As a Fraud Operations Specialist - BetMGM you will be responsible for analyzing customer and transaction data, resolving disputed transactions, and investigating suspicious activity in compliance with company policies and state regulations. The specialist also supports cross-functional projects, manages competing priorities, and ensures investigative findings are well-documented for use by Compliance and regulatory bodies.
Reporting to the Fraud Operations Team Manager you will be part of the Risk & Payments Team, who serves as a second line of defense by conducting fraud risk assessments and defining mitigation strategies for key operational risks.
What you will do
- Monitor & Investigate Fraud: Analyze transactions, gameplay, geolocation, and customer behavior to detect suspicious activity and investigate escalated fraud alerts from internal teams.
- Risk Assessment & Mitigation: Identify vulnerabilities in operational processes, assess fraud-related risks, and recommend improvements to reduce exposure.
- Case Management & Documentation: Maintain accurate records of fraud cases, identity theft claims, and suspicious activity, ensuring compliance with internal procedures and regulatory requirements.
- Collaboration & Reporting: Work closely with stakeholders and management to report chargeback trends, fraud patterns, and regulatory-required suspicious activity reports.
- Customer Verification & Due Diligence: Conduct identity and financial document reviews, perform due diligence on new or changed accounts, and verify accounts flagged for potential abuse or fraud.
- Operational Support & Compliance: Handle cash-out requests, process refunds, monitor bonus abuse, and contribute to internal fraud education and process improvement initiatives.
