Total 43 job vacancies in Malaysia

TECHNICAL SERVICE ENGINEER (COLOUR PIGMENT - PLASTIC INJECTION MOLDING)

Salary Range: RM6000 – RM7000

Full Time Position - BASED KULAI & BATAM

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.
10. A Mandarin speaker is preferable (as we need to deal with China/Hong Kong HQ).

Benefits:

• EPF, SOCSO, EIS Contributions
• Medical Leave & Annual leave
• Yearly AWS
• Relevant Training Courses
• Allowances
• Performance Bonus

我們正在尋找一位注重細節、富有創新精神的研發食品化學家，負責開發和改進功能性食品和膳食補充劑產品，包括由內而外煥顏配方。該職位涉及配方研發、測試、法規遵從和產品商業化。此外，該職位還需與銷售/市場團隊合作撰寫產品提案、提供標籤資訊並支援客戶諮詢。

職責：

1.) 產品配方：

• 開發新型營養補充品和功能性食品（粉劑、液體、膠囊）
• 重新配製現有產品，以改善口感、穩定性和成本效益。
• 進行台架試驗、中試批次試驗和規模化生產。
• 選擇合適的原料、活性成分和輔料
• 評估成分相容性和化學穩定性

2.) 法規遵循與品質保證：

• 協助評估和選擇原料，確保其符合品質標準和監管要求，如 HACCP、NPRA。
• 與第三方實驗室進行測試和分析，以確保產品安全、品質並符合監管標準。
• 準確記錄實驗、配方和測試結果。按要求準備技術報告和簡報。
• 隨時了解與保健食品相關的法規和指南，確保產品開發和標籤符合相關規定。

3.) 生產支援：

• 與生產團隊緊密合作，進行試運轉和故障排除。
• 優化生產流程，減少浪費，提高效率
• 支持從實驗室到商業化生產的規模化生產

4.) 客戶/市場支援：

• 與銷售/行銷團隊密切合作，了解市場趨勢和消費者偏好，並協助撰寫產品提案和行銷資料。
• 與銷售部門或直接與客戶合作，根據需要提供標籤資訊、營養數據和技術支援。
• 隨時了解與保健食品產品開發相關的行業趨勢、科學進步和監管變化。

要求：

• 化學、營養學、食品科學或相關領域的學士或碩士學位。
• 至少3年食品產品開發經驗，最好是在保健食品產業。
• 對營養科學、食品化學和法規要求有深入的了解。
• 具備實驗室設備及配方和測試技術的實際操作經驗。
• 注重細節，富有創造力，既能獨立工作，也能作為團隊成員協作。
• 能夠在快節奏、創新的環境中獨立工作並作為團隊成員合作。

福利待遇

• 休閒著裝要求
• 個人發展機會
• 有薪培訓和發展
• 免費停車
• 醫療費用

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

Job Description:

•  Manage and lead a team of warehouse associates to ensure the timely and efficient fulfillment of customer orders
• Manage daily warehousing duties
• Planning, coordinating and monitoring the receipt & transfer client goods.
• To plan proper layout and warehouse space planning using company warehouse management system.
• Monitor inventory levels and implement strategies to optimize inventory management
• Implement best practices and procedures to ensure safe and efficient warehouse operations
•  Maintain accurate records of inventory levels, warehouse activities, and employee performance
• Train and develop warehouse associates to improve their skills and performance
• Responding to and dealing with internal stake holder communication by email and telephone
•  Overseeing the planned maintenance & ensuring good utilization practices of material handling equipment, storage racks & other facilities provided.
• Ensure timely shipment and accuracy in inventory records

Requirements:

• Candidate must prossess at least a Diploma, Degree or equivalent.
• 2+ years of experience in warehouse management or a related field
• Fluent in English, Bahasa Malaysia
• Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
• Excellent written and verbal communication skills.
• Good problem solving skills, able to navigate unexpected situations or conditions.
• Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.
• Demonstrated leadership skills in driving teamwork excellence, conflict resolution.
• Business-minded where applicable with entrepreneurship skill to ensure business success.
• Have strong knowledge of applicable system automation, business solution softwares.
• Strong leadership skills with the ability to motivate and manage a team
• Excellent organizational and time management skills
• Proficiency in inventory management systems and software
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave
• Open culture

職位描述：

• 管理並領導倉庫員工團隊，確保及時有效率地完成客戶訂單。
• 管理日常倉儲工作
• 規劃、協調和監控客戶貨物的接收和轉移。
• 利用公司倉庫管理系統，制定合理的佈局和倉庫空間規劃。
• 監控庫存水準並實施策略以優化庫存管理
• 實施最佳實務和流程，以確保安全且有效率的倉庫運作。
• 準確記錄庫存水準、倉庫活動和員工績效
• 培訓和發展倉庫員工，以提高他們的技能和績效
• 透過電子郵件和電話回覆和處理內部利害關係人的溝通。
• 監督計畫維護，並確保物料搬運設備、儲存貨架及其他設施的良好利用。
• 確保及時出貨和庫存記錄準確無誤

要求：

• 應徵者必須至少擁有大專、本科或同等學歷。
• 兩年以上倉庫管理或相關領域工作經驗
• 英語、馬來語流利
• 積極樂觀，熱衷團隊合作，人際溝通能力強。
• 優秀的書面和口頭溝通能力。
• 具備良好的問題解決能力，能夠應對突發情況或條件。
• 具有批判性觀察和思考能力，能夠帶來全新的視角，並提供直覺的解決方案和想法。
• 展現出卓越的領導能力，能夠推動團隊合作，解決衝突。
• 在適用情況下具備商業頭腦和創業技能，以確保業務成功。
• 精通適用的系統自動化和業務解決方案軟體。
• 具備卓越的領導能力，能夠激勵和管理團隊。
• 優秀的組織和時間管理能力
• 精通庫存管理系統和軟體
• 較強的溝通及人際溝通能力
• 能夠在快節奏的環境中工作並適應不斷變化的工作重點。

福利待遇

• 津貼（旅費、交通費等）
• 公司旅行
• 個人休假
• 開放文化

Huraian Kerja :

• Mengurus dan memimpin pasukan pekerja gudang untuk memastikan pemenuhan pesanan pelanggan yang tepat pada masanya dan cekap
• Menguruskan tugas pergudangan harian
• Merancang, menyelaras dan memantau penerimaan & pemindahan barangan pelanggan.
• Merancang susun atur dan perancangan ruang gudang yang betul menggunakan sistem pengurusan gudang syarikat.
• Pantau tahap inventori dan laksanakan strategi untuk mengoptimumkan pengurusan inventori
• Melaksanakan amalan dan prosedur terbaik untuk memastikan operasi gudang yang selamat dan cekap
• Mengekalkan rekod yang tepat tentang tahap inventori, aktiviti gudang dan prestasi pekerja
• Melatih dan membangunkan pekerja gudang untuk meningkatkan kemahiran dan prestasi mereka
• Menjawab dan mengendalikan komunikasi dalaman pemegang kepentingan melalui e-mel dan telefon
• Mengawasi penyelenggaraan yang dirancang & memastikan amalan penggunaan peralatan pengendalian bahan, rak penyimpanan & kemudahan lain yang disediakan dengan baik.
• Memastikan penghantaran tepat pada masanya dan ketepatan dalam rekod inventori

Keperluan :

• Calon mesti mempunyai sekurang-kurangnya Diploma, Ijazah atau setaraf.
• 2+ tahun pengalaman dalam pengurusan gudang atau bidang berkaitan
• Fasih berbahasa Inggeris, Bahasa Malaysia
• Sikap positif, bersemangat dalam kerja berpasukan, cemerlang dalam kemahiran interpersonal.
• Kemahiran komunikasi bertulis dan lisan yang cemerlang.
• Kemahiran menyelesaikan masalah yang baik, mampu menangani situasi atau keadaan yang tidak dijangka.
• Pemerhati-pemikir yang kritis, membawa perspektif baharu dan menawarkan penyelesaian serta idea yang intuitif.
• Kemahiran kepimpinan yang ditunjukkan dalam memacu kecemerlangan kerja berpasukan, penyelesaian konflik.
• Berjiwa perniagaan jika berkenaan dengan kemahiran keusahawanan untuk memastikan kejayaan perniagaan.
• Mempunyai pengetahuan yang kukuh tentang automasi sistem yang berkenaan, perisian penyelesaian perniagaan.
• Kemahiran kepimpinan yang mantap dengan keupayaan untuk memotivasikan dan mengurus pasukan
• Kemahiran organisasi dan pengurusan masa yang cemerlang
• Kemahiran dalam sistem dan perisian pengurusan inventori
• Kemahiran komunikasi dan interpersonal yang kuat
• Kebolehan bekerja dalam persekitaran yang pantas dan menyesuaikan diri dengan perubahan keutamaan

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Perjalanan syarikat
• Cuti peribadi
• Budaya terbuka

Job Responsibilities

• Compile and process online sales orders for packing and delivery arrangements.
• Prepare, organize, and coordinate packing of customer orders.
• Record and maintain accurate online sales records and documentation.
• Ensure proper filing of sales documents and related records.
• Coordinate with the warehouse and logistics team to ensure timely order fulfillment.
• Assist with other marketing and administrative duties as assigned.

Requirements

• Minimum SPM qualification or equivalent.
• Basic computer skills, including Microsoft Excel and Word.
• Able to work independently and accurately.
• Responsible, organized, and detail-oriented.
• Prior experience in e-commerce, online sales, or administrative work is an advantage.
• Part-time students and fresh graduates are encouraged to apply.

OT Claimable

Career Development

Tanggungjawab Kerja

• Menyusun dan memproses pesanan jualan dalam talian untuk urusan pembungkusan dan penghantaran.
• Menyediakan, menyusun dan menyelaras pembungkusan pesanan pelanggan.
• Merekod dan menyelenggara rekod dan dokumentasi jualan dalam talian yang tepat.
• Memastikan dokumen jualan dan rekod berkaitan difailkan dengan betul.
• Berkoordinasi dengan pasukan gudang dan logistik untuk memastikan pesanan dipenuhi tepat pada masanya.
• Membantu tugas-tugas pemasaran dan pentadbiran lain seperti yang ditugaskan.

Keperluan

• Kelayakan minimum SPM atau setaraf.
• Kemahiran asas komputer, termasuk Microsoft Excel dan Word.
• Mampu bekerja secara berdikari dan tepat.
• Bertanggungjawab, teratur, dan teliti.
• Pengalaman terdahulu dalam e-dagang, jualan dalam talian atau kerja pentadbiran adalah satu kelebihan.
• Pelajar sambilan dan graduan baru digalakkan untuk memohon.

Boleh Tuntut OT

Pembangunan Kerjaya

工作職責

• 整理和處理線上銷售訂單，安排包裝和出貨事宜。
• 準備、組織和協調客戶訂單的包裝工作。
• 記錄並維護準確的線上銷售記錄和文件。
• 確保銷售單據及相關記錄妥善歸檔。
• 與倉庫和物流團隊協調，確保訂單及時完成。
• 協助完成其他行銷和行政管理工作。

要求

• 最低學歷要求為SPM或同等學歷。
• 具備基本的電腦技能，包括 Microsoft Excel 和 Word。
• 能夠獨立、準確地完成工作。
• 認真負責，做事有條理，注重細節。
• 有電子商務、線上銷售或行政工作經驗者優先考慮。
• 歡迎兼讀學生和應屆畢業生申請。

可申請加班費

職涯發展

We are looking for an Accounts Receivable Executive who is patient, proactive, and consistent in following up customer payments. This role involves issuing invoices, monitoring outstanding accounts, and working closely with customers to ensure timely collections while maintaining professional relationships. The ideal candidate is firm yet respectful, able to handle overdue payments without unnecessary conflict. Candidates with relevant working experience (3–5 years) or fresh graduates with the right attitude are welcome to apply. As the role develops, there will be opportunities to take on broader accounting and finance responsibilities.

Perks & Benefits

• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Personal development opportunities
• Paid training and development

Job Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• To improve sales performance and identify opportunities for growth.

Job Requirements:

• Proven work experience as Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Diploma , Degree or equivalent.
• At least 3 year(s) working experience in Sales Management and related field.
• Provide owned transport and willing to travel.

This is fantastic opportunity to join a growing company and become an integral part of a dynamic sales team. An attractive remuneration package to commensurate with experience and qualification will be offered to the successful candidate.

Interested candidates are invited to submit their resume enclosing full details of academic qualification, working experience, current and expected salary, recent photo, hp no and mail to :

Head Office (Desa Cemerlang) & Branch Office (Bandar Teknologi Kajang)

• CIMEI Food Ingredients Sdn Bhd, No 14, Jalan Istimewa 1, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor Bahru

• - Branch : LOT 17.6 & 17.7, Jalan CJ 1/1, Bersatu Industrial Park, Cheras Jaya, 43200 Selangor.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal development opportunities
• Paid training and development

Tanggungjawab Kerja:

• Urus portfolio akaun untuk mencapai kejayaan jangka panjang.
• Membina hubungan positif dengan pelanggan.
• Bertindak sebagai titik hubungan dan mengendalikan keperluan individu pelanggan.
• Jana perniagaan baharu menggunakan rangkaian pelanggan sedia ada dan bakal pelanggan.
• Selesaikan konflik dan berikan penyelesaian kepada pelanggan tepat pada masanya.
• Laporan mengenai status akaun dan transaksi.
• Tetapkan dan jejaki sasaran akaun jualan, selaras dengan objektif syarikat.
• Pantau metrik jualan (cth. keputusan jualan suku tahunan dan ramalan tahunan).
• Untuk meningkatkan prestasi jualan dan mengenal pasti peluang untuk pertumbuhan.

Keperluan Kerja:

• Pengalaman kerja yang terbukti sebagai Eksekutif Akaun Jualan.
• Pengalaman langsung dalam jualan dan kebolehan untuk memberikan pengalaman pelanggan yang cemerlang.
• Kefahaman tentang metrik prestasi jualan.
• Kemahiran komunikasi dan rundingan yang baik.
• Kebolehan menjawab pertanyaan tepat pada masanya.
• Ketajaman perniagaan dengan sikap menyelesaikan masalah.
• Mempunyai sekurang-kurangnya Diploma, Ijazah atau setaraf.
• Sekurang-kurangnya 3 tahun pengalaman bekerja dalam Pengurusan Jualan dan bidang berkaitan.
• Menyediakan pengangkutan sendiri dan bersedia untuk melancong.

Ini merupakan peluang terbaik untuk menyertai syarikat yang sedang berkembang dan menjadi sebahagian daripada pasukan jualan yang dinamik. Pakej imbuhan yang menarik selaras dengan pengalaman dan kelayakan akan ditawarkan kepada calon yang berjaya.

Calon-calon yang berminat dipelawa untuk menghantar resume mereka dengan melampirkan butiran penuh kelayakan akademik, pengalaman kerja, gaji semasa dan gaji yang dijangkakan, gambar terkini, no hp dan emelkan ke:

Ibu Pejabat (Desa Cemerlang) & Pejabat Cawangan (Bandar Teknologi Kajang)

• CIMEI Food Ingredients Sdn Bhd, No 14, Jalan Istimewa 1, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor Bahru

• - Branch : LOT 17.6 & 17.7, Jalan CJ 1/1, Bersatu Industrial Park, Cheras Jaya, 43200 Selangor.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Perjalanan syarikat
• Peluang pembangunan peribadi
• Latihan dan pembangunan berbayar

工作職責：

• 管理多個帳戶組合，以實現長期成功。
• 與客戶建立良好的關係。
• 作為聯絡人，處理客戶的個人需求。
• 利用現有和潛在客戶網路拓展新業務。
• 及時解決衝突並為客戶提供解決方案。
• 帳戶和交易狀況報告。
• 設定並追蹤銷售客戶目標，使其與公司目標保持一致。
• 監控銷售指標（例如季度銷售業績和年度預測）。
• 提高銷售業績並尋找成長機會。

職位要求：

• 擁有銷售客戶經理的實際工作經驗。
• 具備銷售實戰經驗，並能提供卓越的客戶體驗。
• 熟悉銷售績效指標。
• 良好的溝通和談判技巧。
• 能夠及時回覆問詢。
• 具備商業頭腦和解決問題的態度。
• 至少擁有大專、本科或同等學歷。
• 至少3年銷售管理及相關領域的工作經驗。
• 自備交通工具並願意出遊。

這是一個絕佳的機會，加入一家蓬勃發展的公司，成為充滿活力的銷售團隊的重要成員。我們將為合適的候選人提供與經驗和資歷相符的優厚薪資待遇。

有意者請將履歷（需包含完整的學歷、工作經驗、目前薪資及期望薪資、近期照片、手機號碼）寄至：

總公司 (Desa Cemerlang) 及分公司 (Bandar Teknologi Kajang)

• CIMEI Food Ingredients Sdn Bhd, No 14, Jalan Istimewa 1, Taman Perindustrian Cemerlang, 81800 烏魯地南, 新山

• - 分行 : LOT 17.6 & 17.7, Jalan CJ 1/1, Bersatu Industrial Park, Cheras Jaya, 43200 Selangor。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 個人發展機會
• 有薪培訓和發展

• To promote and sell food testing business of Health & Nutrition (H&N)
• To ensure that all customer enquiries are followed up and closed successfully with the ultimate goal of achieving monthly sales target/KPI set.
• To cross-sell related H&N testing, inspection and certification as appropriate.
• Receive, making call and follow-up on all in-bound and outbound calls enquiries for food testing prospects.
• To ensure monthly proposal/quotation target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by the H&N business line.
• To prepare, arrange and co-ordinate related sample collection, customer visits, meetings, trainings, seminars and etc.as necessary.
• Process signed quotation/proposals and contract creation in LIMS.
• Conduct work as per relevant SGS global and local procedures.
• Other related customer care activities to ensure customer satisfaction services provided and report back to superior any improvement for further excellence of the services offered.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Uncover customer needs and interact with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoint
• Deep understanding on customer insights by identify the pain points and opportunities through the surveys
• Handling customer contact activities includes sales, customer feedback with Customer Relationship Management System
• Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers
• Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement)

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements:

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards.

• Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall:

• Monitor proper stock issuance and returns for all service teams on a weekly basis.
• Attend and lead monthly stock takes and conduct regular vehicle stock audits.
• Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan
• Related (EFR) equipment.
• Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery.

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

The following quality standards and performance audits must be strictly enforced:

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

The ASM has a legal obligation to enforce a safe working environment. You are required to:

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators.

• Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback.
• Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations.
• Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
• System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
• Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
• Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
• Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
• Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
• Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
• Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
• Experience managing user access, system configurations, workflow automation, and system maintenance activities.
• Experience extracting and analyzing system data for reporting and operational insights.
• Strong problem-solving skills with the ability to troubleshoot system and workflow issues.