Total 11 Senior Executive job vacancies

We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.

The Supervisor will be based at the new outlet, Berjaya Times Square, Kuala Lumpur.

Key Responsibilities :

• Supervise and lead a team of frontline arcade staff.
• Prepare and plan staff duty rosters and manage daily manpower arrangements.
• Monitor staff attendance, performance, and provide guidance and support when needed.
• Ensure the outlet is clean, safe, and operating smoothly at all times.
• Ensure smooth day-to-day outlet operations and excellent customer service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure arcade machines, games, and facilities are well-maintained and operational.
• Oversee cash handling, daily sales closing, and basic inventory control.
• Support outlet promotions, events, and marketing activities.
• Ensure compliance with company SOPs and shopping mall requirements.

Requirements:

• Minimum SPM qualification, preferably Diploma.
• At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
• Experience leading a small team of frontline staff.
• Good communication and customer service skills.
• Responsible, hands-on, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Fun and dynamic entertainment environment.
• Opportunity to lead and grow your management skills.
• Career advancement opportunities.
• Competitive salary and benefits.

我們正在尋找一位務實、以客戶為中心的門市主管，負責管理我們的遊戲廳門市和第一線員工團隊。如果您喜歡在輕鬆愉快的快節奏環境中與人合作，並且對客戶服務充滿熱情，我們非常期待您的加入。

主要職責：

• 監督並領導第一線遊戲廳員工團隊。
• 制定和規劃員工值班表，並管理日常人力安排。
• 監督員工出勤率和工作表現，並在需要時提供指導和支援。
• 確保插座始終保持清潔、安全、運作順暢。
• 確保門市日常運作順暢，並提供優質的客戶服務。
• 專業地處理客戶的諮詢、回饋和投訴。
• 確保遊戲機、遊戲和設施維護良好且運作正常。
• 負責現金處理、每日銷售結算和基本庫存控制。
• 支援門市促銷、活動和行銷活動。
• 確保遵守公司標準作業規程和商場規定。

要求：

• 最低學歷要求為SPM（馬來西亞教育文憑），最好持有文憑。
• 至少2年零售、娛樂、餐飲或顧客服務營運的管理經驗。
• 具備領導小型第一線員工團隊的經驗。
• 良好的溝通能力和客戶服務技巧。
• 責任心強，動手能力強，能獨立工作。
• 願意輪班工作，包括週末和假日。

為什麼要加入我們？

• 充滿樂趣和活力的娛樂環境。
• 有機會發揮領導才能，提升管理技能。
• 職業晉昇機會。
• 具競爭力的薪資和福利。

The Engineering Technician (AC System) is responsible for the installation, maintenance, troubleshooting, and repair of air-conditioning, ventilation, and refrigeration systems throughout the hotel. The role ensures all HVAC equipment operates efficiently, safely, and in compliance with hotel standards to provide a comfortable environment for guests and employees.

Key Responsibilities

HVAC Operations & Maintenance

• Perform preventive and corrective maintenance on air-conditioning, ventilation, and refrigeration systems.
• Inspect, troubleshoot, diagnose, and repair HVAC equipment, including chillers, FCUs, AHUs, split units, package units, and ventilation systems.
• Monitor and maintain HVAC system performance to ensure optimal efficiency and guest comfort.
• Conduct routine inspections of mechanical rooms, plant rooms, and equipment areas.
• Ensure all maintenance activities are completed according to established schedules.

Repair & Troubleshooting

• Respond promptly to maintenance requests and HVAC-related breakdowns.
• Identify equipment faults and perform repairs in a timely manner.
• Replace defective components such as motors, thermostats, filters, compressors, belts, and control systems.
• Coordinate with external contractors when specialized repairs are required.
• Maintain records of repairs and maintenance activities.

Energy Management

• Monitor energy consumption and recommend initiatives to improve energy efficiency.
• Assist in maintaining optimal operating conditions of HVAC systems to reduce utility costs.
• Support sustainability and environmental programs related to energy conservation.

Safety & Compliance

• Ensure compliance with safety regulations, engineering procedures, and hotel policies.
• Follow lockout/tagout procedures and safe work practices when performing maintenance.
• Handle refrigerants, tools, and equipment safely and responsibly.
• Maintain a clean and safe work environment.
• Report any safety hazards or equipment defects immediately.

General Engineering Support

• Assist with general engineering and maintenance tasks as required.
• Support emergency repairs and operational requirements across hotel facilities.
• Participate in renovation, refurbishment, and project-related works when assigned.
• Provide technical support to other engineering team members.

Administration & Reporting

• Complete maintenance logs, work orders, and equipment records accurately.
• Update preventive maintenance schedules and service reports.
• Monitor spare parts inventory and report stock requirements.
• Ensure proper documentation of equipment performance and maintenance history.

Requirements

• Certificate, Diploma, or Technical Qualification in Air Conditioning, Refrigeration, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum 1–3 years of experience in HVAC maintenance, preferably in a hotel, commercial building, or facilities environment.
• Strong knowledge of air-conditioning, refrigeration, ventilation, and mechanical systems.
• Ability to read technical manuals, schematics, and engineering drawings.
• Knowledge of preventive maintenance practices and troubleshooting techniques.
• Good communication and teamwork skills.
• Willingness to work shifts, weekends, public holidays, and on-call duties when required.

Key Performance Indicators (KPIs)

• Preventive Maintenance Completion Rate
• HVAC Equipment Uptime and Reliability
• Response Time to Maintenance Requests
• Energy Efficiency and Utility Cost Control
• Guest Satisfaction Related to Room Comfort
• Compliance with Safety and Engineering Standards
• Accuracy of Maintenance Records and Reports
• Reduction of Equipment Downtime and Repeat Repairs

• Annual Leave
• Free duty meals
• Birthday Leave
• Long Service Award
• Compassionate Leave
• Medical Insurance

PURPOSE OF THE FUNCTION

The Event & Casual Leasing function drives footfall, commercial vibrancy, and short-term leasing revenue by optimising promotional spaces, event areas, and advertising panels within the mall. The function supports overall business performance by enhancing customer experience, increasing tenant sales opportunities, and ensuring operational excellence in line with MyTOWN commercial strategy.

JOB DESCRIPTION

Responsible

• Source and secure short-term tenants for promotional spaces, push carts, storage space and common areas.
• Attend to enquiries and manage bookings for advertising panels and promotional spaces.
• Prepare proposals, booking forms, and related leasing documentation in accordance with SOP.
• Coordinate event setup and dismantling in compliance with approved demarcation plans.
• Ensure event spaces are presentable, safe, and operationally ready.
• Monitor rental billing and follow up on collection of promotional space rentals.
• Maintain accurate records and filing of leasing documents.
• Build and maintain relationships with tenants, vendors, and event organizers.
• Conduct site inspections to ensure compliance with mall guidelines.
• Identify and execute leasing opportunities aligned with peak trading activities

Accountable

• Achievement of assigned revenue targets for event and casual leasing spaces.
• Accuracy and compliance of leasing documentation and processes.
• Timely coordination and execution of approved events and promotional activities.
• Proper management of allocated promotional spaces to maximise utilisation.
• Ensuring adherence to mall policies, safety requirements, and operational standards.

Contribute

• Provide input to leasing strategy and pricing recommendations.
• Support marketing campaigns and mall-wide promotional activities.
• Contribute insights on retail trends, competitors, and emerging opportunities.
• Assist in vendor evaluation and performance feedback.
•  Support cross-functional coordination with Operations, Marketing, and Finance teams

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Summarize data in tables, charts, and graphs 
• Analyze and interpret sales data and consumer data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations 
• Review data for errors and inconsistencies 
• Use internal tools and data sources 
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations 
• Interacts with client staff on routine issues 
• Independently discusses analysis design to best answer client questions with CBP/client 
• Discuss design and calculate the Quantified Business Opportunity 
• Drive time/cost-effectiveness on the project 
• Support meeting the COE objectives as a whole 

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers