Okay balance for entry-level healthcare role
Work-life balance as a Customer Service Representative here is decent, but it really depends on your team. It's a busy healthcare corporation, so expect some demanding days, especially during peak season for HMO services.
The pay for healthcare benefits coordination is pretty solid for the industry in Makati City. You get decent health insurance benefits yourself. Some teams really stick to 40-hour weeks, which is good.
Other teams are constantly doing overtime, which impacts work-life balance a lot. It's tough to get time off during busy periods, even for important stuff. The daily onsite work model can be a grind with traffic.
Try to standardize workloads across all Customer Service teams. Give supervisors more leeway to approve time off, especially for long-term employees. Look into more flexible options than just onsite work for certain roles, it would help employee retention.