Total 467 Others/Any job vacancies

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

We are looking for an experienced Technical Project Manager to lead large-scale application migration initiatives to Google Cloud Platform (GCP). The successful candidate will work directly with customers to define migration strategies, design target-state architectures, manage cross-functional delivery teams, and ensure the successful execution of cloud transformation programs. This role requires a strong combination of technical leadership, stakeholder management, project governance, risk management, and cloud migration expertise.

The ideal candidate will have proven experience delivering enterprise-scale cloud migration projects, working with geographically distributed teams, and engaging with senior customer stakeholders. Fluency in Cantonese is mandatory.

Key Responsibilities

• Work with customers and lead application migration initiatives to Google Cloud Platform (GCP).
• Define migration strategies, including lift-and-shift and modernization approaches, and establish target-state architectures.
• Design target-state architectures covering application, data, integration, infrastructure, security, and operational layers.
• Lead cross-functional technical teams, including cloud engineers, database engineers, and other specialists across multiple geographies.
• Drive automation for infrastructure provisioning, configuration management, deployment processes, and testing activities.
• Act as the primary point of contact for customer stakeholders and provide regular executive-level updates.
• Embed security, compliance, governance, and operational requirements into solution design and delivery.
• Manage technical dependencies throughout the migration lifecycle and ensure alignment across workstreams.
• Identify technical risks and issues early, develop mitigation strategies, and track them through to resolution.
• Govern delivery quality, risk management processes, and automation best practices.
• Develop, monitor, and control project schedules, ensuring milestones are achieved on time and dependencies are effectively managed.
• Coordinate testing activities, migration cutovers, and post-migration validation with all relevant stakeholders.
• Facilitate governance forums, project reviews, steering committee meetings, and status reporting.

Deliverables

The key deliverable is to provide qualified and experienced Associate Personnel for the duration of the Work Order (WO), ensuring successful planning, execution, governance, and completion of the migration program.

1. Project Setup & Governance

• Define project scope, objectives, and success metrics.
• Establish stakeholder RACI matrix.
• Develop communication and reporting plans.
• Implement governance framework and meeting cadence.

2. Planning & Readiness

• Produce detailed migration roadmap and project timeline.
• Develop resource plans and budget forecasts.
• Lead daily stand-ups with delivery teams.
• Facilitate regular Steering Committee (SteerCo) meetings and reporting.

3. Execution & Control

• Provide weekly project status updates and milestone tracking.
• Maintain risk and issue logs with mitigation actions.
• Manage change requests and scope tracking.
• Produce budget reports and forecast-to-complete analysis.
• Coordinate testing phases with relevant stakeholders and delivery teams.

4. Validation & Handover

• Deliver migration runbooks and testing reports.
• Conduct post-migration validation and performance assessments.
• Complete operations handover and supporting documentation.
• Ensure knowledge transfer to operational and support teams.

5. Closure & Review

• Deliver final project report covering cost, schedule, scope, and outcomes.
• Produce lessons learned and benefits realization reports.
• Obtain formal project sign-off from stakeholders.
• Prepare and present executive summary and closure documentation.

Required Skills & Experience

• Proven experience leading large-scale cloud migration and modernization programs.
• Strong expertise in Google Cloud Platform (GCP) and cloud transformation initiatives.
• Experience managing geographically distributed technical teams.
• Strong stakeholder management and customer engagement skills.
• Demonstrated experience in project governance, risk management, and delivery oversight.
• Experience coordinating application, infrastructure, database, and testing workstreams.
• Excellent communication, presentation, and leadership skills.
• Ability to manage multiple priorities in a complex enterprise environment.
• Fluent Cantonese and English communication skills are mandatory.

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Duties and Responsibilities: 

• Lead detailed intake meetings with hiring managers to determine position specifications, providing relevant market data and recommendations.
• Collaborate with internal stakeholders and departments to develop and manage recruitment marketing and sourcing strategies.
• Evaluate candidate profiles against position requirements and deliver strong candidate slates while building talent pipelines.
• Keep candidates engaged throughout the process with timely updates on their progress.
• Partner with hiring leaders to determine offer details, using market data and compensation guidelines to support recommendations.

We are looking for a proactive and driven Project Engineer to join our growing team. In this role, you will be responsible for supporting the end-to-end execution of customer projects, from on-site installation and system readiness to post-deployment support.

You will work closely with customers and internal teams to ensure projects are delivered smoothly, safely, and on time. The role involves coordinating activities at customer locations, supporting system checks, documenting project progress, and building strong relationships with customer teams.

If you enjoy hands-on project work, collaborating with multiple stakeholders, and contributing to real-world solutions in a fast-paced start-up environment, this role offers a great opportunity to grow and make an impact.

The key responsibilities includes:

• Project Planning & Execution

• Lead end-to-end delivery of robotics and automation projects across Southeast Asia, ensuring successful deployment and customer acceptance.
• Develop and manage project schedules, milestones, budgets, resources, and deliverables.
• Coordinate installation, commissioning, and activation activities at customer sites in collaboration with engineering and deployment teams.
• Ensure projects are executed according to agreed scope, timelines, quality standards, and customer requirements.
  

• Stakeholder & Customer Management

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Build strong relationships with customer operations, engineering, and maintenance teams.
• Facilitate effective communication between customers, vendors, and internal stakeholders.
• Manage project expectations, escalations, and change requests proactively.
  

• Technical Project Oversight

• Oversee system integration, testing, commissioning, and Site Acceptance Testing (SAT) activities.
• Support technical decision-making and coordinate resolution of issues related to AMRs, robotics software, navigation systems, PLCs, and automation infrastructure.
• Ensure compliance with safety regulations, operational requirements, and industry standards.
• Review deployment documentation, commissioning reports, checklists, and acceptance records to ensure quality and completeness.
  

• Risk & Quality Management

• Identify project risks, dependencies, and potential operational challenges early and implement mitigation plans.
• Monitor project performance and drive corrective actions to maintain delivery schedules.
• Ensure high-quality, predictable project outcomes and continuous improvement across deployments.
• Escalate critical safety, technical, or operational concerns and coordinate resolution with relevant teams.
  

• Cross-Functional Leadership

• Collaborate closely with engineering, software, product, operations, and commercial teams to ensure successful project execution.
• Coordinate knowledge transfer activities, version upgrades, and deployment readiness reviews.
• Support smooth project handover to customer support and operations teams during hypercare and post-deployment phases.
• Prepare and present regular project status reports highlighting progress, risks, challenges, and resolutions.
  

• Regional Support

• Support deployments and customer engagements across Singapore, Malaysia, Indonesia, and other regional markets as required.
• Travel domestically and internationally to customer sites for project execution, stakeholder meetings, and critical deployment activities.

• Bachelor's degree in Computer Science, Robotics, or a related field
• 5 to 8 years of experience in robotics, automation, or industrial systems
• Solid understanding of robotic systems including actuators, sensors, and control systems
• Proficiency in ROS (Robot Operating System) and Python programming
• Strong hands-on technical skills including mechanical assembly, soldering, and crimping
• Strong critical thinking and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to thrive in dynamic, fast-paced, collaborative environments
• English mandatory; Mandarin an advantage
• Willingness to travel extensively (70% field / 30% office)

We are seeking a detail-oriented and analytical Product Engineer to join our team in George Town, Malaysia. As a Product Engineer, you will play a crucial role in HDD-Media-Head performance characterization.

• You would guide Media Mfg. Engineering team to optimize process to deliver best Media performance at HDD.
• Collaborate with cross-functional teams to optimize product specifications and requirements (PM, Development and Process Engineering teams)
• Optimize existing products for improved yield performance, cost-effectiveness, and manufacturability
• Support Media performance optimization from development to high volume production
• Stay updated on industry trends, new technologies, and manufacturing processes
• Ensure compliance with relevant industry standards and regulations
• Drive digitalization initiatives in manufacturing
• Implementing data-driven decision-making using advanced analytics.
• Utilize AI/ML models for predictive analysis of yield, reliability, and performance trends.

MerchantSpring is launching a new commercial division focused on its API offering. We are looking for a Technical Account Executive to bridge the gap between the technology and sales teams.

In the early stages, you will be the main commercial owner for API opportunities. This involves leading customers through technical discovery, solution scoping, demos, qualification, proposals, and customer handover. Working closely with leadership, product, engineering, and customer-facing teams, you will turn API demand into a well-oiled sales funnel.

Along the way, you will play a key role in winning early customers, refining the go-to-market approach, and establishing the internal playbook. As the business grows, there will be pathways into leadership, mentoring future hires, and shaping the operating model for the team.

The day-to-day in this role looks like identifying relevant leads, opening the conversation, understanding the client’s use case, shaping the end-solution, and ultimately, closing the deal. This role is ideal for someone who enjoys combining technical problem-solving with proactively driving revenue generation versus a traditional pre-sales or engineering role.

Your responsibilities are to:

• Own or co-own API opportunities from qualification through close.
• Identify and prospect accounts where MerchantSpring’s API offers commercial value.
• Generate pipeline through research, direct outreach, partner mapping, and prospecting.
• Lead discovery calls to understand customer workflows, technical requirements, and business objectives.
• Engage commercial, product, data, and engineering stakeholders in the sales process.
• Demonstrate MerchantSpring's API capabilities, use cases, constraints, and implementation paths.
• Shape solution designs that connect customer needs to practical API usage.
• Create sales assets, such as FAQs, solution notes, demo flows, use cases, and internal playbooks.
• Work with product and engineering to validate feasibility and capture market feedback.
• Build repeatable sales funnel and SOPs for the Commercial API division.
• Support future team growth as the function scales.

Qualifications

• Experience as a Solutions or Sales Engineer, Consultant, Technical Account Executive, API Partnerships, Technical Business Development, or held a similar role.
• A strong grasp of APIs, integrations, data flows, authentication, and technical discovery.
• Able to understand how APIs are used, how technical buyers think, and how to translate a customer use case into a clear commercial path.
• Sold, scoped, or advised on technical products, such as APIs, data platforms, SaaS integrations, analytics tools, e-commerce technology, or developer-facing products.
• A commercial mindset with a track record of influencing or owning revenue outcomes.
• Communicate effectively with technical stakeholders and commercial decision makers.
• Strong written communication and documentation habits.
• Comfortable operating in ambiguity and helping building processes from the ground up.
• A self-starter with a proactive approach to prospecting and opportunity creation.
• Hungry to learn, and led by curiosity to ask sharp questions. 

NPI drives product development from concept to mass production through process optimization, risk management, data analysis, and cross-functional coordination.

Key Responsibilities:

• Set up and develop new products in WM, TRR, and DC, ensuring smooth transfer to mass production (MP).
• Conduct process development risk assessment, evaluation planning (CZ/DOE)
• Establish optimal process conditions through evaluation, apply SPC for stable operations & documentation.
• Track, analyse and compile all sample build data in reports as requested by designers/customers
• Prepare & report on deliverables to REL-AED.

NPI Engineer drives product development from concept to mass production through process optimization, risk management, data analysis, and cross-functional coordination.

Key Responsibilities:

• Set up and develop new products in WM, TRR, and DC, ensuring smooth transfer to mass production (MP).
• Conduct process development risk assessment, evaluation planning (CZ/DOE)
• Establish optimal process conditions through evaluation, apply SPC for stable operations & documentation.
• Track, analyse and compile all sample build data in reports as requested by designers/customers
• Prepare & report on deliverables to REL-AED. 

NPI drives product development from concept to mass production through process optimization, risk management, data analysis, and cross-functional coordination.

Key Responsibilities:

• Set up and develop new products in WM, TRR, and DC, ensuring smooth transfer to mass production (MP).
• Conduct process development risk assessment, evaluation planning (CZ/DOE)
• Establish optimal process conditions through evaluation, apply SPC for stable operations & documentation.
• Track, analyse and compile all sample build data in reports as requested by designers/customers
• Prepare & report on deliverables to REL-AED.

• Overall responsibility of Bosch semiconductor product and lead plant-specific simultaneous engineering team consisting of test engineer, process engineers for:
  • achieving quality, cost, delivery targets. Implementation of cost saving measures.
  • achieving yield targets, analyzing conspicuous lots and defining further actions for the lots
• Participation in lead-plant engineering meetings, discussions and stand in for plant specific interests. Reporting on plant specific topics and KPIs regarding products.
• Ensure implementation and coordination of product and process new product releases and related changes.
• Ensure ramp-up / ramp-down of products, including engineering trials and sample production.
• Responsible for Test data analysis, statistical analysis for yield improvement, lot evaluation and evaluation of customer returns. Root cause analysis of failure parts.
• Analysis of issues related to product and test system combinations.
• Issuing concessions, risk assessments, engineering change requests in cooperation with leadplant. Responsible for plant specific product documents.
• In case of quality issues, responsible for implementation of containments, root cause analysis and definition/implementation of corrective actions.
• Participation in Cost Savings Meetings.
• Responsible for the whole process chain of a product.
• Definition of criteria for active lots of release in cooperation with leadplant.
• Coaching/Training of Operators.
• Execute any other related duties assigned by immediate supervisor from time to time.

• Develop and maintain test programs for characterization, wafer sort, and production using the Advantest V93000 (93K) platform.
• Design and validate test hardware solutions for high-speed I/O (HSIO) applications.
• Lead projects across all development phases, from bring-up to production ramp.
• Collaborate with DFT and DFM teams to improve testability, optimize yield, and enhance overall test methodologies.
• Establish and implement robust test practices, including GR&R, HTOL, and characterization procedures.
• Drive continuous improvement of test coverage, efficiency, and quality.
• Provide technical leadership and mentorship as needed across cross-functional teams.

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

As a Staff Equipment Engineer specializing in sputter media, you will be responsible for overseeing the operation, maintenance, and continuous improvement of sputtering equipment used in the production of hard disk media. You will work closely with cross-functional teams to ensure optimal equipment performance, minimize downtime, cycle time improvement and contribute to the development of new processes and technologies.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day equipment maintenance activities, troubleshooting, and line issue management to ensure high equipment availability and minimal production downtime.
• Lead equipment reliability, maintenance, and engineering improvement initiatives to support stable and efficient manufacturing operations.
• Drive preventive and predictive maintenance strategies to improve equipment reliability, reduce failures, and sustain long-term operational performance.
• Lead equipment upgrades, machine conversions, and technology improvements to support next-generation HDD product requirements.
• Manage new equipment installation, commissioning, and acceptance testing to ensure systems meet operational, safety, and process specifications before production release.
• Monitor and analyze equipment performance, reliability, and OEE data to identify improvement opportunities and drive operational excellence.
• Lead root cause analysis for equipment failures, implementing effective corrective and preventive actions to prevent recurrence.
• Collaborate with Process Engineering and Sputter Yield teams to improve yield performance, reduce defects, and enhance process capability.
• Coordinate closely with Production, Quality, Facilities, and other cross-functional teams to ensure smooth production operations and achieve manufacturing targets.
• Manage engineering projects related to equipment upgrades, modifications, and system improvements, ensuring timely execution within scope and budget.
• Provide technical leadership, guidance, and mentorship to junior engineers and technicians to strengthen team capability and technical competency.
• Develop and maintain engineering documentation, including SOPs, maintenance procedures, and best practices for equipment operation and sustainment.
• Ensure all equipment and related systems comply with safety regulations, company policies, and industry standards.
• Support continuous improvement initiatives by introducing new technologies, automation solutions, and engineering best practices.
• Strengthen knowledge sharing and technical skill development within the engineering team to build a high-performing equipment engineering organization.
• Maintain strong collaboration with OEM suppliers and technical partners to support equipment upgrades, troubleshooting, and technology development.
• Perform other duties and responsibilities as assigned by management.

We are looking for an Engineer, Software Development to join our team in Malaysia. The candidate will support backend development for both existing payment platforms and new payment solutions.

The ideal candidate should have good backend development skills, basic understanding or interest in the payment / fintech / financial domain, good English communication, and willingness to learn and use AI tools to improve software development efficiency.

Key Responsibilities

• Development of reliable and critical services of the payment platform.
• Design and develop new features and enhancements on the payment sub-systems such as transaction processing, merchant services, refund, settlement, reconciliation, reporting, and partner integration.
• Analyse impacts and build APIs, backend services, batch jobs, and system integration components to be compatible on both legacy and new payment platforms
• Collaborate with cross function teams such as Product, DevOps, Business, and support teams to ensure the Business requirements are fulfilled.
• Analyse system impact and collaborate with team members to troubleshoot and resolve production incidents, and system improvement.
• Apply AI Coding tools (Claude, Codex, Kiro) to increase development efficiency and code quality 

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.

• At least 1–3 years of software development experience, preferably in backend development and familiarity with basic SDLC including Agile development
• Solid programming ability in at least one backend technologies such as Java, C# .NET, Python, or similar, building REST APIs, system integration, and backend service development.
• Foundational knowledge with both TSQL databases (SQL Server, MySQL) and No-SQL databases and distributed systems
• Hand-on experience on some of the AI Coding development tools (Claude, Codex, Kiro) 
• Strong analytical and problem-solving skills to break down complex problems, understand requirements, identify root causes to deliver reliable backend solutions and willingness to apply new technologies (leveraging AI) to enhance productivity. 
• Good communication skills and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Perform failure analysis, root cause investigation, and fault isolation on SSD products during NPI, qualification, and mass production phases using test logs, diagnostic tools, and hardware analysis techniques. 

• Debug hardware and manufacturing-related failures by analyzing tester logs, power rails, NAND, DRAM, controller behavior, and interface issues to drive corrective and preventive actions. 

• Collaborate with cross-functional teams including Product Engineering, Process Engineering, Quality, Manufacturing, and Suppliers to resolve yield, process, and test related issues. 

• Develop and maintain debug procedures, cookbooks, troubleshooting guides, debugging tools, and knowledge databases to improve diagnostic accuracy, turnaround time (TAT), and operational efficiency. 

• Generate technical reports and present failure findings, corrective actions, and yield improvement recommendations to management and stakeholders while supporting continuous improvement initiatives. 

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

Role is opened in Poland. 

Unit4 Global Cloud Operations Team is seeking a skilled Security Operations Engineer to join our international team. As part of this dynamic team, you will play a key role in maintaining the security and integrity of our cloud infrastructure and environments. You will monitor security systems, analyze threats, and manage security incidents from detection through resolution, ensuring a robust defense against emerging threats.

Key Responsibilities:

• Continuous Monitoring: Continuously monitor cloud environments for potential security threats.
• Threat Analysis: Analyze security alerts and logs to identify suspicious activities.
• Incident Response: Lead response efforts during security incidents, including containment, eradication, and recovery.
• Investigation: Investigate security breaches and identify root causes.
• Post-Incident Review: Conduct post-incident analysis to suggest improvements.
• Documentation: Document security incidents and maintain detailed records.
• Customer Incident Handling: Act on security incidents reported by customers or identified proactively.
• Policy Adherence: Follow established security policies and procedures.
• System Maintenance: Monitor and maintain security systems such as firewalls, intrusion detection and prevention systems, and SIEM systems.
• Preventative Measures: Implement security measures to prevent future incidents.
• Staying Current: Stay up-to-date with the latest security trends and technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Identify, develop, and deploy AI use cases within AlMg Substrate manufacturing, targeting yield improvement, defect reduction, and equipment downtime minimization across Plate, Wash, and Polish processes.  
• Build predictive and prescriptive models using available internal AI tools on manufacturing process data extracted from MES, ERP, and IoT/sensor sources.  
• Apply statistical analysis techniques including SPC, DOE, Cpk analysis, hypothesis testing, and multivariate analysis to uncover KPIV-KPOV relationships in substrate manufacturing processes.  
• Develop and maintain end-to-end(Substrate-Media-HDD) analytics pipelines - from data extraction and preparation through model training, validation, and production deployment.  
• Create self-serve data dashboards and automated reports using Spotfire to support real-time Cpk, Yield, and SPC monitoring for the manufacturing line.  
• Support AI-driven root cause analysis for quality excursions, reducing manual investigation cycle time.  
• Provide engineering support for Substrate manufacturing process issues, applying data science tools to accelerate root cause identification and corrective action deployment.  
• Collaborate cross-functionally with Process, Quality, Test/FA, and Metrology teams to integrate analytics capabilities into existing engineering workflows.  
• Provide engineering support for Substrate manufacturing process issues, applying data science tools to accelerate root cause identification and corrective action deployment.  

This position is part of our Early Career program at WD. Our Early Career program is designed to support individuals beginning their professional career by providing the foundational training through a structured onboarding, mentorship, and development curriculum.

This position is designed for a skilled software engineer with deep expertise in manufacturing environments. At the core of this role is the active, hands-on programming of the critical interfaces that drive our production. Acting as a key link to our central department in Germany, you will be responsible for translating strategic objectives into robust software and optimized manufacturing processes. We are looking for a full-stack developer who not only designs solutions but takes ownership of the end-to-end technical implementation, bringing a passion for improving complex production systems.

Core Responsibilities

• Hands-On Software Development: Take direct ownership of the practical programming, implementation, and maintenance of mission-critical software interfaces, particularly between our MES and SAP systems. 
• Manufacturing Process Conception & Optimization: Leverage your extensive, multi-year manufacturing experience to design, analyze, and continuously optimize material flow and factory control processes.
• Execution of Centralized Goals: In close collaboration with the team in Germany, you will take ownership of strategic goals and be responsible for translating them directly into technical solutions for our global production network.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Review product and process indicator to ensure product conform to quality requirement 
• Trigger product containment when there is non conformity 
• Coordinate MRB for disposition of non conformance parts 
• Handle customer feedback and coordinate investigation/improvement activities 
• Coordinate regular review on process KPIV, KPOV control limits and reaction guides 
• Drive for process FMEA 
• Drive for quality improvement activities to address internal factory quality incidences and follow up with process team on root cause findings and improvement plan 

This position is part of our Early Career program at WD. Our Early Career program is designed to support individuals beginning their professional career by providing the foundational training through a structured onboarding, mentorship, and development curriculum.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• You will work as SiP (System In Package ) package integration engineer in packaging engineering group. Leads new SiP product development from concept design and qualification to mass production. Generate innovative product concepts and transform them into tangible, market-ready products.
• Work closely with global functional teams in US, India, China, and Taiwan, review feasibility design drawings and propose design options. Collaborate extensively with internal teams, validate design options through characterization builds, perform comprehensive DFx (Design for x) analysis, Product performances , Quality , Cost , Manufacturability and etc, as well as review mechanical and electrical simulations, initiate assembly process flow, and deliver most optimized design for manufacturing with yield and quality.
• Ensuring build readiness, execute package qualification plan, follow up package reliability status, investigate and close failures on time. Monitor assembly and test yield on engineering/customer sample and low volume production builds. Drive yield improvement and manage excursions.
• Lead new product from low volume to high volume production transition with yield and quality meeting goals. Ensure FMEA, SOD, Control Plan, recipe guideline, SPC and other assembly controls are ready prior to high volume production.
• Lead new technology transition (new wafer tech/process/material) from engineering stage to volume production.

Analog Mixed Signal Business Unit (AMS) is looking for a Senior Product Engineer to join our team to drive the product development of state-of-the-art products. This is a unique and exciting opportunity to work with a cross-functional team to bring a product to volume production starting from product conception to production release. The job scope includes but is not limited to, development of the test plan to ensure datasheet specifications are met. Own the qualification plan and the execution to comply with various JEDEC/AEC quality standards. Own product quality assessment through reliability tests. Collaborate with multi-functional teams such as Design, Test, Applications and Failure Analysis teams during first silicon debug and to root cause field failures. Creation and maintenance of product BOM. Monitor production data to address yield and quality deficiencies using statistical analysis.

Key Responsibilities: 

• Full PE product lifecycle ownership from concept to end of life with a focus on ensuring the delivery of the highest quality products to our end customers

• Definition of ATE test, qualification and manufacturing plans

• Product release into manufacturing with adherence to stringent tier 1-customer requirements

• Datasheet and automotive compliance reports

• Real time customer support for design, product and quality related issues

• Temperature/Voltage/Process characterization and production limit setting

• Product new product introduction and yield ownership

• Product BOM release and maintenance through Agile

• Excursion management for both suppliers and customers

• Use commercially available yield tools for yield improvement and monitoring, generate weekly reports and review with PE teams

• KPI achievement in product related deliverables including NPI execution and velocity, product cost (Gross margin improvements), product quality performance and failure analysis cycle times

• PAT, SYL, SBL, SPC limit and disposition optimizations to protect quality without excessive waste

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The SEC Reporting and Technical Accounting function is responsible for all external financial reporting, including SEC periodic Filings, Quarterly earnings releases, 401(k), and investor relations presentations.  The role also serves and an internal consulting function to address complex transactions and issues faced by the business.  This role will assist the Director, SEC Reporting and Technical Accounting with:

• Support drafting of SEC filings in Workiva (Annual Form 10-K, Quarterly Form 10-Q, Quarterly Earnings Press Release on Form 8-K)
• Preparing or reviewing schedules to support financial statements and footnotes for SEC filings
• Preparing monthly journal entries and reconciling accounts for company's capital structure (debt and equity)
• Prepare monthly entries for share-based compensation and assist in preparing forecasts
• Assist foreign subsidiaries with statutory requests related to stock-based compensation
• Assist in calculation of actual Diluted Weighted Average counts and preparing forecasts
• File period U.S. Census reports for financial results
• Assist Tax in validating R&D expense recording
• Assist in monitoring and researching new accounting standards.
• Reviewing and monitoring corporate accounting policies and working with various stakeholders to implement changes when necessary to adapt to changes in the business, organization, or accounting standards to ensure that policies remain effective, efficient and compliant with GAAP.
• Preliminarily update assessment memos for complex accounting areas including impairment reviews, AR factoring, search for related party transactions, strategic investments, etc.
• Proofread and mechanically validate accuracy of financial statements, notes, or presentations.
• Assist in preparation of financial statements on notes for U.S. 401(k) Plan