandatory Requirements

• Bachelor’s degree or above, preferably in Computer Science, Information Systems, Artificial Intelligence, Data Analytics, or related fields
• 3–8 years of experience in customer service systems, AI products, or customer service operations
• Hands-on experience in building and managing AI Chatbot / Conversational AI solutions
• Familiarity with Zendesk platform configuration, maintenance, and core modules
• Strong understanding of customer service workflows and operational frameworks
• Strong project management and cross-functional collaboration skills

Technical Skills

• Familiar with at least one AI / NLP / LLM application scenario
• Knowledge of large language models and platforms such as OpenAI, Claude, Gemini, etc.
• Familiar with API integration and SaaS system integration
• Strong data analysis skills with the ability to drive optimization through data insights
• Experience with SQL, Python, or automation tools is an advantage

Preferred Qualifications

• Experience in finance, trading platforms, internet, or SaaS industries
• Experience supporting multilingual customer service operations
• Experience with AI Agent, RAG (Retrieval-Augmented Generation), or Knowledge Base development
• Customer service team management experience is a plus

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross-departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programs, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data-driven strategies to achieve sustainable and impactful growth.
• You will report into the OC Growth & Commercial Manager be based in Johor Bahru, working onsite.

The day-to-day activities:

• Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Reporting and Performance Management: You will organize regular check-ins and reporting for the sales performance to ensure we stay ahead of our target and having a healthy sales run rate.
• Have fun, and get creative!

Major Responsibilities: 

End-to-End Vendor Operations & Performance

• Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.

• Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.

• Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.

• Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.

Support Experience Ownership & Strategy

• Own the entire support experience, from design to execution, including footprint and channel strategy.

• Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction.

• Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner.

Accountability for Metrics & KPIs

• Maintain full accountability for QComm Service Operations metrics.

• Monitor and drive line-of-business performance and all customer satisfaction-related KPIs.

• Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs.

Stakeholder Management & Transformative Leadership

• Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders.

• Lead cross-functional initiatives to align operational improvements with broader strategic business goals.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

The Regional Commercial Excellence Manager is a central role focusing on driving operational support across commercial, graphic design and chat functions – our core service offerings. We are looking for a dual role of account management with strong PMO skills to develop processes to drive efficiency and quality in service offers, support tool adoption and leverage the right tools, data and systems to improve how we service our brand clients.

As a Regional Commercial Excellence Manager you will take charge of 

• Drive regional key account management for strategic clients, ensuring alignment with commercial objectives and consistent performance across markets
• Drive commercial excellence projects pertaining to the adoption of internal and external tools to elevate Intrepid’s service quality
• Focus on training and development initiatives for Intrepid’s key account managers including supporting training curriculum development, materials development and hosting regular training sessions across the region
• Drive data-driven and customer-focused initiatives to optimize account management performance
• Manage the smooth implementation of new tools and processes to support commercial teams
• Engage in consultation with relevant stakeholders on issues associated with the success of customer experience projects and recommend improvements
• Identify key competitive trends on ecommerce platforms to ensure that best practices are well identified and adopted by Intrepid Group
• Build and maintain strong relationships with key stakeholders to identify growth opportunities and enhance client satisfaction
• Monitor and optimize key account performance using data-driven insights to support revenue growth and service excellence

What we are looking for - the ideal profile

• Fluent in English
• Experience with business fundamentals
• 2-5 years+  of work experience preferably in an ecommerce, marketing or commercial role
• Strong project management and stakeholder management capabilities
• An entrepreneurial and can-do spirit, comfortable with being able to work independently

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties #LI-HG1

Get to Know the Team

We are the strategic engine behind Grab's Lending business, using data, technology, and trust to redefine financial services and guide financial inclusion across Southeast Asia. Our purpose is to unlock socio-economic empowerment for SMEs and entrepreneurs by building, rolling out, and commercializing innovative lending products across our regional markets. We are a high-impact and data-driven team that values rigorous analysis and effective execution. Join us to directly influence a core Grab product and improve the lives of millions.

Get to Know the Role:

You will support lending strategy end to end, from product and feature ideation and partnerships to regional rollout and user growth. You will work across multiple projects and countries in SME Lending. If you are passionate about building financial services and seeing your strategies create tangible impact, this role is for you.

You will report to the Manager, Regional SME Lending and be based in our Petaling Jaya office onsite.

The Critical Tasks You will Perform:

Regional Digital Lending Strategy

• Develop the strategic roadmap for AI-driven digital SME lending solutions across the region and multiple ecosystem-based credit products
• Advise management on key issues (e.g., strategic initiatives, business plans, major investments) through clear framing, systems-level thinking, and rigorous analysis of the SME financing landscape.
• Lead assessments and feasibility studies for new SME lending product introduction, geographic business growth, commercial ventures and strategic partnerships relevant to SME credit and financing.

Business Intelligence and Monitoring

• Design market intelligence metrics and performance measurement dashboards to monitor ongoing performance of Lending's portfolio of businesses
• Lead the daily monitoring of key lending metrics, highlight areas of strength and improvement and independently drive changes working with the country teams

AI, Data & Decisioning Enablement

• Champion the use of AI, machine learning, and analytics to enhance credit assessment, fraud detection, pricing and risk segmentation, customer targeting, and portfolio optimization by collaborating with data science and risk teams
• Optimize customer journeys by orchestrating digital processes and technology integration across the lending journey, ensuring seamless and efficient experiences for customers and internal users.

Market and Project oversight

• Collaborate with local country teams to execute go-to-market strategies and establish partnerships across various markets.
• Execute key strategic projects, from identifying issues, analysing data and trends, working cross-vertical, with the purpose of generating insights and relevant business recommendations.

Role Summary:

Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability.

Key Responsibilities:

• Project Leadership: Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities.
• Solution Architecture: Design cross-module integration processes and workflow customizations. Provide expert guidance on configuration strategy and system optimization.
• Stakeholder Engagement: Serve as the primary consultant for senior client stakeholders. Drive milestone sign-offs and manage escalations effectively.
• Team Leadership & Mentoring: Delegate and supervise junior consultant workstreams. Mentor team members and support their HRIS certification journeys. Conduct regular 1:1s and provide structured, actionable feedback.

Functional Competency:

• Process Ownership: Leads end-to-end module or functional process delivery.
• Integration Oversight: Owns end-to-end integration validation and troubleshooting.
• QA Governance: Owns QA cycles; sets standards and review discipline.
• Project Reporting: Owns project reporting and drives transparency across stakeholders.

BEHAVIORAL COMPETENCY:

• Leadership: Inspires confidence and drives team performance.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Stakeholder Management: Influences outcomes through strategic engagement.
• Escalation Management: Prevents escalations through proactive risk handling.
• Change Attitude: Drives change with positive mindset and resilience.
• Attention to Detail: Producing consistently high-quality work.
• Team Leadership: Drives team performance and alignment.
• Mentoring: Coaches peers and guides best practices.
• People Development: Gives structured feedback and supports growth.

• Bachelor's degree from a recognized institution.
• 7–10 years of HRIS experience; led at least 5 end-to-end implementations.
• Strong leadership, client management, and communication skills.
• Ability to manage competing priorities and guide cross-functional teams.
• Demonstrated people management and team development capability.
• Certifications: Oracle HCM Cloud Certification (required).

Get to Know the Team

We are the strategic engine behind Grab's Lending business, using data, technology, and trust to redefine financial services and guide financial inclusion across Southeast Asia. Our purpose is to unlock socio-economic empowerment for SMEs and entrepreneurs by building, rolling out, and commercializing innovative lending products across our regional markets. We are a high-impact and data-driven team that values rigorous analysis and effective execution. Join us to directly influence a core Grab product and improve the lives of millions.

Get to Know the Role

You will support lending strategy end to end, from product and feature ideation and partnerships to regional rollout and user growth. You will work across multiple segments and countries in Grab Lending with a clear path to become a regional product strategy subject matter expert or a commercial lead in a specific market; if you are passionate about building financial services and seeing your strategies bring tangible impact, this role is for you. You will report directly to the Head of Retail Lending and Lending Strategy with high visibility to key decision makers, and this is an onsite role based in Petaling Jaya.

The Critical Tasks You Will Perform

Assist with Regional Strategy Development

• Define, develop and help refine Lending's overall strategy and goals
• Provide inputs and advise the management team on key issues (e.g. strategic initiatives, business unit level plans, and major investments) based on clear issue framing, systems-level thinking and rigorous analyses.
• Lead assessments and feasibility studies for new product introduction, geographic business growth, commercial ventures and key strategic partnerships

Business monitoring and insights

• Design market intelligence metrics and performance measurement dashboards to monitor ongoing performance of Lending's portfolio of businesses
• Lead daily monitoring of key lending metrics, highlight areas of strength and improvement and independently guide changes working with the country teams
• Assist Lending leadership in periodic review and reporting of business performance (Exco level, Board level documents)

Business owner support - Driver Lending

• Work with the Driver Lending segment lead to rollout products and partnerships across markets collaborating with country leads and country teams
• Bridge business opportunities with product development with a grasp of business imperatives and a clear understanding of technology and regulatory framework's possibilities and/or limitations.
• Lead and execute key strategic projects, from identifying issues, gathering information from multiple sources, analysing data, and interpreting patterns, and trends with the purpose of generating insights about the market
• Travel once a quarter to support our colleagues across the region

This role is only open to Malaysian local/PR

The Role

As Category Lead, your #1 mission is to accelerate growth for your portfolio! You are the business owner of your categories, responsible for driving topline and increasing order penetration. You will lead a team to scale these categories rapidly while hitting margin targets and ensuring top-tier stock availability.

Key Responsibilities

• Growth & GMV: Take full accountability for your category portfolio’s sales. Drive category penetration and hit revenue targets, driving order penetration and basket value.

• Commercial Margins: Monitor & drive healthy margins for your categories. Grow retail media revenue.

• Assortment & Suppliers: Run constant range optimization. Onboard high-growth SKUs and delist slow-movers. Lead negotiations and Joint Business Plans (JBPs) with FMCG brands.

• Pricing & Campaigns: Execute the pricing strategy for your categories to stay competitive. Coordinate with suppliers to align their promo spend with our campaign calendar.

• Availability & Waste: Own Weighted Availability (In-stock) to ensure top SKUs are never missing. Manage inventory health to minimize shrinkage and wastage.

• Team Leadership: Lead and coach a team of Category Managers. Monitor KPIs and drive a culture of high performance and accountability.

Key Responsibilities

1. Topline Growth & Penetration

• Own the GMV and order volume for your portfolio; drive category penetration and basket value to hit revenue targets.

• Monitor daily performance and execute swift course-corrections to maintain growth momentum.

2. Range & Market Strategy

• Curate a "winning" assortment by identifying market trends, competitor gaps, and high-growth SKUs.

• Run constant range optimization by onboarding local heroes and ruthlessly delisting slow-movers.

3. Sustainable Margin & Commercial Revenue

• Drive category profitability by optimizing cost structures and securing strategic supplier investments.

• Grow Retail Media revenue and scale high-visibility advertising opportunities for your key brand partners.

4. Strategic Partnerships & JBP

• Lead long-term Joint Business Plans (JBPs) with FMCG partners to build strong, collaborative roadmaps for growth.

• Collaborate with suppliers to secure support and exclusive deals to drive high-impact commercial campaigns

5. Category Operational Health

• Actively collaborate with Supply Chain for high Weighted Availability, to ensure products are always available for the customer.

• Manage inventory health & shrinkage

6. Team Leadership

• Lead and coach a team of Category Managers, fostering a culture of high performance and accountability.

• Own the delivery of team OKRs and KPI and drive data-driven decision-making 

As a Partnerships Manager at TabSquare, you will spearhead the development and nurturing of TabSquare’s partnership ecosystem to drive revenue and growth. 

Your responsibilities will encompass managing the entire partner development cycle, from identifying partners to onboarding them and executing go-to-market (GTM) strategies across the APAC region.