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Customer Experience Associate-Cebu

CAES

CAES
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Cebu City, Cebu, Philippines


  • Unresolved Error, Application Issue reporting and follow through, F2F application error assistance 
  • Inter Departmental coordination, process recommendation and follow through
  • Infrastructure and Technology
  • Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
  • Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
  • Provide personalized customer service by responding to the needs of the customers.
  • Participate in ongoing training and development programs.
  • Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
  • Adhere to company policies and procedures.
  • Accept other associated responsibilities and projects as the need arises.

Competencies for the Job 

  • Customer Service Support
  • Troubleshooting
  • Records Management
  • Customer Experience Management
  • Customer Advocacy
  • Critical Thinking and Problem Solving
  • Relationship Building
  • Effective Communication
  • Customer-Centric Mindset
  • Results-Driven Execution

  • High school diploma or equivalent
  • At least 6 months of BPO or relevant customer service experience
  • Good communication skills in English and Tagalog, Bisaya is a plus
  • Amenable to working on a shifting schedule and working full onsite

Why join Angkas?

  • Freedom of work
  • Work life balance
  • Opportunities for promotion
  • Start-up environment
  • Multi-cultural and Agile work environment
  • Diversified use of technology
Jobs in Cebu City, Cebu   »   Jobs in Cebu City   »   Customer Service / Call Centre Job   »   Customer Experience Associate-Cebu

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