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The Executive Lounge Manager (ELM) supports the Front Office Manager (FOM) in leading the daily operations of the Swiss Club Lounge, ensuring exceptional guest experiences, consistent service standards, and operational efficiency. The role oversees VIP arrivals and departures, Club Lounge service delivery, F&B coordination, guest profiling, and team management. In the absence of the Front Office Manager, the Executive Lounge Manager
ensures continuity of operations and service excellence.
