Total 13 Senior Executive job vacancies

We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.

The Supervisor will be based at the new outlet, Berjaya Times Square, Kuala Lumpur.

Key Responsibilities :

• Supervise and lead a team of frontline arcade staff.
• Prepare and plan staff duty rosters and manage daily manpower arrangements.
• Monitor staff attendance, performance, and provide guidance and support when needed.
• Ensure the outlet is clean, safe, and operating smoothly at all times.
• Ensure smooth day-to-day outlet operations and excellent customer service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure arcade machines, games, and facilities are well-maintained and operational.
• Oversee cash handling, daily sales closing, and basic inventory control.
• Support outlet promotions, events, and marketing activities.
• Ensure compliance with company SOPs and shopping mall requirements.

Requirements:

• Minimum SPM qualification, preferably Diploma.
• At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
• Experience leading a small team of frontline staff.
• Good communication and customer service skills.
• Responsible, hands-on, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Fun and dynamic entertainment environment.
• Opportunity to lead and grow your management skills.
• Career advancement opportunities.
• Competitive salary and benefits.

我們正在尋找一位務實、以客戶為中心的門市主管，負責管理我們的遊戲廳門市和第一線員工團隊。如果您喜歡在輕鬆愉快的快節奏環境中與人合作，並且對客戶服務充滿熱情，我們非常期待您的加入。

主要職責：

• 監督並領導第一線遊戲廳員工團隊。
• 制定和規劃員工值班表，並管理日常人力安排。
• 監督員工出勤率和工作表現，並在需要時提供指導和支援。
• 確保插座始終保持清潔、安全、運作順暢。
• 確保門市日常運作順暢，並提供優質的客戶服務。
• 專業地處理客戶的諮詢、回饋和投訴。
• 確保遊戲機、遊戲和設施維護良好且運作正常。
• 負責現金處理、每日銷售結算和基本庫存控制。
• 支援門市促銷、活動和行銷活動。
• 確保遵守公司標準作業規程和商場規定。

要求：

• 最低學歷要求為SPM（馬來西亞教育文憑），最好持有文憑。
• 至少2年零售、娛樂、餐飲或顧客服務營運的管理經驗。
• 具備領導小型第一線員工團隊的經驗。
• 良好的溝通能力和客戶服務技巧。
• 責任心強，動手能力強，能獨立工作。
• 願意輪班工作，包括週末和假日。

為什麼要加入我們？

• 充滿樂趣和活力的娛樂環境。
• 有機會發揮領導才能，提升管理技能。
• 職業晉昇機會。
• 具競爭力的薪資和福利。

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–5 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

Human Resources

1. Assist the HR & Admin Manager in all HR-related matters to ensure smooth operations and alignment with business objectives.
2. Involved in the full spectrum of HR activities including employee engagement, employee relations, orientation and training, payroll, compensation and benefits, recruitment, learning and development and performance management. 

Recruitment & Talent Acquisition:

1. Develop and implement recruitment strategies to attract talents.
2. Oversee the end-to-end recruitment process, including job postings, interviews, and hiring decisions.
3. Collaborate with department heads to ensure workforce planning aligns with business objectives. 

Business Partnering Role:

1. To assist in managing employment dispute, provide guidance and advice in handling staff disciplinary and personal grievance cases and union matters.
2. Ensure proper implementation of terms and conditions and observance of relevant labor legislation.
3. Maintain knowledge of and ensure compliance with employment practices and regulations.

Compensation & Benefits:

1. Manage performance appraisal and salary review exercises.
2. To assist in reviewing and recommending changes. 
3. Ensure the confidentiality and privacy of all employee and payroll information.
4. Ensure that compensation practices are in compliance with current regulations.
5. Assess compensation and benefits programmes, terms and conditions of service to ensure alignment with HR strategies.

Human Resources Information System:

1. Ensure that employees’ records are updated and documented accurately.
2. Ensure that System is able to support current business processes.
3. Employee Benefits and Compensation
4. Support in administering employee benefits programs, including health insurance, retirement plans and other perks.
5. Assist with payroll processing and address employee inquiries related to compensation.

Administrative

1. Office Management

• Oversee day-to-day office operations, including maintenance, supplies, and equipment.
• Manage office budgets and expenses.

2. Vendor Management

• Liaise with vendors and suppliers for office-related services and supplies.
• Negotiate contracts / agreements when necessary and ensure cost-effectiveness.

3. Travel and Event Coordination

• Arrange travel and accommodation for employees and visitors.
• Assist in planning and coordinating company events and meetings.

4. Documentation & Procedure Compliance

• Maintain administrative records, such as contracts, invoices, and correspondence.
• Ensure that administrative processes and procedures are in compliance with company policies and regulations.

5. Facilities Management

• Ensure a safe and productive work environment for employees.
• Coordinate maintenance activities and repairs for office facilities and equipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Dental insurance

Human Resources

1. Assist the HR & Admin Manager in all HR-related matters to ensure smooth operations and alignment with business objectives.
2. Involved in the full spectrum of HR activities including employee engagement, employee relations, orientation and training, payroll, compensation and benefits, recruitment, learning and development and performance management. 

Recruitment & Talent Acquisition:

1. Develop and implement recruitment strategies to attract talents.
2. Oversee the end-to-end recruitment process, including job postings, interviews, and hiring decisions.
3. Collaborate with department heads to ensure workforce planning aligns with business objectives. 

Business Partnering Role:

1. To assist in managing employment dispute, provide guidance and advice in handling staff disciplinary and personal grievance cases and union matters.
2. Ensure proper implementation of terms and conditions and observance of relevant labor legislation.
3. Maintain knowledge of and ensure compliance with employment practices and regulations.

Compensation & Benefits:

1. Manage performance appraisal and salary review exercises.
2. To assist in reviewing and recommending changes. 
3. Ensure the confidentiality and privacy of all employee and payroll information.
4. Ensure that compensation practices are in compliance with current regulations.
5. Assess compensation and benefits programmes, terms and conditions of service to ensure alignment with HR strategies.

Human Resources Information System:

1. Ensure that employees’ records are updated and documented accurately.
2. Ensure that System is able to support current business processes.
3. Employee Benefits and Compensation
4. Support in administering employee benefits programs, including health insurance, retirement plans and other perks.
5. Assist with payroll processing and address employee inquiries related to compensation.

Administrative

1. Office Management

• Oversee day-to-day office operations, including maintenance, supplies, and equipment.
• Manage office budgets and expenses.

2. Vendor Management

• Liaise with vendors and suppliers for office-related services and supplies.
• Negotiate contracts / agreements when necessary and ensure cost-effectiveness.

3. Travel and Event Coordination

• Arrange travel and accommodation for employees and visitors.
• Assist in planning and coordinating company events and meetings.

4. Documentation & Procedure Compliance

• Maintain administrative records, such as contracts, invoices, and correspondence.
• Ensure that administrative processes and procedures are in compliance with company policies and regulations.

5. Facilities Management

• Ensure a safe and productive work environment for employees.
• Coordinate maintenance activities and repairs for office facilities and equipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Dental insurance

關於我們

Commerze Capital Sdn Bhd 是一家新興的金融解決方案提供商，致力於透過應收帳款保理、預融資和供應鏈融資賦能中小企業，尤其關注那些參與政府、官聯公司和上市公司合約的企業。我們與領先的金融機構和生態系統合作夥伴攜手合作，為企業提供所需的營運資金和財務靈活性，協助其穩定發展。

作為我們持續擴張計劃的一部分，我們正在尋找一位客戶關係經理加入我們充滿熱情的團隊，以幫助加強我們與馬來西亞各地中小企業、商業協會和企業合作夥伴的關係。

主要職責

• 與中小企業、企業客戶和主要利害關係人建立並維護牢固的關係。
• 在政府、GLC 和 PLC 合約網路中尋找並尋求融資機會。
• 全面負責客戶入職流程－從申請到付款。
• 針對德國商業資本的各種融資解決方案，提供量身訂製的財務諮詢服務。
• 與內部團隊合作，確保高效處理、準確報告和客戶滿意度。
• 代表 Commerze Capital 出席業界活動、交流會和商業論壇。
• 為實現公司銷售目標和業務成長目標做出貢獻。

要求

• 商業、金融、行銷或相關專業的學士學位。
• 2-5 年客戶關係管理、中小企業銀行或 B2B 銷售經驗。
• 具備中小企業融資、供應鏈或貿易相關金融產品的紮實知識。
• 優秀的溝通、談判和表達能力。
• 積極主動，以結果為導向，既能獨立工作也能團隊合作。
• 精通馬來語和英語（口語和書面）。

我們提供的服務

• 具競爭力的薪資待遇，以及優厚的績效獎金。
• 加入馬來西亞一家新興的中小企業融資機構，獲得職涯發展機會。
• 有機會與政府機構、官聯公司、上市公司和行業協會合作。
• 充滿活力、互助協作的工作環境，在這裡你的想法能夠產生影響力。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 彈性的工作時間
• 公司旅行
• 醫療保險
• 個人休假
• 開放文化
• 牙科保險
• 有薪培訓和發展

人力資源

1. 協助人力資源及行政經理處理所有與人力資源相關的事宜，以確保營運順暢並與業務目標一致。
2. 參與人力資源活動的各個方面，包括員工敬業度、員工關係、入職培訓、薪資、薪酬福利、招聘、學習發展和績效管理。
3. 招募與人才獲取：
4. 制定並實施招募策略以吸引人才。
5. 全面負責招募流程，包括職缺、面試和錄用決定。
6. 與各部門主管合作，確保人力資源規劃與業務目標一致。
7. 業務夥伴角色：
8. 協助處理僱傭糾紛，在處理員工紀律和個人申訴案件以及工會事務方面提供指導和建議。
9. 確保各項條款和條件正確執行，並遵守相關的勞動法規。
10. 掌握並確保遵守僱用慣例和法規。
11. 薪資福利：
12. 管理績效考核和薪資審查工作。
13. 協助審查並提出修改建議。
14. 確保所有員工和薪資資訊的保密性和隱私性。
15. 確保薪酬制度符合現行法規。
16. 評估薪酬福利方案、服務條款和條件，以確保與人力資源策略保持一致。
17. 人力資源資訊系統：
18. 確保員工記錄得到更新並準確記錄。
19. 確保系統能夠支援目前的業務流程。
20. 員工福利與薪酬
21. 協助管理員工福利計劃，包括健康保險、退休計劃和其他福利。
22. 協助處理薪資發放事宜，並解答員工有關薪資的諮詢。

行政

1. 辦公室管理

• 負責日常辦公室運營，包括維護、用品和設備。
• 管理辦公室預算和費用。

2. 供應商管理

• 與供應商聯絡，取得辦公室相關服務與用品。
• 必要時協商合約/協議，並確保成本效益。

3. 旅行和活動協調

• 安排員工和訪客的差旅和住宿。
• 協助策劃和協調公司活動和會議。

4. 文件和程序合規性

• 保存行政記錄，例如合約、發票和信函。
• 確保行政流程和程序符合公司政策和規定。

5. 設施管理

• 確保為員工創造安全且有效率的工作環境。
• 協調辦公設施和設備的維護和維修活動。

福利待遇

• 附近公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 開放文化
• 牙科保險

The Engineering Technician (AC System) is responsible for the installation, maintenance, troubleshooting, and repair of air-conditioning, ventilation, and refrigeration systems throughout the hotel. The role ensures all HVAC equipment operates efficiently, safely, and in compliance with hotel standards to provide a comfortable environment for guests and employees.

Key Responsibilities

HVAC Operations & Maintenance

• Perform preventive and corrective maintenance on air-conditioning, ventilation, and refrigeration systems.
• Inspect, troubleshoot, diagnose, and repair HVAC equipment, including chillers, FCUs, AHUs, split units, package units, and ventilation systems.
• Monitor and maintain HVAC system performance to ensure optimal efficiency and guest comfort.
• Conduct routine inspections of mechanical rooms, plant rooms, and equipment areas.
• Ensure all maintenance activities are completed according to established schedules.

Repair & Troubleshooting

• Respond promptly to maintenance requests and HVAC-related breakdowns.
• Identify equipment faults and perform repairs in a timely manner.
• Replace defective components such as motors, thermostats, filters, compressors, belts, and control systems.
• Coordinate with external contractors when specialized repairs are required.
• Maintain records of repairs and maintenance activities.

Energy Management

• Monitor energy consumption and recommend initiatives to improve energy efficiency.
• Assist in maintaining optimal operating conditions of HVAC systems to reduce utility costs.
• Support sustainability and environmental programs related to energy conservation.

Safety & Compliance

• Ensure compliance with safety regulations, engineering procedures, and hotel policies.
• Follow lockout/tagout procedures and safe work practices when performing maintenance.
• Handle refrigerants, tools, and equipment safely and responsibly.
• Maintain a clean and safe work environment.
• Report any safety hazards or equipment defects immediately.

General Engineering Support

• Assist with general engineering and maintenance tasks as required.
• Support emergency repairs and operational requirements across hotel facilities.
• Participate in renovation, refurbishment, and project-related works when assigned.
• Provide technical support to other engineering team members.

Administration & Reporting

• Complete maintenance logs, work orders, and equipment records accurately.
• Update preventive maintenance schedules and service reports.
• Monitor spare parts inventory and report stock requirements.
• Ensure proper documentation of equipment performance and maintenance history.

Requirements

• Certificate, Diploma, or Technical Qualification in Air Conditioning, Refrigeration, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum 1–3 years of experience in HVAC maintenance, preferably in a hotel, commercial building, or facilities environment.
• Strong knowledge of air-conditioning, refrigeration, ventilation, and mechanical systems.
• Ability to read technical manuals, schematics, and engineering drawings.
• Knowledge of preventive maintenance practices and troubleshooting techniques.
• Good communication and teamwork skills.
• Willingness to work shifts, weekends, public holidays, and on-call duties when required.

Key Performance Indicators (KPIs)

• Preventive Maintenance Completion Rate
• HVAC Equipment Uptime and Reliability
• Response Time to Maintenance Requests
• Energy Efficiency and Utility Cost Control
• Guest Satisfaction Related to Room Comfort
• Compliance with Safety and Engineering Standards
• Accuracy of Maintenance Records and Reports
• Reduction of Equipment Downtime and Repeat Repairs

• Annual Leave
• Free duty meals
• Birthday Leave
• Long Service Award
• Compassionate Leave
• Medical Insurance

Location: Kuala Lumpur, Malaysia, On-site.

Department: Marketing

Reports To: Senior / Brand Marketing Manager / Head of Marketing, Continuum Hospitality Group

Experience: Minimum 5–7 years in Brand Management or Senior Marketing roles, with a strong background in hospitality or luxury.

About Continuum Hospitality Group

Continuum Hospitality Group is one of Malaysia’s fastest-growing F&B groups, managing a diverse portfolio of distinctive restaurant brands including Spice Guys, Chilli Kampung, Kikyo, Kyo KL, Benihana, Dash at Desaru, and more.

With a vision to expand across Southeast Asia, Continuum Hospitality Group is building a hospitality ecosystem that champions innovation, experience design, and brand scalability. Our brands span across dining, nightlife, and lifestyle concepts — each crafted with precision to deliver memorable experiences and sustainable growth.

About the Role

The Assistant Brand Marketing Manager (ABM) is the bridge between high-level strategy and tactical excellence. You are the Strategic Implementer for a portfolio of brands, responsible for turning annual visions into detailed quarterly roadmaps. In our lean environment, you must be a "Player-Coach"—equally comfortable presenting a budget to the HOD as you are proofreading a menu or managing an influencer event solo.

Key Responsibilities

Strategic Implementation & Planning

Quarterly Roadmaps: Translate annual brand strategies into detailed, actionable marketing plans that drive revenue and covers.

Budget Oversight: Manage and track assigned campaign budgets and A&P spend with strict financial discipline.

PR & PR Narrative: Drive the brand's PR narrative by maintaining proactive relationships with media and influencer communities.

Portfolio Management & QA/QC

Solo Custodianship: Function as the 360-degree lead for your brands, handling all execution (social, digital, hygiene) when a junior team member is not assigned.

Execution Quality: Oversee the final QA/QC for your portfolio, ensuring all outputs meet the Continuum luxury standard.

Performance Optimization: Analyze weekly commercial data and adjust tactical plans in real-time to meet sales targets.

Professionalism & Accountability (Ownership Mandate)

Strategic Ownership: Act with managerial authority. Present completed plans and strategic solutions to the HOD.

WIP Leadership: Lead weekly WIP meetings, providing concise, actionable direction to the team.

Responsiveness: Be a proactive communicator, ensuring all internal stakeholders (Finance, Ops) are aligned.

Working Hours & Flexibility

Standard Working Hours: Monday to Friday, 10:00 am to 7:00 pm.

Operational Flexibility: Due to the nature of F&B and Nightlife, the employee must be flexible to work on weekends, public holidays, or irregular hours when necessary.

Adjusted Event Hours (Nightlife Focus): If required to be present for events (e.g., in a bar/club) or marketing shoots/activities outside the office, the following protocols apply:

You are advised to be on-site for 1-2 hours to ensure work is done (e.g., event set-up, media checks).

You must inform the HOD of your activity through the right communication channels.

You are eligible to report to the office the next working day with adjusted hours, from 3:00 pm till 7:00 pm. based on prior agreements with HOD on a case-to-case basis.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours

PURPOSE OF THE FUNCTION

The Event & Casual Leasing function drives footfall, commercial vibrancy, and short-term leasing revenue by optimising promotional spaces, event areas, and advertising panels within the mall. The function supports overall business performance by enhancing customer experience, increasing tenant sales opportunities, and ensuring operational excellence in line with MyTOWN commercial strategy.

JOB DESCRIPTION

Responsible

• Source and secure short-term tenants for promotional spaces, push carts, storage space and common areas.
• Attend to enquiries and manage bookings for advertising panels and promotional spaces.
• Prepare proposals, booking forms, and related leasing documentation in accordance with SOP.
• Coordinate event setup and dismantling in compliance with approved demarcation plans.
• Ensure event spaces are presentable, safe, and operationally ready.
• Monitor rental billing and follow up on collection of promotional space rentals.
• Maintain accurate records and filing of leasing documents.
• Build and maintain relationships with tenants, vendors, and event organizers.
• Conduct site inspections to ensure compliance with mall guidelines.
• Identify and execute leasing opportunities aligned with peak trading activities

Accountable

• Achievement of assigned revenue targets for event and casual leasing spaces.
• Accuracy and compliance of leasing documentation and processes.
• Timely coordination and execution of approved events and promotional activities.
• Proper management of allocated promotional spaces to maximise utilisation.
• Ensuring adherence to mall policies, safety requirements, and operational standards.

Contribute

• Provide input to leasing strategy and pricing recommendations.
• Support marketing campaigns and mall-wide promotional activities.
• Contribute insights on retail trends, competitors, and emerging opportunities.
• Assist in vendor evaluation and performance feedback.
•  Support cross-functional coordination with Operations, Marketing, and Finance teams

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.