Total 5 job vacancies by PolicyStreet

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

Reporting to the Senior Finance Manager, you will be responsible for the end-to-end finance operations and management account preparation for Polisea Labuan Ltd, the insurance arm of PolicyStreet Group.

Key responsibilities include:

Financial Reporting & Month-End Closing
• Responsible for the month-end, quarter-end and year-end closing activities, including preparation of management account packs, financial statements and regulatory submission.
• Maintain and ensure completeness and accuracy of general ledger records.
• Prepare balance sheet schedules, debtor and creditor statements of accounts and perform account reconciliations.

Accounts Payable & Treasury
• Prepare payment submissions and ensure proper supporting documentation.
• Perform bank reconciliations and maintain proper controls over cash transactions.

Audit, Compliance & Process Improvement
• Liaise with external auditors, company secretaries and regulators in supporting statutory audit and regulatory filing processes.
• Assist in implementing of new accounting software, accounting policies and internal controls 

• Degree in Accounting or professional qualification.
• Candidates who are currently pursuing professional accounting qualifications are encouraged to apply
• 3–6 years of experience in financial reporting, month-end close, and management accounts.
• Preferred: Experience in general insurance, reinsurance, or general takaful, with exposure to IFRS 17.
• Open to audit background, specifically Financial Institutions (Insurance) clients, OR finance reporting experience in SaaS, fintech, or digital platform businesses with subscription-based revenue/deferred revenue models.
• Strong understanding of financial statements, reconciliations, and audit/regulatory reporting.
  

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista's Top 500 High-Growth Companies Asia-Pacific 2026 list and named "Most Disruptive Insurtech in Malaysia" at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Develop and nurture strong relationships with clients to understand their needs and concerns
• Act as the primary point of contact for clients, addressing inquiries and providing timely and effective solutions
• Plan and execute various client engagement programs, workshops, and events to enhance client loyalty and satisfaction
• Gather feedback from clients to continually improve and tailor services to their evolving needs
• Effectively manage the allocated budget for client relationship initiatives, ensuring maximum impact and value for money
• Provide regular updates on expenditure and propose adjustments as needed
• Collaborate with other departments, including marketing and operations, to ensure the seamless execution of client-focused initiatives
• Work closely with the sales team to identify new opportunities for client engagement and business growth

WHAT WE EXPECT OF YOU:

• Minimum 2 years of experience in a Marketing and Events role within employee benefits, insurance, or financial services industries preferred
• Strong communication and interpersonal skills
• Knowledge of health and wellness programs, with experience in organizing health-related events
• Ability to manage a budget effectively
• Results-driven with a focus on exceeding client expectations

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista's Top 500 High-Growth Companies Asia-Pacific 2026 list and named "Most Disruptive Insurtech in Malaysia" at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Process insurance claims promptly and accurately, adhering to company policies and procedures.
• Review claim documentation, assess coverage, and determine claim validity.
• Communicate with policyholders, sales team, partners, TPA’s, and insurance companies to gather necessary information and documentation.
• Handle customer touchpoints professionally across multiple channels (calls, WhatsApp, emails, staff briefings, and face-to-face meetings) to provide clear, timely, and empathetic updates.
• Provide proactive, prompt, and courteous assistance to policyholders regarding claims inquiries, service requests, and other concerns.
• Build and maintain strong client relationships by managing expectations, addressing pain points, and ensuring a seamless customer journey throughout the claims and service process.
• Investigate and evaluate claims to ensure compliance with policy terms and conditions, while keeping the customer experience at the forefront.
• Maintain accurate and up-to-date claim and service records, ensuring consistency across communication channels.
• Collaborate with internal teams and external partners to resolve escalated cases and deliver positive outcomes for clients.
• Stay updated on industry regulations, trends, and best practices related to claims processing and customer service.
• Contribute to process improvement initiatives to enhance operational efficiency and overall customer satisfaction.

WHAT WE EXPECT OF YOU:

• Bachelor's degree in a relevant field (e.g., business, finance, insurance) is preferred.
• Minimum of 2-3 years of experience in Employee Benefits Insurance claims processing or insurance servicing roles in a corporate direct, brokerage or other intermediary capacities.
• Strong knowledge of insurance policies, terms, and coverage.
• Strong inner drive to achieve and challenge the insurance status quo.
• Excellent attention to detail and analytical skills to assess claim validity and accuracy.
• Exceptional customer service and communication skills, in English and Bahasa Malaysia, both written and verbal.

Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

Billing & Accuracy

• Prepare and issue billing packs on a timely basis (weekly targets)
• Ensure high accuracy in billing for both existing and new clients
• Process billing adjustments, new business and renewal billing

Client Management & Issue Resolution

• Manage and respond to client billing enquiries within agreed timelines
• Investigate and resolve complex billing issues involving insurers and internal stakeholders
• Maintain strong client relationships by delivering clear communication and reliable support
• Ensure minimal client complaints through high service quality and responsiveness

New Business & Onboarding

• Verify onboarding documents with Sales/Renewal teams to ensure data accuracy

Operations & Process Improvement

• Monitor billing turnaround time and ensure invoices are issued within SLA
• Identify process gaps and drive improvements to enhance billing efficiency
• Increase productivity of billing output while maintaining accuracy
• Maintain proper documentation and support reporting needs

Compliance

• Ensure all billing activities adhere to internal policies and regulatory requirements

WHAT WE EXPECT OF YOU:

• Bachelor’s degree in a relevant field (e.g., Business, Finance, Insurance) is preferred
• 1–2 years of experience in finance, billing, or the insurance industry is an advantage
• Fresh graduates are encouraged to apply!
• Strong proficiency in Microsoft Excel (e.g., formulas, data handling, basic analysis)
• Strong attention to detail with solid analytical skills 
• Self-motivated and able to work independently with minimal supervision
• Proactive, collaborative, and adaptable with an entrepreneurial mindset

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Handle insurance policy issuance, including generating accurate quotations and preparing cover notes within set timelines.
• Work closely with customers to gather required documents and ensure a seamless policy issuance process.
• Carefully review documents and cover notes for accuracy and completeness, enabling timely policy activation.
• Coordinate with insurance providers to follow up on pending approvals and ensure smooth processing.
• Manage customer accounts, addressing inquiries and maintaining satisfaction with our products and services.
• Contribute to team efforts by meeting sales and renewal targets.

WHAT WE EXPECT OF YOU:

• Minimum diploma in business, communications, or a related field.
• At least 2 years of experience in a customer service role, preferably handling email and WhatsApp communications.
• Proven hands-on experience in insurance issuance is a must.
• Experience in the insurance industry is a strong advantage.
• Strong attention to detail and excellent organizational skills.
• A customer-focused mindset with strong communication and problem-solving abilities.
• Self-reliance and adaptability to handle responsibilities independently.
• Leadership potential and a desire to grow into a people management role.