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Provide L1 and L2 support for Laptops/desktops
Provide L1 and L2 support for Windows, M365 platform, Network, Wi-Fi, and printers
Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
Support MS Team AV set up and troubleshooting. e.g. Logitech AV systems
Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet application goals.
Demonstrate technical capability and be a self-starter. Possess strong organizational skills and a customer service mindset.
Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
Escalate issues to appropriate teams within IT as needed.
Maintain records of all IT-related issues using an in-house ticketing system.
Maintain good relationship with internal clients
Proper record keeping of IT Assets in the Asset Register
Proper record keeping of IT related purchases. Ie Invoices, quotations and update the information in the relevant system.
