Leadership Can Be Hit or Miss
Working here as an Account Manager, I've seen how leadership really shapes the daily grind. It's definitely a mixed bag when you look at different levels of management.
Some immediate team leads are genuinely supportive. They really help you grow in your client services role here. It's a big corporate environment, so there are decent resources if you look for them.
Upper management often feels out of touch. There's not always clear direction from the top for us in the New York City office, especially with digital advertising trends. It makes executing campaigns tough sometimes.
Improve communication from senior leadership down to the teams. More transparency on big decisions would help everyone, especially for folks working in client services roles.