Total 41 Senior Executive job vacancies

JOB DESCRIPTION :

1. To head the technical department of Port Klang, Merlimau, Pasir Gudang (thinner blending section) and Ipoh.

2. Supervising Senior Chemist and Chemist on R&D work.

3. Report chemical division research and development to Deputy General Manager and Executive director.

4. Report building division research and development to Deputy General Manager and Executive Director.

5. Supervising for QA and QC matter.

6. Design new product brochure, packing/label and prepare specification for building material.

7. Assist Sales department on customer service/complaint and technical support.

8. Provide advice on trouble-shooting for production.

9. Liaise with sales department for exploring on new product.

10. Assist sales department or management on technical issue for new market.

11. Prepare technical document if necessary for other business company requested by management.

12. Conduct technical orientation to new chemist and sales.

COMPETENCY LEVEL :

1. Minimum university degree in chemistry or chemistry related field. For example: applied chemistry, industry chemistry, etc.

2. Minimum 5 years working experience in company as senior chemist level or above or equivalent designation with similar field of business at other company.

3. Possess good technical knowledge on company’s product and related products.

4. Able to lead the team and manage subordinate.

5. Good analytical skill, resourceful on similar product.

6. Fluent in English and Malay languages. Good command of Chinese language is an added advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Requirement

1. Minimum 2 years of experience in construction industry
2. Strong technical knowledge and understanding of engineering principles, project management methodologies, and construction processes
3. Excellent problem-solving, decision-making, and communication skills
4. Demonstrated ability to work collaboratively in a team environment and lead cross-functional projects
5. Minimum diploma in Civil Engineering or a related field

Responsibilities

1. Manage all aspects of assigned projects, including planning, coordination, budgeting, and resource allocation
2. Liaise with clients, contractors, and stakeholders to ensure effective communication and prompt issue resolution
3. Monitor project progress, identify and mitigate risks, and implement corrective actions as needed
4. Oversee the work of site teams, including supervising contractors and ensuring compliance with safety and quality standards
5. Providing technical expertise and guidance to the project team
6. Identify opportunities for process improvements and contribute to the overall growth and success of the company

Perks & Benefits

• Allowance (travel stipends etc.)
• Medical coverage
• Maternity leave
• Parental leave
• Yearly Performance Bonus

Job Description:

• Dealing with international brand product
• Planning and monitoring the ongoing company presence on social media and digital marketing
• Launching optimized online advertisements to increase company and brand awareness
• Work closely with sales and marketing to achieve their objectives
• Assist in planning and executing marketing campaigns and promotional activities.
• Coordinate online and offline marketing activities, including events and digital campaigns.
• Prepare marketing reports, campaign analysis, and monthly performance updates.
• Ensure all marketing materials are aligned with company branding guidelines.
• Assist in budget planning and monitoring of marketing expenses.
• Support management with any ad-hoc marketing tasks when required.

Requirements:

• Diploma/Degree in Marketing/ Mass Communications/ Business Studies or equivalent.
• Required language(s): English & Bahasa Malaysia
• Preferably candidates with age below 40 years old
• Required Skill(s): Microsoft Office
• Minimum 3-7 years of working experience in digital marketing role
• Good social media knowledge is required
• Willing to learn, and work in a team, independently and odd hour Enthusiasm,
• motivation and a positive attitude
• Experience as a Live Host is an advantage.
• Willing work in Seremban

Send your resume to [email protected]

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

加入我們的客戶服務團隊，與我們共同發展您的職業生涯！

作為團隊的一員，你將：

• 與客戶溝通，了解他們的需求，並提供合適的協助。
• 提供清晰準確的訊息，為客戶提供專業的幫助。
• 透過後續跟進和溝通與客戶建立良好的關係。
• 準確處理基本文件和行政事務。
• 與團隊成員密切合作，並參加培訓課程以提高自身技能。
• 隨時了解公司產品、服務和最新資訊。

我們正在尋找什麼

• 歡迎應屆畢業生申請－無需工作經驗。
• 積極的態度和學習意願。
• 能夠獨立工作，也能作為團隊成員協作。
• 具備微軟辦公室軟體（Word、Excel、PowerPoint）的基本操作能力。
• 良好的溝通能力和工作責任感。
• 能夠用中文、馬來語和英文進行基本交流
• 渴望成長並建立長期職業生涯的候選人。

福利待遇

• 個人休假
• 僱員公積金及社險
• 個人發展機會
• 提供的培訓和指導

職位描述：

• 處理國際品牌產品
• 規劃和監控公司在社群媒體和數位行銷領域的持續存在
• 投放優化後的線上廣告，以提高公司和品牌知名度
• 與銷售和市場部門緊密合作，以實現他們的目標
• 協助規劃和執行行銷活動和促銷活動。
• 協調線上和線下行銷活動，包括活動和數位行銷活動。
• 準備行銷報告、活動分析和每月績效更新。
• 確保所有行銷資料均符合公司品牌指南。
• 協助制定預算計劃和監控行銷費用。
• 必要時協助管理階層完成臨時行銷任務。

要求：

• 行銷/大眾傳播/商業研究或同等專業的文憑/學位。
• 所需語言： 英語和馬來語
• 最好是40歲以下的候選人。
• 必備技能：Microsoft Office
• 至少3-7年數位行銷工作經驗
• 需要具備良好的社群媒體知識。
• 樂於學習，善於團隊合作，能夠獨立工作，並能適應非正常工作時間，充滿熱情。
• 積極性和樂觀態度
• 有直播主持經驗者優先考慮。
• 願意在芙蓉工作

請將您的履歷寄至[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

要求

1. 至少兩年建築業經驗
2. 具備紮實的技術知識和對工程原理、專案管理方法和施工流程的深刻理解。
3. 優秀的解決問題、決策與溝通能力
4. 具備在團隊環境中協作工作和領導跨職能專案的能力
5. 土木工程或相關領域最低文憑

職責

1. 負責管理分配專案的各個方面，包括規劃、協調、預算和資源分配。
2. 與客戶、承包商和利害關係人聯絡，以確保有效溝通和及時解決問題。
3. 監控專案進度，識別並降低風險，並根據需要採取糾正措施。
4. 監督現場團隊的工作，包括監管承包商並確保遵守安全和品質標準。
5. 為專案團隊提供技術專長和指導
6. 發現流程改善機會，並為公司的整體發展和成功做出貢獻。

福利待遇

• 津貼（差旅補助等）
• 醫療保險
• 產假
• 育嬰假
• 年度績效獎金

Location: Kuala Lumpur, Malaysia, On-site.

Department: Marketing

Reports To: Senior / Brand Marketing Manager / Head of Marketing, Continuum Hospitality Group

Experience: Minimum 5–7 years in Brand Management or Senior Marketing roles, with a strong background in hospitality or luxury.

About Continuum Hospitality Group

Continuum Hospitality Group is one of Malaysia’s fastest-growing F&B groups, managing a diverse portfolio of distinctive restaurant brands including Spice Guys, Chilli Kampung, Kikyo, Kyo KL, Benihana, Dash at Desaru, and more.

With a vision to expand across Southeast Asia, Continuum Hospitality Group is building a hospitality ecosystem that champions innovation, experience design, and brand scalability. Our brands span across dining, nightlife, and lifestyle concepts — each crafted with precision to deliver memorable experiences and sustainable growth.

About the Role

The Assistant Brand Marketing Manager (ABM) is the bridge between high-level strategy and tactical excellence. You are the Strategic Implementer for a portfolio of brands, responsible for turning annual visions into detailed quarterly roadmaps. In our lean environment, you must be a "Player-Coach"—equally comfortable presenting a budget to the HOD as you are proofreading a menu or managing an influencer event solo.

Key Responsibilities

Strategic Implementation & Planning

Quarterly Roadmaps: Translate annual brand strategies into detailed, actionable marketing plans that drive revenue and covers.

Budget Oversight: Manage and track assigned campaign budgets and A&P spend with strict financial discipline.

PR & PR Narrative: Drive the brand's PR narrative by maintaining proactive relationships with media and influencer communities.

Portfolio Management & QA/QC

Solo Custodianship: Function as the 360-degree lead for your brands, handling all execution (social, digital, hygiene) when a junior team member is not assigned.

Execution Quality: Oversee the final QA/QC for your portfolio, ensuring all outputs meet the Continuum luxury standard.

Performance Optimization: Analyze weekly commercial data and adjust tactical plans in real-time to meet sales targets.

Professionalism & Accountability (Ownership Mandate)

Strategic Ownership: Act with managerial authority. Present completed plans and strategic solutions to the HOD.

WIP Leadership: Lead weekly WIP meetings, providing concise, actionable direction to the team.

Responsiveness: Be a proactive communicator, ensuring all internal stakeholders (Finance, Ops) are aligned.

Working Hours & Flexibility

Standard Working Hours: Monday to Friday, 10:00 am to 7:00 pm.

Operational Flexibility: Due to the nature of F&B and Nightlife, the employee must be flexible to work on weekends, public holidays, or irregular hours when necessary.

Adjusted Event Hours (Nightlife Focus): If required to be present for events (e.g., in a bar/club) or marketing shoots/activities outside the office, the following protocols apply:

You are advised to be on-site for 1-2 hours to ensure work is done (e.g., event set-up, media checks).

You must inform the HOD of your activity through the right communication channels.

You are eligible to report to the office the next working day with adjusted hours, from 3:00 pm till 7:00 pm. based on prior agreements with HOD on a case-to-case basis.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours

About the Role

This is a dual-channel commercial role responsible for running both the sales and supply sides of Carousell Mobile Malaysia's online operations. You will handle all inbound buyer chats to convert sales, and all inbound supplier chats via Qontak to secure supply collection — then log every conversion in detail into Google Sheets for the operations team to process.

You own the front-end of both channels. Once a supply collection is confirmed, you hand off to the operations team for physical pickup and fulfilment. This role suits someone who is organised, fast with communication, commercially sharp, and takes full ownership of their numbers across both directions.

What You Will Do

Sales — Buyer Chat Handling & Conversion

• Manage all inbound buyer chats across online platforms (Carousell, Lazada, and others)

• Respond promptly and professionally to queries on product condition, warranty, pricing, and delivery

• Convert inbound leads into confirmed sales through clear, persuasive communication

• Handle objections confidently and guide buyers toward a purchase decision

• Identify opportunities to upsell higher-value devices or suggest relevant alternatives

• Execute follow-ups on cold or pending leads to recover lost conversions

• Execute WhatsApp broadcast campaigns to past buyers with relevant offers

Supply — Supplier Chat Handling & Collection Conversion

• Manage all inbound supplier chats via Qontak (Carousell Mobile Sellto, Lazada, and other supply channels)

• Respond to seller enquiries on pricing, device grading, and collection process

• Convert supplier leads into confirmed supply collection appointments

• Coordinate collection handoff to the operations team once supplier is confirmed

• Follow up on pending or uncommitted suppliers to close the supply pipeline

Data Entry & Google Sheets Logging

• Log every sales conversion in detail into the designated Google Sheets tracker

• Log every supply collection confirmation with full details — device info, seller contact, collection date, and status

• Keep all records up to date in real time to enable smooth ops processing

• Flag discrepancies or data issues to the Malaysia lead immediately

Coordination & Reporting

• Coordinate with the operations team (Uze) on fulfilment, delivery updates, and supply collection scheduling

• Flag recurring buyer or supplier issues to management for process improvement

• Track personal conversion metrics across both channels and report weekly performance

PURPOSE OF THE FUNCTION

The Event & Casual Leasing function drives footfall, commercial vibrancy, and short-term leasing revenue by optimising promotional spaces, event areas, and advertising panels within the mall. The function supports overall business performance by enhancing customer experience, increasing tenant sales opportunities, and ensuring operational excellence in line with MyTOWN commercial strategy.

JOB DESCRIPTION

Responsible

• Source and secure short-term tenants for promotional spaces, push carts, storage space and common areas.
• Attend to enquiries and manage bookings for advertising panels and promotional spaces.
• Prepare proposals, booking forms, and related leasing documentation in accordance with SOP.
• Coordinate event setup and dismantling in compliance with approved demarcation plans.
• Ensure event spaces are presentable, safe, and operationally ready.
• Monitor rental billing and follow up on collection of promotional space rentals.
• Maintain accurate records and filing of leasing documents.
• Build and maintain relationships with tenants, vendors, and event organizers.
• Conduct site inspections to ensure compliance with mall guidelines.
• Identify and execute leasing opportunities aligned with peak trading activities

Accountable

• Achievement of assigned revenue targets for event and casual leasing spaces.
• Accuracy and compliance of leasing documentation and processes.
• Timely coordination and execution of approved events and promotional activities.
• Proper management of allocated promotional spaces to maximise utilisation.
• Ensuring adherence to mall policies, safety requirements, and operational standards.

Contribute

• Provide input to leasing strategy and pricing recommendations.
• Support marketing campaigns and mall-wide promotional activities.
• Contribute insights on retail trends, competitors, and emerging opportunities.
• Assist in vendor evaluation and performance feedback.
•  Support cross-functional coordination with Operations, Marketing, and Finance teams

We’re looking for a motivated and dynamic Service Operations Executive / Field Biologist to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Entomology background will be an added advantage
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

• Key person for Security of the Centre.
• Monitor and ensure compliance on local authority regulations and Safety & Security Manual compliance especially on threat, burglary, theft & fraud, crime, access control and robbery.
• To identify potential security threats and propose remedial actions/measure to the Assistant Safety & Security Manager.
• To monitor and conduct inspection as pre-required interval for the security system to ensure the systems are always in working and proper functions as per requirement.
• Manage Fire Command Centre (FCC) daily operations and response to any emergency situations and proper document it.
• To monitor outsource security overall daily operations performance to ensure the duty is carry out in accordance to the job scopes and responsibility for smooth operations and security of the Centre’s operations.
• To prepare security roster to ensure smooth operations performance accordance to the scopes and responsibility.
• To conduct safety & security related training to securities to ensure comply requirement and interval.
• To work with security to oversee and monitor the fire system, access control, CCTV and PA system to ensure in good working order. 
• First response to security related incident and carry out investigation to gather relevant information and recommend prevention action and counter measure to prevent the similar occurrence.
• Liaise with local authority and assisting in crime investigation, incident, lost & found items and other related matter.
• To carry out the inspection to emergency equipment to ensure it is always is ready to use condition.
• First response to the Centre’s emergency and report to situation to the on Duty Manager.
• To lead and oversee the Carpark facilities of the Centre and ensure carpark operational control, systems and payment platforms are running in good condition.
• To provide carpark occupancy monitoring and data analysis report and contribute to budgeting and income performance analysis.
• Collaborate and coordinate with security personnel on all aspects of carpark operations.
• Demonstrate and maintain a professional and productive relationship with state authorities.
• To send the lost and found items to the nearest police station.
• Perform other responsibilities as assigned by superior or management from time to time.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

We’re looking for a motivated and dynamic Service Operations Excellent Executive to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

requirements.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Experience in Operations and service industries will be an added advantage.
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen