Total 61 job vacancies by Delivery Hero

Your mission as Field Sales is simple: drive our growth by winning new partnerships. This is a high-impact role designed for someone who loves the thrill of the close and wants a compensation structure that truly rewards high-volume success. With a competitive base and an uncapped commission, your earning potential is entirely in your hands. 

Own It - You will execute the full sales cycle, taking complete accountability from lead generation to contract closure. You are the face of our brand on the ground, prioritizing high-volume physical walk-ins and face-to-face negotiations. Your mission is to maintain a high-performance pace, acquiring new partners every month to expand our footprint.
Dive Deep - You use local market data as your compass to understand competitive advantages and prioritize high-potential leads for territory success. You don't just "fill" a pipeline; you maintain and optimize a high-velocity CRM workflow that ensures no opportunity is missed and every lead is tracked with precision.
Deliver Value Fast - You thrive in a transactional sales environment where speed is a competitive edge. Your focus is on signing high-quality deals efficiently, with the professional agility to move from initial contact to contract closure within just 1–2 visits.
Raise the Bar - You set the standard for operational excellence by ensuring all prospect and lead data is updated accurately and in real-time within our CRM. Your commitment to process standards ensures that our growth is backed by reliable data. Furthermore, you ensure a seamless, immediate transition of every signed partner to our Partner Growth teams, guaranteeing their success from day one.
Stay Humble - You act as our eyes and ears on the ground. By gathering competitive insights and partner feedback during your daily interactions, you provide the "on-the-street" reality that helps management stay sharp. You translate your field experiences into actionable recommendations that improve our collective strategy
Bring Good Vibes - You bring energy and a solution-oriented mindset to every interaction, whether you are negotiating with a new partner or collaborating with the internal Growth teams. You understand that our success is built on professional, positive relationships
 

Specialist, Account Management – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.
 

Are you a fit?

• Proven Track Record: Experience in Account Management with a history of hitting commercial targets.

• Environment: You thrive in fast-paced, high-accountability settings.

• Location: We hire across major cities in Malaysia; please enter your location for discussion during shortlisting.

We are looking for Coordinator, SMB Growth who are persuasive and demonstrate selling, communication and closing skills. The role is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

Main responsibilities

• Own end-to-end restaurant incubation across APAC (activation to early performance)

• Define, track and improve key incubation KPIs

• Identify execution gaps and implement corrective actions to accelerate vendor ramp-up

• Design and scale standardized incubation processes across markets

• Lead automation of key workflows in partnership with relevant teams

• Establish clear governance and accountability between COE and local market teams

• Collaborate cross-functionally to enhance vendor incubation and experience

• Pilot and scale high-impact initiatives to continuously improve incubation performance

Senior Coordinator, Telesales – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.

Are you a fit?
• Proven Track Record: Experience in Sales with a history of hitting commercial targets.
• Environment: You thrive in fast-paced, high-accountability settings.

Role Overview: As a Telesales Representative, you will be responsible for identifying and onboarding new restaurants to join our platform. You will play a crucial role in growing our business and ensuring the best dining experiences for our customers. In addition to sales activities, you will oversee the incubation and account management process for newly acquired vendors for a period of one month to ensure a smooth onboarding experience and sustained business growth.

Responsibilities:

• Inbound Leads: Handle incoming inquiries from potential restaurant owners interested in joining our platform.

• Offline Search: Research and identify potential restaurant partners through offline channels such as local directories, industry events, and referrals.

• Build Relationships: Establish and maintain strong relationships with potential partners, providing them with information about our services, benefits, and pricing.

• Qualify Leads: Assess the suitability of potential partners based on our criteria, ensuring they meet our quality standards.

• Sales Presentations: Conduct persuasive sales presentations over the phone, demonstrating the value of joining our platform.

• Negotiation: Negotiate terms and agreements with potential partners, addressing their concerns and objections effectively.

• Onboarding: Assist in onboarding, ensuring partners have all the necessary information and resources to get started.

• Meet Targets: Meet or exceed monthly and quarterly acquisition targets and KPIs.

(1) Program & Transformation Management

• Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions.

• Drive end-to-end program management, including: initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, post-launch hypercare stabilization

• Ensure successful delivery of initiatives such as: footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations.

• Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met.

(2) Operational Design & Process Standardization

• Support the design and implementation of scalable operational frameworks and standardized processes across the COE.

• Work with operational leaders to: identify inefficiencies or operational gaps, define improved operating models, implement governance structures.

• Ensure new processes are operationally viable, scalable, and aligned with regional operational needs.

(3) Stakeholder & Cross-Functional Management

• Act as a key coordination point across multiple operational functions, including Operations, Workforce Management, Product, OPEX, Training, and BPO partners.

• Facilitate alignment across stakeholders to: resolve operational blockers, drive decision making, ensure consistent execution across teams and regions.

• Communicate program updates, risks, and outcomes clearly to leadership and key stakeholders.

(4) Performance Monitoring & Operational Insights

• Track and analyze operational performance during and after transformation initiatives.

• Use insights to identify improvement opportunities and support data-driven decision making.

(5) Change Management & Launch Readiness

• Support the successful rollout of new operational models by ensuring strong change management and launch readiness.

• Coordinate with relevant teams on: communications planning, operational readiness, training alignment, stakeholder enablement.

• Ensure teams are well prepared to adopt new processes and operating models.

• Ensure transparency and alignment across large-scale transformation initiatives.

Do you want to see how a leading tech platform is steered from the top? As a Performance Analyst Specialist in the Managing Director (MD) Office, you won’t just be crunching numbers; you’ll be translating data into the narrative that drives foodpanda Malaysia. You will be the right hand to the MD Office leads, ensuring our business-as-usual (BAU) runs like a Swiss watch, our strategic projects have the data-driven "punch" they need to  succeed, and our executive narratives are brought to life through high-impact, world-class presentations.

What’s in your "Panda Box"?

• The Master of Narratives (Slides): You’ll take complex data and turn it into high-impact visual stories for leadership reviews, townhalls, and regional syncs. You don't just "make slides"—you build decks that influence decisions.

• The Data Detective (Analysis): You’ll perform structured analysis within our core KPIs. You’ll use existing frameworks to solve standard problems, but we expect you to speak up when you see a way to make a process better or faster.

• The Project Pilot (Support): You’ll support the MD Office on high-priority projects. You’ll gain expanded conceptual knowledge of how foodpanda works, from logistics to marketing, while helping us hit our milestones.

• The Pulse of the Business (BAU Management): You will manage the heartbeat of our office—coordinating BAU meetings, tracking action items, and ensuring information flows straightforwardly across the team.

We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Malaysia office, on our journey to always deliver amazing experiences.  

The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication.

1. Transactional Processing

   • Monitor the purchase requisitions and purchase order creation following defined policies and procedures.

   • Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs).

2. Incident and Problem Management

   • Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible.

   • Assist in root cause analysis, helping to prevent recurrence and drive improvements.

3. Customer Help Desk

   • Serve as a primary contact point for internal inquiries related to procurement transactions and processes.

4. Continuous Improvement

   • Identify and suggest areas for process enhancement within transactional procurement and customer support.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exceed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.

We are seeking a Team Supervisor, Vendor Education to support the Assistant Manager to manage and lead a team of frontline employees supporting our riders/vendors/partners/customer. While supporting the Assistant Manager in administrative aspects of team management, the Team Supervisor will oversee and monitor the performance of the team, and contribute to the objectives of the Company by ensuring high quality support is provided to our riders/vendors/partners/customers.

WHAT YOU WILL OWN:

• Assist coordinator on the floor by answering their questions.

• Process agent related activities such as scheduling, leave approvals and overtime planning in the internal trackers.

• Handle misconduct cases with the support of Employee and Labour Relations team.

• Update internal reference sheet(s) for any changes in SOP/information/process etc.

• Ensure smooth onboarding and assimilation of new coordinators.

• Work with relevant teams for smooth offboarding of resigning coordinators.

• Conduct daily huddles with coordinators.

• Support the Line Manager for monthly and quarterly performance reviews of confirmed coordinators and confirmation reviews of probationary coordinators.

• Collect feedback from agents on current technical issues and communicate with the relevant team to find solutions.

• Guide and train new hires or tenured coordinators on the existing SOPs, processes and procedures.

• Monitor the case queue and trigger cases as necessary in accordance with established processes.

• Support management with the execution of operational strategies, improvement efforts and other projects as assigned.

• Liaise with other departments and stakeholders to ensure cohesive operations and timely resolution of cross-functional issues.

• Work collaboratively with relevant stakeholders to address the issues faced by the corrdinators.

• Track KPI data and trends to regularly update senior management with performance insights and recommendations for improvement opportunities.

• Prepare daily/ weekly/ monthly reports and dashboards present to senior management.

• Support Senior Management to execute new initiatives

• Demonstrates strong knowledge in providing coaching that highlights areas for improvement and recognizes what was done well with the coordinator involved.