Total 66 job vacancies in Malaysia

職位描述：

• 透過電話和 WhatsApp 及時、專業地處理客戶諮詢。
• 向客戶提供準確詳細的產品/服務資訊。
• 在系統中記錄、更新和維護客戶詳細信息，以確保數據準確性。
• 協助追蹤解決客戶問題，必要時將複雜案例回報相關部門。
• 透過提供及時有效的支援，確保客戶高度滿意。

要求：

1. 精通馬來語（口語和書面）者優先考慮。
2. 精通中文（口語和書面）者優先考慮。
3. SPM/STPM/文憑/任何領域的學位。
4. 有客戶服務、電話中心或電話銷售經驗者優先考慮。
5. 能夠承受壓力並完成每日目標。
6. 願意接受輪班工作安排，包括週末和假日。
7. 積極的態度和良好的問題解決能力。

公司福利：

• 基本薪資+輪班津貼+固定津貼
• 僱員公積金 (EPF)、社險 (SOCSO) 和就業保險計劃 (EIS) 繳款
• 提供在職訓練
• 職涯晉升機會
• 互助的團隊環境

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 免費小吃/歡樂時光

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
• System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
• Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
• Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
• Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
• Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
• Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
• Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
• Experience managing user access, system configurations, workflow automation, and system maintenance activities.
• Experience extracting and analyzing system data for reporting and operational insights.
• Strong problem-solving skills with the ability to troubleshoot system and workflow issues.

Role Summary 

The CSA Cost Manager will be responsible for delivering full lifecycle cost management services for the Civil, Structural & Architectural (CSA) packages on a large‑scale data centre development.

This role focuses on ensuring cost certainty, commercial control, and value optimisation across complex base‑build works, including substructure, superstructure, building envelope, and architectural elements. You will work in a fast‑paced, mission‑critical environment, collaborating closely with project teams, consultants, and contractors.

Key Responsibilities

Cost Planning & Pre‑Contract Management

• Prepare and manage cost estimates, feasibility studies, and detailed cost plans for CSA works.
• Provide cost advice during design development on structural systems, construction methods, and architectural elements.
• Benchmark costs and identify value engineering opportunities to optimise project outcomes.

Procurement & Tendering

• Prepare tender documentation and commercial deliverables for CSA trade packages.
• Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.

Post‑Contract Cost Management

• Manage change control processes, including variation assessments and cost impact analysis.
• Review and certify contractor progress payments.
• Monitor cost performance and maintain accurate forecasts and records.
• Support final account negotiation and project close‑out.

Reporting & Financial Control

• Prepare regular cost reports, forecasts, and financial updates.
• Identify cost risks, trends, and mitigation measures.
• Ensure alignment with project budgets and financial governance requirements.

Stakeholder Coordination

• Work closely with Project Managers, consultants, contractors, and client representatives.
• Participate in design, coordination, and site meetings, providing commercial input for CSA scope.
• Coordinate closely with MEP teams to ensure integrated project delivery.

Governance & Risk Management

• Ensure compliance with project governance, procedures, and reporting standards.
• Identify and manage project cost risks proactively.
• Maintain transparency and accuracy in all cost management deliverables.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Summarize data in tables, charts, and graphs 
• Analyze and interpret sales data and consumer data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations 
• Review data for errors and inconsistencies 
• Use internal tools and data sources 
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations 
• Interacts with client staff on routine issues 
• Independently discusses analysis design to best answer client questions with CBP/client 
• Discuss design and calculate the Quantified Business Opportunity 
• Drive time/cost-effectiveness on the project 
• Support meeting the COE objectives as a whole 

Role Summary 

As an Assistant Cost Manager for Data Centre Projects, you will support the delivery of cost management services across fast‑paced, service‑intensive environments. Working under the guidance of a Cost Manager or Senior Cost Manager, you will assist with cost planning, tender support, contract administration, and reporting activities.

Pre‑Contract Support

• Assist in preparing cost estimates, cost plans, and budgets for data centre projects.
• Support quantity take‑offs and rate analysis for MEP or CSA packages depending on background.
• Help prepare tender documentation, gather quotations, and support tender analyses and evaluations.
• Assist in compiling contract documents and supporting procurement activities.

Post‑Contract Support

• Help track project costs, monitor variations, and assist in change control procedures.
• Support preparation of monthly cost reports and updates for clients.
• Collect and verify data required for progress valuations and payment certifications.
• Coordinate with contractors and consultants to verify work progress and financial claims.

Governance & Coordination

• Maintain organised documentation, cost records, and audit‑ready files throughout the project.
• Assist in value engineering discussions and cost‑saving reviews.
• Support the project team by providing timely inputs during meetings, workshops, and client discussions.
• Ensure key information and learning from each project is uploaded into internal knowledge platforms.

Role Summary 

As an Assistant Cost Manager for Data Centre Projects, you will support the delivery of cost management services across fast‑paced, service‑intensive environments. Working under the guidance of a Cost Manager or Senior Cost Manager, you will assist with cost planning, tender support, contract administration, and reporting activities.

Pre‑Contract Support

• Assist in preparing cost estimates, cost plans, and budgets for data centre projects.
• Support quantity take‑offs and rate analysis for MEP or CSA packages depending on background.
• Help prepare tender documentation, gather quotations, and support tender analyses and evaluations.
• Assist in compiling contract documents and supporting procurement activities.

Post‑Contract Support

• Help track project costs, monitor variations, and assist in change control procedures.
• Support preparation of monthly cost reports and updates for clients.
• Collect and verify data required for progress valuations and payment certifications.
• Coordinate with contractors and consultants to verify work progress and financial claims.

Governance & Coordination

• Maintain organised documentation, cost records, and audit‑ready files throughout the project.
• Assist in value engineering discussions and cost‑saving reviews.
• Support the project team by providing timely inputs during meetings, workshops, and client discussions.
• Ensure key information and learning from each project is uploaded into internal knowledge platforms.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

ABOUT US

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist in preparing, organising, and maintaining audit-ready documentation
• Support the development and updating of Standard Operating Procedures (SOPs)
• Ensure business processes are clearly documented, structured, and consistently maintained
• Identify gaps, missing records, or inconsistencies in documentation
• Coordinate with internal teams to gather required supporting evidence and information
• Maintain proper version control and accuracy of all process documentation
• Support internal audit preparation activities and documentation checks
• Help standardise templates and documentation formats across teams
• Convert unstructured workflows into clear, step-by-step process documents
  

Qualifications :

These are minimum-requirement skills and a ‘must-have’ for the role :

• Strong analytical thinking and ability to work with structured information
• High attention to detail and accuracy in documentation
• Ability to work independently under pressure and meet tight deadlines
• Strong organisational and time management skills
• Excellent written communication skills
• Comfortable handling large volumes of information and documentation
• Ability to stay consistent with repetitive but critical documentation work
• Proactive mindset with strong problem-solving ability

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Role Overview

The CSA Cost Manager will be responsible for delivering full lifecycle cost management services for the Civil, Structural & Architectural (CSA) packages on a large‑scale data centre development.

This role focuses on ensuring cost certainty, commercial control, and value optimisation across complex base‑build works, including substructure, superstructure, building envelope, and architectural elements. You will work in a fast‑paced, mission‑critical environment, collaborating closely with project teams, consultants, and contractors.

Key Responsibilities

Cost Planning & Pre‑Contract Management

• Prepare and manage cost estimates, feasibility studies, and detailed cost plans for CSA works.
• Provide cost advice during design development on structural systems, construction methods, and architectural elements.
• Benchmark costs and identify value engineering opportunities to optimise project outcomes.

Procurement & Tendering

• Prepare tender documentation and commercial deliverables for CSA trade packages.
• Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.

Post‑Contract Cost Management

• Manage change control processes, including variation assessments and cost impact analysis.
• Review and certify contractor progress payments.
• Monitor cost performance and maintain accurate forecasts and records.
• Support final account negotiation and project close‑out.

Reporting & Financial Control

• Prepare regular cost reports, forecasts, and financial updates.
• Identify cost risks, trends, and mitigation measures.
• Ensure alignment with project budgets and financial governance requirements.

Stakeholder Coordination

• Work closely with Project Managers, consultants, contractors, and client representatives.
• Participate in design, coordination, and site meetings, providing commercial input for CSA scope.
• Coordinate closely with MEP teams to ensure integrated project delivery.

Governance & Risk Management

• Ensure compliance with project governance, procedures, and reporting standards.
• Identify and manage project cost risks proactively.
• Maintain transparency and accuracy in all cost management deliverables.

Role Overview

The Senior Cost Manager – Data Centre Projects will lead the delivery of full lifecycle cost management services across large‑scale, mission‑critical facilities. This role is responsible for ensuring robust commercial control, cost certainty, and strategic advisory across hyperscale data centre developments, including base build and fit‑out works.

You will act as a key commercial advisor, managing complex packages such as CSA, MEP, and specialist data centre systems, while working closely with clients, consultants, and contractors to drive successful project outcomes.

Key Responsibilities

Commercial Leadership & Cost Strategy

• Lead the development and management of project budgets, cost plans, and forecasting for data centre developments.
• Provide strategic cost advice on value engineering, procurement strategies, and cost optimisation.
• Establish cost control frameworks aligned with programme, risk, and delivery strategies.

Cost Planning & Pre‑Contract Services

• Oversee preparation of detailed cost estimates, benchmarking, and feasibility studies.
• Lead cost planning through concept, design, and pre‑construction stages.
• Challenge design solutions and propose alternatives to optimise cost, performance, and constructability in mission‑critical environments.

Procurement & Tender Management

• Develop and implement procurement strategies for CSA, MEP, and specialist systems (e.g. power, cooling, containment).
• Lead tender processes including tender documentation, evaluations, negotiations, and recommendations.
• Ensure commercial alignment across multiple contract packages and vendors.

Post‑Contract Cost Control

• Manage post‑contract activities including variations, change control, claims assessment, and cost reporting.
• Oversee contractor valuations and certify payments in line with contractual terms.
• Lead final account negotiations and project close‑out.

Stakeholder & Client Management

• Act as the primary commercial interface with clients, project teams, and key stakeholders.
• Present cost reports, forecasts, and commercial insights to senior stakeholders.
• Build and maintain strong client relationships, ensuring a high level of service delivery.

Data Centre / Technical Coordination

• Work closely with engineering teams to understand power, cooling, redundancy (Tier standards), and infrastructure requirements.
• Provide commercial oversight on critical systems including UPS, generators, chillers, CRAH/CRAC units, and structured cabling.
• Support alignment between design intent and cost efficiency in highly technical environments.

Team Leadership & Mentorship

• Lead and mentor Cost Managers and Assistant Cost Managers within the team.
• Review deliverables to ensure accuracy, consistency, and compliance with project standards.
• Support team development and capability building.

Governance & Risk Management

• Ensure compliance with internal governance, financial controls, and client reporting requirements.
• Identify cost risks early and develop mitigation strategies.
• Drive continuous improvement and knowledge sharing across data centre project

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

We would love to hear from you if…

• Proficient in English and Chinese, due to having Chinese clients to communicate with.

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
  

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

ALLOWANCE : RM 1000.00

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.

How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success. 

Most of your time will be spent driving impact through:

• Assist the Customer Care team in responding to customer queries professionally and in a timely manner.
• Support the team in communicating solutions and updates to merchants, agents, and consumers.
• Assist in routing escalations to the appropriate internal teams or communication channels.
• Support daily customer service operations, including ticket monitoring, follow-ups, and documentation.
• Participate in training and development activities to improve product knowledge, communication skills, and customer service understanding.
• Assist with basic reporting, case tracking, and administrative tasks related to customer care operations.
• Ensure proper follow-up is done to support smooth customer experience and operational efficiency.

These are minimum-requirement skills and a ‘must-have’ for the role:

• Currently pursuing a Diploma or Degree in Business Administration, Logistics, Communication, Customer Service, or related fields.
• Good written and verbal communication skills.
• Basic customer service knowledge is an advantage.
• Proficient in basic computer applications such as Microsoft Office, Google Workspace, email, chat, and social media platforms.
• Detail-oriented, responsible, and able to follow up on tasks accurately.
• Willing to learn, adaptable, and able to work independently with guidance in a fast-paced environment.
  
  NOTE : No rotating shifts, weekend, or public holiday work required.

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This isn’t a “watch and learn” internship—you’ll be trusted to own parts of real projects and see your work make an impact.

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This isn’t a “watch and learn” internship—you’ll be trusted to own parts of real projects and see your work make an impact.

Job Summary

As a Senior Cost Manager, you will lead the delivery of cost management services for large-scale data centre and mission-critical developments, with a strong focus on MEP (Mechanical, Electrical & Plumbing) systems and high-value packages.

You will be responsible for driving cost control, commercial strategy, and financial performance across the full lifecycle of projects, ensuring alignment with programme, procurement strategy, and delivery objectives. This role involves leading project teams, managing complex stakeholder environments, and overseeing commercial aspects of technically intensive works.

Team Leadership & Development

• Maintain the highest standards of professional integrity and commercial governance
• Lead and mentor cost management teams across multiple packages, including CSA and MEP disciplines
• Drive team performance in fast-paced, high-value project environments
• Support recruitment, onboarding, and capability building within the team

Client & Stakeholder Engagement

• Act as the key commercial interface for MEP contractors, specialist vendors, and consultants
• Coordinate closely with design, engineering, and project management teams to align cost and technical requirements
• Build strong relationships with stakeholders across procurement, construction, and commissioning phases
• Manage and resolve commercial issues relating to variations, claims, and change control

Project Strategy & Planning

• Develop and manage detailed cost plans, benchmarking, and estimating for data centre projects
• Provide cost advice on MEP systems including HVAC, electrical infrastructure (UPS, generators), and ELV systems
• Support procurement strategies for major trade packages such as:
  • Mechanical systems (cooling, chillers, CRAH/CRAC units)
  • Electrical systems (MV/LV distribution, backup power systems)
  • Specialist data centre installations
• Lead value engineering and cost optimisation initiatives during design and pre-construction stages

Project Controls & Reporting

• Act as Commission Manager, taking ownership of end-to-end cost delivery
• Manage cost planning, cost reporting, and forecasting across all project phases
• Lead preparation of monthly cost reports, cash flow forecasts, and commercial updates
• Monitor cost vs budget, identify risks, and implement mitigation strategies
• Ensure robust change management and cost control processes are in place

Financial & Risk Management

• Lead commercial management of contracts including NEC, FIDIC, or equivalent forms
• Review and assess contractor claims, variations, and final accounts, particularly for MEP works
• Drive commercial negotiations with contractors and suppliers
• Oversee invoicing, cost tracking, and financial reporting to ensure compliance
• Identify and manage project risks related to cost, procurement, and delivery timelines

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

Reporting to the Team Lead /Senior– Customer Service.   

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate), resolving inquiries efficiently,  employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
• Provide accurate information regarding products, services, and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority issues when necessary
• Handle of Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Meet set performance targets including response time, resolution rate, and customer satisfaction.
• Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.