Total 63 job vacancies in Malaysia

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance
• Personal leave

Tanggungjawab:

• Membangun dan melaksanakan strategi dan inisiatif HR yang sejajar dengan strategi perniagaan keseluruhan.
• Merapatkan hubungan pengurusan dan pekerja dengan menangani permintaan, rungutan atau isu-isu lain.
• Menguruskan proses pengambilan dan pemilihan.
• Menyokong keperluan perniagaan semasa dan akan datang melalui pembangunan, penglibatan, motivasi dan pemeliharaan modal insan.
• Membangun dan memantau keseluruhan strategi, sistem, taktik dan prosedur HR di seluruh organisasi.
• Pupuk persekitaran kerja yang positif.
• Menyelia dan mengurus sistem penilaian prestasi yang memacu prestasi tinggi.
• Mengekalkan pelan gaji dan program faedah.
• Menilai keperluan latihan untuk mengaplikasi dan memantau program latihan.
• Melaporkan kepada pihak pengurusan dan menyediakan sokongan keputusan melalui metrik HR.
• Memastikan pematuhan undang-undang di seluruh pengurusan sumber manusia.

Keperluan:

• Pengalaman kerja yang terbukti sebagai pengurus HR atau eksekutif HR yang lain.
• Berorientasikan orang dan berorientasikan hasil.
• Pengalaman langsung dengan metrik sumber manusia.
• Kefahaman tentang sistem dan pangkalan data HR.
• Kebolehan untuk mereka bentuk strategi berserta kemahiran kepimpinan.
• Kemahiran mendengar aktif, rundingan dan pembentangan yang baik.
• Kecekapan untuk membina dan mengurus hubungan interpersonal dengan berkesan di semua peringkat syarikat.
• Pengetahuan mendalam tentang undang-undang buruh dan amalan terbaik HR.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam Sumber Manusia atau bidang berkaitan.

Faedah & Kebaikan

• Komisen dan bonus
• Aktiviti pasukan tetap
• Insurans perubatan
• Cuti peribadi

Responsibilities:

·       Converts HR documents, including employee handbooks, training materials, policies, and internal communication between languages while ensuring high accuracy, context & confidentiality.

·       Adhere to strict data privacy guidelines, protecting sensitive employee data and company information.

·       Person in-charge for department audit (ISO14001, 9001, 27001 etc).

·       Analyze training needs across all departments to identify skills gaps.

·       Conduct orientation sessions to ensure new hires are successfully integrated into the organization.

·       Update tardiness report.

·       Being part of the Industrial Relation (IR) for every disciplinary cases.

·       Perform any ad-hoc duties assigned by superior or Management from time to time.

Competencies:

·       Good communication and negotiation skills to minimize conflict and maximize rapport.

·       Strong ethics, with an ability to manage confidential data

·       Must be able to always display the utmost discretion when dealing with any sensitive or personal issue.

·       Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, and Power Point) and Adobe Acrobat

·       Must be able to perform Multitasking.

Minimum supervision and self-discipline.

Bachelor's Degree / in Human Resources/ Business Administration/ Studies/ Management or equivalent.

Candidates with experience in translator is good advantage.

Fresh graduate from linguistic background study is encouraged to apply for this position.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Tanggungjawab Utama

• Mengurus dan menyelaras proses pengambilan pekerja, termasuk penyiaran jawatan, saringan resume, penjadualan temu duga dan penerimaan pekerja baharu.
• Mengekalkan dan memastikan ketepatan rekod pekerja selaras dengan dasar syarikat dan keperluan undang-undang.
• Menguruskan faedah pekerja, gaji (tidak termasuk gaji pemandu), dan permohonan cuti.
• Menyelaras dan melaksanakan program onboarding, orientasi dan latihan pekerja untuk menggalakkan integrasi dan pembangunan yang lancar.
• Membantu dalam mengenal pasti keperluan latihan dan menyokong perancangan, penyelarasan dan penilaian program latihan dan pembangunan pekerja.
• Melaksanakan dan memantau dasar, prosedur dan sistem pengurusan prestasi HR.
• Memberikan panduan dan sokongan kepada pengurus dan pekerja mengenai perkara berkaitan HR, termasuk hubungan pekerja dan penyelesaian konflik.
• Memastikan pematuhan sepenuhnya terhadap undang-undang buruh, keperluan berkanun dan peraturan syarikat.
• Jana laporan, metrik dan pandangan berkaitan HR untuk tujuan membuat keputusan dan pematuhan.
• Mengawasi pentadbiran pejabat, termasuk pengurusan inventori, penyelarasan penyelenggaraan pejabat, dan memastikan persekitaran kerja yang kondusif.
• Mengatur dan menyelaras acara syarikat, mesyuarat dan aktiviti penglibatan pekerja yang lain.
• Bertindak sebagai orang hubungan utama untuk pertanyaan HR dan pentadbiran am.

Keperluan & Kelayakan Kerja

• Diploma atau Ijazah Sarjana Muda dalam Sumber Manusia, Pentadbiran Perniagaan atau bidang berkaitan.
• Minimum 2–3 tahun pengalaman kerja dalam fungsi HR dan pentadbiran (graduan baru boleh dipertimbangkan untuk jawatan junior).
• Pengetahuan tentang undang-undang buruh tempatan dan keperluan berkanun.
• Pengalaman dalam pengambilan pekerja, pemprosesan gaji, perhubungan pekerja dan penyelarasan latihan.
• Pemahaman yang kukuh tentang dasar, prosedur dan amalan terbaik HR.
• Mahir dalam aplikasi Microsoft Office dan sistem HR / perisian Penggajian SQL.
• Komunikasi dan kemahiran interpersonal yang baik.
• Kemahiran organisasi dan pengurusan masa yang kukuh dengan kebolehan melakukan pelbagai tugasan.
• Tahap integriti, kerahsiaan dan profesionalisme yang tinggi.
• Mampu bekerja secara bebas dan sebagai sebahagian daripada pasukan.

Faedah & Kebaikan

• Cuti peribadi
• Budaya terbuka
• Peluang pembangunan peribadi

Tanggungjawab Utama

• Mengurus dan menyelaras proses pengambilan pekerja, termasuk penyiaran jawatan, saringan resume, penjadualan temu duga dan penerimaan pekerja baharu.
• Mengekalkan dan memastikan ketepatan rekod pekerja selaras dengan dasar syarikat dan keperluan undang-undang.
• Menguruskan faedah pekerja, gaji (tidak termasuk gaji pemandu), dan permohonan cuti.
• Menyelaras dan melaksanakan program onboarding, orientasi dan latihan pekerja untuk menggalakkan integrasi dan pembangunan yang lancar.
• Membantu dalam mengenal pasti keperluan latihan dan menyokong perancangan, penyelarasan dan penilaian program latihan dan pembangunan pekerja.
• Melaksanakan dan memantau dasar, prosedur dan sistem pengurusan prestasi HR.
• Memberikan panduan dan sokongan kepada pengurus dan pekerja mengenai perkara berkaitan HR, termasuk hubungan pekerja dan penyelesaian konflik.
• Memastikan pematuhan sepenuhnya terhadap undang-undang buruh, keperluan berkanun dan peraturan syarikat.
• Jana laporan, metrik dan pandangan berkaitan HR untuk tujuan membuat keputusan dan pematuhan.
• Mengawasi pentadbiran pejabat, termasuk pengurusan inventori, penyelarasan penyelenggaraan pejabat, dan memastikan persekitaran kerja yang kondusif.
• Mengatur dan menyelaras acara syarikat, mesyuarat dan aktiviti penglibatan pekerja yang lain.
• Bertindak sebagai orang hubungan utama untuk pertanyaan HR dan pentadbiran am.

Keperluan & Kelayakan Kerja

• Diploma atau Ijazah Sarjana Muda dalam Sumber Manusia, Pentadbiran Perniagaan atau bidang berkaitan.
• Minimum 2–3 tahun pengalaman kerja dalam fungsi HR dan pentadbiran (graduan baru boleh dipertimbangkan untuk jawatan junior).
• Pengetahuan tentang undang-undang buruh tempatan dan keperluan berkanun.
• Pengalaman dalam pengambilan pekerja, pemprosesan gaji, perhubungan pekerja dan penyelarasan latihan.
• Pemahaman yang kukuh tentang dasar, prosedur dan amalan terbaik HR.
• Mahir dalam aplikasi Microsoft Office dan sistem/perisian HR.
• Komunikasi dan kemahiran interpersonal yang baik.
• Kemahiran organisasi dan pengurusan masa yang kukuh dengan kebolehan melakukan pelbagai tugasan.
• Tahap integriti, kerahsiaan dan profesionalisme yang tinggi.
• Mampu bekerja secara bebas dan sebagai sebahagian daripada pasukan.

Faedah & Kebaikan

• Cuti peribadi
• Budaya terbuka
• Peluang pembangunan peribadi

職責：

• 制定並實施與整體業務策略一致的人力資源策略和措施。
• 透過解決員工訴求、不滿或其他問題，建立良好的管理和員工關係。
• 管理招募和甄選流程。
• 透過發展、吸引、激勵和保留人力資本，滿足當前和未來的業務需求。
• 制定並監督整個組織的人力資源策略、系統、策略和流程。
• 營造積極的工作環境。
• 監督和管理績效考核體系，以推動高績效。
• 維持薪資方案和福利計劃。
• 評估培訓需求，以便實施和監督培訓計劃。
• 透過人力資源指標向管理階層報告並提供決策支援。
• 確保人力資源管理的各個環節都符合法規。

要求：

• 擁有人力資源經理或其他人力資源主管的實際工作經驗。
• 以人為本，結果導向。
• 具備人力資源指標的實務經驗。
• 熟悉人力資源系統和資料庫。
• 具備策略規劃能力和領導能力。
• 良好的傾聽、談判和表達能力。
• 具備在公司各個層級建立和有效管理人際關係的能力。
• 深入了解勞動法和人力資源最佳實務。
• 擁有人力資源或相關領域的學士學位。

福利待遇

• 佣金和獎金
• 定期團隊活動
• 醫療保險
• 個人休假

Tanggungjawab:

· Menukar dokumen HR, termasuk buku panduan pekerja, bahan latihan, dasar dan komunikasi dalaman antara bahasa sambil memastikan ketepatan, konteks & kerahsiaan yang tinggi.

· Mematuhi garis panduan privasi data yang ketat, melindungi data pekerja yang sensitif dan maklumat syarikat.

· Orang yang bertanggungjawab untuk audit jabatan (ISO14001, 9001, 27001 dll).

· Menganalisis keperluan latihan merentasi semua jabatan untuk mengenal pasti jurang kemahiran.

· Menjalankan sesi orientasi bagi memastikan pekerja baharu berjaya disepadukan ke dalam organisasi.

· Kemas kini laporan kelewatan.

· Menjadi sebahagian daripada Perhubungan Perusahaan (IR) untuk setiap kes disiplin.

· Melaksanakan sebarang tugas ad-hoc yang diberikan oleh pihak atasan atau Pengurusan dari semasa ke semasa.

Kecekapan:

· Kemahiran komunikasi dan rundingan yang baik untuk meminimumkan konflik dan memaksimumkan hubungan baik.

· Beretika tinggi, dengan keupayaan untuk mengurus data sulit

· Sentiasa boleh menunjukkan budi bicara yang tinggi apabila berurusan dengan sebarang isu sensitif atau peribadi.

· Mahir menggunakan Microsoft Office (iaitu Outlook, Word, Excel dan Power Point) dan Adobe Acrobat

· Mesti boleh melakukan Multitasking.

Pengawasan dan disiplin diri yang minimum.

Ijazah Sarjana Muda / Sumber Manusia / Pentadbiran Perniagaan / Pengajian / Pengurusan atau setaraf.

Calon yang berpengalaman dalam penterjemah adalah kelebihan yang baik.

Graduan baharu daripada pengajian latar belakang linguistik digalakkan untuk memohon jawatan ini.

Faedah & Kebaikan

• Ekuiti pekerja
• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Insurans perubatan
• Cuti peribadi
• Peluang pembangunan peribadi
• Latihan dan pembangunan berbayar

• Syarikat Tersenarai Awam . Firma Pembuatan (Sungai Chua Kajang)
• Graduan baru/Eksekutif Junior dialu-alukan untuk memohon
• Latihan sambil bekerja akan diberikan kepada graduan baru/junior.
• Gaji pokok sehingga RM3800
• Waktu kerja 9 pagi - 5 petang
• 5 hari bekerja/minggu

Tanggungjawab Kerja:

• Untuk mengendalikan Temuduga, merekrut kakitangan dan pekerja bukan eksekutif untuk syarikat dan syarikat kecil bagi memenuhi keperluan tenaga kerja mereka.
• Menyelia penyimpanan, pengambilan dan pengemaskinian fail dan rekod kakitangan dengan selamat.
• Untuk menindaklanjuti semua kes kemalangan industri di syarikat.
• Berhubung dengan PERKESO bagi sebarang tuntutan kemalangan industri.
• Memastikan semua tuntutan latihan dengan Majlis Pembangunan Sumber Manusia ditindaklanjuti.
• Menyediakan statistik tenaga kerja bulanan.
• Membantu Pengurus Sumber Manusia dalam mengatur program latihan
• Memberi kaunseling kepada pekerja.
• Membantu Pengurus HR dalam menindaklanjuti kes-kes disiplin dalam pengeluaran.
• Untuk memenuhi keperluan kebajikan pekerja asing mengikut amalan lazim dalam undang-undang Malaysia.
• Memastikan kawasan pejabat am, kaunter penerimaan tetamu, telekomunikasi dan peralatan pejabat diselenggara dengan baik dan dalam keadaan boleh digunakan.
• Untuk mengatur dan memastikan penyelenggaraan dan pengemasan yang baik bagi harta syarikat.
• Mengeluarkan insurans untuk pemindahan roller ke tapak pembekal
• Mengendalikan insurans risiko dan tuntutan insurans
• Membantu Pengurus HR dalam memantau laporan rondaan lawatan pengawal, jadual dan tugasan pengawal keselamatan.
• Mengendalikan penyelenggaraan kenderaan syarikat, permohonan pemindahan hak milik, kad petrol, pembaharuan insurans kereta & cukai jalan.
• Mengendalikan penyelenggaraan harta syarikat & perjanjian penyewaan.
• Mengendalikan penyelenggaraan bangunan pejabat (kawalan perosak, perkhidmatan kebersihan, pembaikan & penyelenggaraan) dan peralatan pejabat
• Liaise with government authority (Majlis Pembandaran , Jabatan Alam Sekitar, Pengarah Tanah dan Galian, Malaysian Investment Development Authority)

Keperluan Kerja:

• Ijazah Sarjana Muda dalam mana-mana bidang
• Graduan baru dialu-alukan untuk memohon
• Sebaik-baiknya mempunyai 1 hingga 3 tahun pengalaman kerja dalam mana-mana bidang berkaitan HR/Pentadbiran.
• Mesti sanggup bekerja di Sungai Chua, Kajang
• Mempunyai pengangkutan sendiri dan boleh bekerja di Kajang.
• 1 jawatan sepenuh masa tersedia

Faedah & Kebaikan

• Aktiviti pasukan tetap
• Cuti peribadi

• Public Listed Company . Manufacturing Firm (Sungai Chua Kajang)
• Fresh graduate / Junior Executive are welcome to apply
• On the job training will be provided to Fresh graduate / Juniors.
• Basic salary up to RM3800
• Work hour 9am - 5pm
• 5 working days / week

Job Responsibilities :

• To handle Interview, recruit non executive staff and workers for both the company and sub company to meet their manpower requirements.
• Supervise the safe custody, retrieval and updating of personnel files and records.
• To follow up on all industrial accident cases in the company.
• To liaise with SOCSO on any industrial accident claim.
• To ensure that all training claims with Human Resources Development Council are being followed up.
• To prepare the monthly manpower statistics.
• Assist the HR Manager in arranging for training programs
• Provide counselling to the employees.
• Assist the HR Manager in following up on disciplinary cases in the production.
• To attend to the foreign workers’ welfare needs in accordance to common practices within Malaysian law.
• To ensure that the general office areas, reception, telecommunication and office equipment are well maintained and in serviceable conditions.
• To organize and ensure maintenance and good housekeeping of the company’s property.
• Issue insurance for transshipment of roller to supplier site
• Handle risk insurance and insurance claims
• Assist the HR Manager in monitoring guard tour patrol report, schedules and assignments of security guards.
• Handle maintenance of company vehicles, application of transfer ownership, petrol card, renewal of car insurance & road tax.
• To handle maintenance of company property & tenancy agreement.
• To handle maintenance of office building (pest control, hygiene service, repair & maintenance) and office equipment
• Liaise with government authorities (Majlis Pembandaran , Jabatan Alam Sekitar, Pengarah Tanah dan Galian, Malaysian Investment Development Authority)

Job Requirement :

• Bachelor Degree in any field
• Fresh graduate are welcome to apply
• Preferably 1 to 3 years of working experience in any HR / Admin related field.
• Must be willing to work in Sungai Chua, Kajang
• Possess own transport and able to work at Kajang.
• 1 full time position is available

Perks & Benefits

• Regular team activities
• Personal leave

Responsibilities                                                                                       

Main Task Responsibilities

• Research industry-related topics
• Prepare well-structured drafts using digital publishing platforms
• Create and distribute marketing copy to advertise our company and products
• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.
• Edit and proofread written pieces before publication
• Design and develop marketing materials
• Liaise and correspond with outside vendors and suppliers
• Liaise with Restaurant Manager & Supervisor for monthly promotion.
• Monitor production of marketing materials
• Draft press and media releases
• Liaise with public relations and media contacts
• Help prepare and conduct product presentations
• Help plan, coordinate and participate in marketing events
• Execute direct marketing campaigns
• Prepare online marketing campaigns
• Develop and implement strategies for social media platforms
• Oversee loyalty and rewards programs
• Conduct regular research analysis of existing and new digital marketing platforms to determine effectiveness
• Monitor competitive activity and market trends
• Collect and analyze sales data to prepare marketing & sales reports
• Track, coordinate and assemble data to measure outcomes of marketing programs
• Communicate with sales and production regarding product and pricing changes
• Maintain promotional materials inventory
• Maintain archive of marketing materials
• Ensure marketing activities comply with state and federal regulations
• Manage brand promotions to drive sales
• Manage online all our Branches Restaurant social media platforms and vendor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave

The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants.

The role involves collaboration with various departments, including Operation, Finance, and IT, to

deliver a seamless experience for merchants.

Job Responsibilities

Sales & Reseller Recruitment

 Direct Merchant Acquisition: Pitch, negotiate, and sign up merchants directly to meet personal

sales and transaction volume targets.

 Reseller Network Expansion: Scout, recruit, and onboard independent resellers, sales agents,

and channel partners to multiply market reach.

 Drive Sales Execution: Manage and motivate your reseller network to consistently deliver on

their merchant sign-up and volume KPIs.

Relationship Management & Portfolio Growth

 Maintain strong, trusted relationships with merchants, resellers and partners to prevent churn.

 Build and maintain strong relationships with key merchants and partner banks, ensuring

satisfaction and loyalty.

Portfolio Growth, Product Promotion and Upselling

 Assist in cross-selling and upselling other products and services to Merchants.

 Encourage merchants to sign up for additional products and services

Support, Coordination and Training

 Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to

arising issues for a smooth merchant experience.

 Collaborate with internal and external stakeholders for terminal applications, tag-on processes,

and problem resolution - including terminal problems, payment discrepancies, double charges,

account changes, statement concerns, relocation, MDR revisions, and monthly statement

requests.

 Provide training to merchants and reseller, ensuring they are well-versed in using terminals and

understanding new product offerings.

 Handle termination requests from merchants, conduct site visits for uncontactable merchants,

and collect outstanding payments and associated charges. Request supporting documents as

needed.

 Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.

Ad hoc Tasks and Continuous Learning

 Execute special strategic projects, market analysis, and other tasks assigned by management.

 Stay informed about the latest industry trends through continuous training.

Perks & Benefits

• Medical insurance
• Dental insurance

Job description

Location: Sabah

Key Responsibilities:

• Lead, manage, and oversee mill operations to achieve production targets efficiently and safely.
• Ensure compliance with regulatory standards, safety requirements, and company policies.
• Identify, implement, and monitor continuous improvement initiatives to enhance mill performance and reduce downtime.
• Provide technical expertise on milling and processing technologies, machinery optimization, and engineering solutions.
• Manage maintenance planning and troubleshooting to ensure smooth plant operations.
• Develop and mentor operational teams, fostering a culture of responsibility, discipline, and high performance.
• Prepare and present operational reports, production data, and performance analysis to management.

Requirements:

• Bachelor’s Degree in Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum 7 years of relevant experience in the industrial sector, preferably in palm oil mills, kernel crushing plants, refineries, or oleochemical plants.
• Must possess a 1st Grade Steam Engineer’s Certificate of Competency.
• Strong knowledge of the latest milling and processing technologies.
• Ability to drive continuous system and process improvements to enhance production efficiency.
• Strong leadership skills with dynamic qualities and the ability to manage diverse teams.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

The Finance Manager is responsible for end-to-end finance and accounts management for a project-driven engineering business.

This is a hands-on role covering financial control, project costing, cashflow management, statutory compliance, and management reporting across Malaysia and Singapore entities.

The role supports Management with commercial insight, risk visibility, and financial discipline, particularly in long‑running projects with imports, logistics, and milestone billing.

Key Responsibilities

1. Financial Operations & Reporting

• Manage full set of accounts (GL, AR, AP, fixed assets, accruals, provisions).
• Prepare monthly management accounts, variance analysis, and financial commentary.
• Ensure timely month‑end and year‑end closing.
• Support budgeting, forecasting, and cashflow projections.

2. Project Accounting & Cost Control

• Monitor project budgets vs actuals; identify cost overruns, timing mismatches, and margin risks.
• Track project‑related costs including imports, logistics, customs duties, insurance, and subcontracting.
• Work closely with Project / Operations teams to ensure accurate cost recognition and billing alignment.
• Highlight commercially significant risks early to Management.

3. Cashflow & Treasury Management

• Manage cashflow planning, funding requirements, and payment prioritisation.
• Coordinate customer invoicing, progress claims, and collection follow‑ups.
• Oversee payment controls, approval workflows, and banking arrangements.

4. Statutory, Tax & Audit

• Liaise with auditors, tax agents, company secretary, and bankers.
• Ensure compliance with Malaysian statutory requirements (tax, SST where applicable).
• Handle Singapore entity reporting with an outsourced CoSec, including GST submissions and audit coordination.
• Ensure proper documentation and audit readiness at all times.

5. Controls, Process & Systems

• Maintain and improve internal controls, financial procedures, and approval matrices.
• Oversee or coordinate outsourced bookkeeping/payroll providers where applicable.
• Ensure finance data integrity and control across systems (Excel, accounting software, shared drives).

6. Management Support

• Provide Management with clear financial insights, not just reports.
• Support management decision‑making on pricing, margins, cost control, and risk exposure.
• Undertake ad‑hoc financial analysis and special assignments as required.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

About the Role:

We are seeking a results-driven and dynamic Business Development Manager to spearhead growth in our IT solutions business. This role combines the best of both worlds — nurturing current accounts and cultivating new business opportunities.

If you thrive in a target driven environment, building strong partnerships, closing deals, and staying ahead in the ever-evolving IT industry, this is your opportunity to accelerate your career.

Key Responsibilities:

• Identify, manage and close new business opportunities across industries.
• Prepare and present tailored proposals and solutions to clients.
• Conduct impactful sales presentations to key decision-makers.
• Handle client inquiries and provide excellent customer service.
• Plan and execute sales strategies to achieve targets.
• Keep updated on market trends, competitors, and technologies.
• Work with internal teams to improve products and solutions.
• Build strong, trusted relationships with clients, to ensure successful onboarding and uncover upsell opportunities.
• Collaborate with the support team to deliver an exceptional support and engagement to the clients.

Requirements:

• Degree/Diploma in IT, Computer Science, Business, Marketing or related field.
• Proven sales track record in the IT industry can be considered in place of qualifications.
• Minimum 3 years’ experience in IT Sales & Account Management (Networking, Data Centre, Cybersecurity, ITOPs or related solutions).
• Experience in medium to large IT projects is an advantage.
• Independent, resourceful, and target-driven with a strong hunter mindset.
• Excellent communication, negotiation, and presentation skills.
• Proficient in English & Bahasa Malaysia (spoken & written).
• Must have own car and be willing to travel outstation.

What We Offer

• Attractive Sales Commission Structure on top of basic salary.
• Medical coverage, hospitalization, and PA insurance.
• Petrol, Mobile Phone allowance and etc
• A dynamic, growth-driven work culture with supportive leadership.
• Clear career advancement opportunities in a thriving IT solutions business.

Step into a high-impact role where your ambition and performance directly drive results. Apply today and let’s shape the future of IT solutions together!

Please send your detailed resume on-line, covering academic accomplishments, working experience and expected salary.

key responsibilities:

• identify and develop new business opportunities
• Promote the companys vision,products, and services
• Monitor industry trends, competitor activity and market opportunities
• Achieves annual sales targets and revenue growth
• Build, manage,and maintain strong relationships with clients and partners.
• prepare quotations,proposals& presentations
• To oversee the entire business operations
• responsible for coordination and implementation of new products development until products approval stage.

Requirements

• Bachelor's Degree in business, marketing or related field
• Minimum 3 years and above experience in business development or sales
• strong communication , negotiation and presentation skills
• self -motivated,results-Driven ,and able to work independently
• Good networking& relationship -building ability
• Encouraging the team and staff ,able to mentor and lead
• Goal oriented ,organized team player
• Proven results of delivering client solutions
• experience in the manufacturing field

Perks & Benefits

• Medical
• EPF
• Sosco

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–5 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

Mengenai peranan

Hong Poh Engineering Construction Sdn Bhd sedang mencari individu yang berbakat dan bersemangat untuk menyertai pasukan kami sebagai pelatih dalam jabatan Ukur Bahan, Kontrak dan Sumber Manusia. Ini merupakan peluang terbaik untuk menimba pengalaman langsung yang berharga dalam industri pembinaan dan mengembangkan kemahiran anda dalam pelbagai aspek pengurusan projek dan operasi perniagaan.

Sebagai pelatih, anda akan didedahkan kepada persekitaran kerja yang dinamik dan pantas, di mana anda akan berpeluang untuk menyumbang kepada kejayaan projek kami, sambil belajar daripada profesional berpengalaman dalam bidang minat anda.

Reka Bentuk Jurutera Pelatih M&E

• Bertanggungjawab untuk Reka Bentuk Kejuruteraan dengan menggunakan perisian AutoCAD.
• Bekerjasama dengan pasukan kejuruteraan untuk memenuhi keperluan pelanggan.
• Bertanggungjawab untuk mengambil ukuran dalam keadaan tertentu.
• Berikan maklumat yang diperlukan kepada PE / PM / GM mengenai reka bentuk HVAC.
• Pastikan reka bentuk disediakan tepat pada masanya.
• Menjalankan analisis dan pengujian bagi memastikan reka bentuk memenuhi spesifikasi.
• Mengambil bahagian dalam semakan reka bentuk dan menyediakan sokongan teknikal mengikut keperluan.
• Menjalankan sebarang kerja berkaitan lain yang diarahkan oleh pihak atasan dari semasa ke semasa.
• Bertanggungjawab untuk bekerjasama dengan PE/PM dalam penyediaan penyerahan tender yang lengkap.
• Pastikan penyerahan tender lengkap tepat pada masanya.

Pentadbir Kos Pelatih M&E

• Cipta sebut harga yang tepat dan kompetitif berdasarkan keperluan pelanggan, dan berhubung dengan Jurutera Projek (PE) untuk memastikan keperluan pelanggan dipenuhi.
• Memeriksa dan membalas e-mel pelanggan secara berkala, mengekalkan komunikasi profesional.
• Pastikan semua sebut harga dihantar kepada pelanggan tepat pada masanya.
• Pastikan pelanggan sentiasa dikemas kini dengan sebut harga PR terkini dengan segera.
• Menyediakan dan menyusun laporan bulanan yang diperlukan untuk jabatan.
• Mengekalkan senarai Pesanan Pembelian (PO) pelanggan yang belum selesai yang dikemas kini.
• Mengendalikan pembayaran levi CIDB dan yuran penyetem kontrak yang diperlukan untuk projek atau pekerjaan.
• Menjalankan kerja-kerja berkaitan lain dari semasa ke semasa seperti yang diarahkan oleh pihak atasan.
• Kerja-kerja pentadbiran am termasuk memfailkan, menaip, menyemak dan menyelaras penyeteman kontrak/bon.

Pelatih QS

• Membantu menyediakan anggaran kos dan bajet untuk projek-projek tertentu.
• Menyokong penyediaan dan penilaian dokumen tender.
• Menjalankan lawatan tapak untuk memantau kemajuan dan mengukur kuantiti.
• Bekerjasama dengan pasukan dalam pelbagai tugasan QS.

Pelatih HR & Pentadbiran

• Membantu dalam proses pengambilan dan onboarding.
• Menyokong inisiatif penglibatan dan pembangunan pekerja.
• Membantu menyelenggara rekod pekerja dan pangkalan data HR.
• Bekerjasama dengan pasukan HR dalam pelbagai projek dan tugasan.

Apa yang kami cari

• Pelajar universiti semasa yang sedang mengikuti ijazah dalam Ukur Bahan, M&E, Kejuruteraan, Perniagaan, Kewangan atau bidang yang berkaitan
• Kemahiran analitikal dan penyelesaian masalah yang kuat
• Kemahiran komunikasi dan interpersonal yang cemerlang
• Kebolehan bekerja secara berkesan dalam persekitaran berpasukan
• Semangat untuk belajar dan kesediaan untuk menghadapi cabaran baharu
• Kebolehan mengendalikan maklumat sulit dengan berhati-hati.
• Kemahiran dalam aplikasi Microsoft Office, seperti Excel, Word, dan PowerPoint.
• Mampu menulis, membaca dan bertutur dalam bahasa Mandarin untuk berkomunikasi dengan berkesan dengan pelanggan yang berbahasa Mandarin.
• Terbuka kepada pelatih yang tinggal di Pulau Pinang.

Apa yang kami tawarkan

Di Hong Poh Engineering Construction Sdn Bhd, kami komited untuk menyediakan persekitaran yang menyokong dan memupuk untuk pekerja kami, di mana mereka boleh berkembang maju dan berkembang. Sebagai pelatih, anda akan berpeluang untuk:

• Dapatkan pengalaman langsung dalam industri pembinaan
• Mendapat bimbingan dan bimbingan daripada profesional yang berpengalaman
• Membangunkan asas yang kukuh dalam pengurusan projek, pentadbiran kontrak dan amalan HR

Responsibilities :-

• Manage the full spectrum of project execution in terms of cost, schedule and quality
• Responsible for project cost control, project planning and implementation
• -Identity priorities and tasks and develop the organization structure to assure executions of tasks, by providing clear direction on methods, time frame and schedule to achieve the stated goals
• Ensuring project quality and identity risk management and develop mitigation plan
• Regular updating and reporting of project performance, progress and analysis
• Monitor performance indications and client contractual requirements
• Deeply involved in improving engineering and procurement to enhance competency
• Communicate with the client's representatives continuously regarding project progress and areas of concerns
• Establish beneficial partnership with customers, sub-contractors and vendor

Requirements :-

• Degree in Engineering (Civil) or equivalent.
• At least 10 Years of management experience of project management
• Experienced in ground treatment works Prefabricated Vertical Drain (PVD), bridge works and others Infra works.
• Experience in ground slab construction process & piling works.
• Experience in Building Information Modeling (BIM) process it is an advantage
• Good knowledge and understanding of project accounting
• Dynamic, resourceful, committed and result oriented
• Familiar with Microsoft Project, Microsoft Excel, Autocad.

Perks & Benefits

• Open culture
• Personal development opportunities

We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market share across our modern trade channels.

Crucially, you will lead strategic relationships not just with local giants and major international/foreign accounts, but also directly oversee and manage our distributor network to ensure seamless route-to-market execution.

Requirements

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 5–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role.
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
• Proficient in English (written & verbal) and Mandarin is preferred.
• Strong analytical thinking, commercial sense, and structured planning skills.
• Excellent interpersonal, communication, and negotiation skills.

Key Responsibilities

• Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.
• Develop long-term partnerships with major clients, while identifying new business opportunities.
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
• Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
• Coach and mentor junior team members to enhance performance and support development. Develop, implement, and lead the long-term strategic business plans (Joint Business Plans - JBP) for assigned national and international/foreign key accounts.
• Prepare and present regular business reviews and progress reports to management and clients. Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors. Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.
• International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Dental and Spectacle benefits
• Product Gift
• Birthday Leave

職責：

· 將人力資源文件（包括員工手冊、培訓材料、政策和內部溝通）在不同語言之間進行轉換，同時確保高度準確性、上下文和保密性。

· 遵守嚴格的資料隱私準則，保護敏感的員工資料和公司資訊。

· 部門審核負責人（ISO14001、9001、27001 等）。

· 分析各部門的訓練需求，找出技能差距。

· 進行入職培訓，確保新進員工順利融入組織。

· 更新遲到報告。

· 參與所有紀律案件的勞資關係（IR）工作。

· 執行上級或管理階層不時指派的任何臨時性任務。

能力：

· 具備良好的溝通和談判技巧，以最大限度地減少衝突並最大限度地建立融洽關係。

· 具備良好的職業道德，並能妥善處理機密數據

· 在處理任何敏感或個人問題時，必須始終保持高度的謹慎。

· 熟練 Microsoft Office（例如 Outlook、Word、Excel 和 PowerPoint）和 Adobe Acrobat

· 必須能夠同時處理多項任務。

最低限度的監督和自我約束。

人力資源/工商管理/管理學或相關專業學士學位。

有翻譯經驗者優先考慮。

歡迎語言學專業應屆畢業生申請此職位。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 個人休假
• 個人發展機會
• 有薪培訓和發展

主要職責

• 管理和協調招募流程，包括職位發布、履歷篩選、面試安排和新員工入職。
• 維護並確保員工記錄的準確性，遵守公司政策和法律要求。
• 管理員工福利、薪資（不包括司機薪資）和請假申請。
• 協調並執行員工入職、入職培訓和在職培訓計劃，以促進員工的無縫融入和發展。
• 協助確定培訓需求，並支援員工培訓和發展計畫的規劃、協調和評估。
• 實施並監督人力資源政策、程序和績效管理系統。
• 為管理人員和員工提供人力資源相關事宜的指導和支持，包括員工關係和衝突解決。
• 確保完全遵守勞動法、法規要求和公司規章制度。
• 產生與人力資源相關的報告、指標和見解，以用於決策和合規目的。
• 負責辦公室行政管理，包括庫存管理、辦公室維護協調以及確保良好的工作環境。
• 組織和協調公司活動、會議及其他員工參與活動。
• 作為人力資源和一般行政諮詢的主要聯絡人。

職位要求及資格

• 人力資源、工商管理或相關領域的文憑或學士學位。
• 至少 2-3 年人力資源和行政職能的工作經驗（應屆畢業生可考慮擔任初級職位）。
• 了解當地勞動法規及相關規定。
• 具備招募、薪資處理、員工關係和培訓協調方面的經驗。
• 對人力資源政策、流程和最佳實踐有深刻的理解。
• 精通微軟辦公室軟體和人力資源系統/軟體。
• 良好的溝通和人際交往能力。
• 具備較強的組織能力及時間管理能力，能夠同時處理多項任務。
• 高度誠信、保密和專業。
• 能夠獨立工作，也能作為團隊成員協作。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Finance Manager

Job Summary

We are looking for a Finance Manager to manage and oversee the daily finance operations of the company. This role is responsible for supervising the finance team, especially Accounts Payable and Accounts Receivable, ensuring accurate accounting records, timely month-end closing, proper reconciliations, cashflow monitoring, and compliance with internal controls.

The Finance Manager will report to the Finance Controller and act as the key person managing the execution of finance operations.

Key Responsibilities

Finance Operations

• Manage the daily finance operations of the company.
• Supervise and guide the Accounts Payable and Accounts Receivable team.
• Ensure accounting transactions are recorded accurately, completely, and on time.
• Review payment requests, supplier invoices, customer invoices, receipts, credit notes, and accounting entries.
• Ensure proper supporting documents and approvals are obtained before processing transactions.
• Monitor AP, AR, bank, cash, accruals, prepayments, and general ledger activities.
• Ensure finance operations follow company policies, SOPs, approval matrix, and internal controls.

Accounts Payable and Accounts Receivable

• Review supplier statement reconciliations and AP ageing.
• Monitor payment schedules and ensure payments are properly prepared.
• Review customer aging, collection status, and overdue accounts.
• Ensure customer receipts are properly recorded and allocated.
• Follow up on unmatched receipts, billing issues, credit note requests, and e-invoice related issues.
• Support intercompany billing, reconciliation, and related company transactions.

Bank, Cashflow and Reconciliation

• Review bank reconciliations and ensure reconciling items are resolved promptly.
• Monitor daily or weekly cash position.
• Prepare and monitor short-term cashflow forecast.
• Highlight cashflow concerns, large upcoming payments, overdue collections, or abnormal transactions.
• Ensure cheque receipts and bank-in matters are handled promptly.

Month-End Closing and Reporting

• Coordinate monthly closing activities and ensure deadlines are met.
• Review monthly account schedules and reconciliations.
• Review accruals, prepayments, AP, AR, bank, intercompany, and other balance sheet schedules.
• Assist in preparing monthly management reports and supporting schedules.
• Analyze major variances, unusual balances, and financial trends.
• Support year-end audit preparation and liaise with auditors when required.

Compliance and Internal Control

• Support SST, e-invoice, tax, audit, and statutory compliance matters.
• Ensure proper documentation and filing of accounting records.
• Identify control gaps, process weaknesses, or recurring errors.
• Recommend improvements to finance processes, workflows, and reporting.
• Escalate major issues, risks, or non-compliance matters to the Finance Controller.

Team Management

• Assign tasks and monitor the performance of finance team members.
• Provide guidance, coaching, and training to AP and AR staff.
• Ensure finance team members complete their daily, weekly, and monthly tasks on time.
• Build a disciplined, accurate, and accountable finance operations culture.
• Ensure proper backup arrangements within the finance team.

Requirements

• Candidate must possess at least a Bachelor’s Degree in Accounting, Finance, or related field.
• Professional qualification such as ACCA, CPA, CIMA, MICPA, or equivalent will be an added advantage.
• Minimum 5 years of relevant finance/accounting experience, preferably with experience supervising a finance team.
• Experience in managing AP, AR, bank reconciliation, month-end closing, and financial reporting.
• Good understanding of accounting standards, internal controls, SST, and basic tax compliance.
• Experience with ERP/accounting systems. Experience with Odoo will be an added advantage.
• Good leadership, communication, problem-solving, and analytical skills.
• Able to work independently, meet deadlines, and manage multiple priorities.
• Detail-oriented, responsible, and hands-on.

Preferred Qualities

• Strong ownership of finance operations.
• Able to identify problems and follow through until they are resolved.
• Comfortable working with both senior management and operational team members.
• Willing to improve processes and reduce manual or repetitive work.
• Practical, organized, and disciplined in documentation and follow-up.
• Good team leader who can guide junior finance staff.

Why Join Us

• Opportunity to be part of a growing technology company.
• Exposure to regional finance operations and group-level reporting.
• Opportunity to improve finance processes, systems, and controls.
• Work closely with the Finance Controller and management team.
• Supportive environment for professional growth and continuous improvement.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF SOCSO EIS
• Medical Allowance
• Group Insurance
• Festival Parties
• Birthday treat
• Snacks and Beverages

主要職責

• 管理和協調招募流程，包括職位發布、履歷篩選、面試安排和新員工入職。
• 維護並確保員工記錄的準確性，遵守公司政策和法律要求。
• 管理員工福利、薪資（不包括司機薪資）和請假申請。
• 協調並執行員工入職、職前培訓和在職培訓計劃，以促進員工的無縫融入和發展。
• 協助確定培訓需求，並支援員工培訓和發展計畫的規劃、協調和評估。
• 實施並監督人力資源政策、程序和績效管理系統。
• 為管理人員和員工提供人力資源相關事宜的指導和支持，包括員工關係和衝突解決。
• 確保完全遵守勞動法、法規要求和公司規章制度。
• 產生與人力資源相關的報告、指標和見解，以用於決策和合規目的。
• 負責辦公室行政管理，包括庫存管理、辦公室維護協調以及確保良好的工作環境。
• 組織和協調公司活動、會議及其他員工參與活動。
• 作為人力資源和一般行政諮詢的主要聯絡人。

職位要求及資格

• 人力資源、工商管理或相關領域的文憑或學士學位。
• 至少 2-3 年人力資源和行政職能的工作經驗（應屆畢業生可考慮擔任初級職位）。
• 了解當地勞動法規及相關規定。
• 具備招募、薪資處理、員工關係和培訓協調方面的經驗。
• 對人力資源政策、流程和最佳實踐有深刻的理解。
• 精通微軟辦公室軟體和人力資源系統/SQL薪資軟體。
• 良好的溝通和人際交往能力。
• 具備較強的組織能力及時間管理能力，能夠同時處理多項任務。
• 高度誠信、保密和專業。
• 能夠獨立工作，也能作為團隊成員協作。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development