Total 10 job vacancies by Delivery Hero

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

• Lead and deliver executive searches across all global functions, from Manager level and above.

• Partner with senior hiring leaders and HR Business Partners to align hiring strategies with business goals.

• Own end-to-end search delivery: role scoping, sourcing strategy, market mapping, candidate management, and offer support.

• Act as a trusted advisor on talent market trends, competitor insights, and candidate expectations.

• Ensure an excellent candidate and stakeholder experience at every stage.

• Support succession planning and pipelining for key roles across functions.

• Collaborate with the broader Executive TA team to evolve search processes, tools, and market intelligence.

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows

The Lead of Account Management (Shops) is responsible for driving the commercial growth of our existing Q-Commerce marketplace portfolio. This role spans across grocery and all non-grocery verticals, covering the whole of Malaysia.

Leading a high-performing team of Strategic Account Managers, Account Managers and Coordinators, your mandate is topline and commercial acceleration.

Key Responsibilities

1. Team Leadership & Performance Culture

• People Management: Lead, mentor, and coach a team of Strategic Account Managers, Account Managers and Coordinators, fostering a culture of data-driven portfolio management and high-velocity execution.
• KPI Management: Accountable for team delivery across KPIs and OKRs, including topline ambition, campaign participation, and revenue targets.
• Cross-Functional Alignment: Work closely with cross-functional teams (including acquisition, operations) to ensure smooth merchant lifecycles and resolve systemic performance bottlenecks.

2. Commercial Performance & Top-Line Growth

• Top-Line Ownership: Drive overall commercial performance for the active marketplace, taking full accountability for merchant GMV & other income growth.
• Joint Business Planning (JBPs): Build, negotiate, and execute long-term JBPs with major partners and key accounts to align mutual growth goals.
• Campaign Participation & Strategy: Design and execute seasonal and platform-wide campaign strategies (e.g., Mega Campaigns, tactical promos); drive high merchant adoption, funded deal submissions, and co-marketing investments from key partners to boost platform competitiveness.
• Other revenue: Grow alternative revenue streams by pitching and scaling high-impact advertising, visibility packages, and digital marketing opportunities to existing partners.

3. Merchant Success & Virtual Storefront Quality

• On-App Performance: Continuously optimize commercial potential by identifying performance gaps within the existing partner database.
• Catalog & Content Integrity: Oversee the customer-facing quality of your team's portfolios, ensuring partners maintain accurate imagery, high-standard content, and real-time inventory updates.

4. Market Intelligence & Data Strategy

• Data-Driven Prioritization: Leverage commercial data analytics to assess campaign ROI, prioritize account manager resources, and back commercial decisions with hard metrics.
• Market Insights: Monitor competitor strategies and shifting retail trends in Malaysia to protect and expand market share within your active account base.

Managing a team of three direct reports (covering People Partnering, Industrial/Employee Relations, and People Experience), your mandate is to take complete ownership of day-to-day operational execution, policy governance, and budget tracking. As a gatekeeper, you will operate with a high degree of independent authority bynfiltering, resolving, and finalizing local people matters autonomously, ensuring that only macro-level strategic or high-risk financial decisions are escalated to the M3 level.

• First Line of Authority: Act as the primary filter and operational decision-maker for the Malaysia SSC. You are expected to own and resolve 80% of localized escalations independently, removing day-to-day bottlenecks from the M3 Head of People.

• Operational Demarcation: Independently manage and approve standard HR interventions, local policy applications, performance mitigations, and team allocations without requiring constant oversight.

• Escalation Governance: Discern when to finalize a case and when to escalate, ensuring that matters brought to the M3 level are strictly high-liability risks, entity-wide structural shifts, or macro budget exceptions.

• Lead and Develop the Frontline: Directly manage, mentor, and govern a team of 3 specialists (IC3 People Partner, IC2 IR/ER Specialist, and a People Experience specialist), ensuring seamless cross-functional coverage and building an internal talent pipeline.

• Risk & Dependency Mitigation: Eliminate key-person dependency risks within the local team by establishing robust standard operating procedures (SOPs) and clear succession tracking.

• Policy Custodian: Manage the localized implementation, enforcement, and governance of all global and local HR policies across the 900-headcount employee lifecycle.

• Budget Oversight: Act as the frontline governor for the local HR budget. Track expenditures, manage run-rate costs, and ensure strict fiscal discipline before routing high-value financial requests to the M3 level for final sign-off.

• Process Excellence: Continuously audit and optimize HR service delivery workflows within the SSC to drive operational efficiency.

• Compliance Ownership: Take ultimate tactical ownership of all local IR/ER topics, ensuring flawless compliance with the Malaysian Employment Act, statutory regulations, and Industrial Court precedents.

• Conflict & Grievance Resolution: Autonomously oversee disciplinary frameworks, Domestic Inquiries (DIs), Mutual Separation Agreements (MSAs), and high-risk performance management paths.

• Leadership Coaching: Partner with and coach C-2 and C-3 business leaders on organizational design, talent reviews, succession planning, and performance calibration.

• Change Management: Drive local execution and communication strategies during business unit reorganizations, ensuring seamless business adoption with minimal disruption.

As a GRC Analyst within the Security function, you will support the execution and continuous improvement of governance, risk, compliance, and operational resilience practices across our brands, including foodpanda, foodora, and Yemeksepeti.

The Security function operates as a 1.5 line of defense within the organisation, with the GRC team responsible for defining and maintaining the security posture across local, regional, and platform domains.

You will work closely with internal stakeholders to support governance activities, compliance initiatives, operational processes, and risk management efforts across the organisation.

This role is ideal for someone early in their cybersecurity or governance career who has an interest in data, automation, and operational process improvement, and is eager to gain exposure to modern cloud-native, AI-driven, and product engineering environments.

Key areas of support include:

• Information security governance
• Regulatory and audit compliance
• Technology and cyber risk management
• Security policy and control management
• Third-party and vendor risk management
• Cloud and platform compliance
• Data and customer protection governance
• Operational resilience governance
• Security reporting, automation, and operational efficiency

Assist with the maintenance of accurate articles: 

-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare

-Self-starter and able to work independently with minimal supervision

-Able to work on multiple projects while delivering within deadlines

Support articles updates in line with latest SOP releases: 

-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly

-Ensure that SOP updates are accurate and uploaded in a timely manner

Liaising with local teams for translations: 

-Monitor content translations, and ensure completion within strict deadlines

Assist Manager with other tasks on an ad hoc basis: 

-Support Manager with ongoing projects on an ad hoc basis

About the Role

Riders are the operational backbone of our business. Because retaining an active rider is exponentially more cost-effective than acquiring a new one, this role is critical to our global efficiency and bottom line.

As the Senior Manager, Rider Retention, you will own the strategic oversight of rider reactivation and retention across all Pandora (foodpanda, Yemeksepeti, foodora) markets. You will spearhead the global rider retention and loyalty platform, manage multi-million dollar incentive budgets, and use advanced A/B testing to optimize our incentive structures. Your primary goal is to reduce rider churn, maximize the ROI of our reactivation campaigns, and drive up our overall reactivation to churn percentage. 

What You Will Do

• Pandora Reactivation Strategy: Design, spearhead, and execute rider reactivation campaigns across all Pandora markets.

• Budget & Target Ownership: Own the overarching rider incentive budgets. Set clear retention targets, allocate spend efficiently across markets, and ensure all initiatives align with company-wide profitability and efficiency goals.

• Loyalty Platform Leadership: Act as the central business owner for the global rider retention and loyalty platform, collaborating directly with Product, Tech, and local Ops teams to build features that keep riders engaged.

• Experimentation & Quest Optimization: Design and oversee robust A/B experiments to test various incentive structures. Tweak and continuously optimize "Quest" setups based on data to ensure we are driving the right behaviors without wasting budget.

• Deep Churn Analytics: Conduct advanced churn analysis to identify exactly why existing riders are leaving. Translate these insights into actionable, preventative strategies to reduce overall fleet attrition.

• Cross-Functional Alignment: Act as the central point of contact (POC) for local markets on all rider retention topics. 

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.

If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.

This position will report to the VP of Customer Success based in Singapore.

Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.

• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.

• Drive product adoption and engagement by providing, best practices, and proactive recommendations.

• Monitor usage metrics, and identify opportunities for growth or improvement.

• Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions

• Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.

• Advocate for customers internally, gathering feedback to inform product development and enhancements.

• Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.

• Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.

We are on the lookout for a Pricing Analyst to join the Global Pricing Team on our journey to always deliver amazing experiences. 

Join the team driving profitable growth and customer lifetime value across our markets. As part of the overall Marketing organization, you’ll help shape pricing strategies that build customer lifetime value and optimize the effectiveness of our marketing investments to essentially drive long term profitable growth. With each initiative, you’ll play a key role in creating connections with millions of customers, positioning foodpanda as a leader in the market.

Responsibilities:

• Jointly with your Pricing Manager, performing market and pricing analysis and developing actionable insights and recommendations to enhance pricing performance
• Creating A/B test plans and managing them end to end including implementation, analysis and communication
• Monitoring the performance of pricing initiatives, take ownership and proactively addressing opportunities to ensure a positive P&L impact
• Working closely with a cross-functional team of professionals with domain expertise in the fields of Commercial, Data and Product & Engineering. This includes supporting the development of our best-in-class dynamic pricing tool
• Developing and maintaining dashboards and other reporting tools; consuming diverse data sources to support pricing decision-making
• Establishing and maintaining close relationships with the regional Pricing teams to ensure smooth collaboration as well as regular knowledge exchange