Proven experience in Change Management, Organizational Change, Communications, Training, Enablement, or Transformation Programs.
Strong understanding of change management methodologies, stakeholder engagement, communication planning, and adoption strategies.
Experience developing and executing change management plans for business or technology transformation initiatives.
Demonstrated experience creating communication materials, presentations, training content, and user adoption assets.
Strong stakeholder management skills with the ability to engage and influence diverse audiences across business and technology functions.
Experience coordinating and supporting training programs, workshops, enablement sessions, and user readiness activities.
Excellent written and verbal communication skills with strong presentation development capabilities.
Ability to translate complex concepts into clear, concise, and audience-specific communication materials.
Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
Experience working within structured program governance and transformation environments.
Familiarity with change impact assessments, readiness assessments, user feedback collection, and adoption monitoring.
Proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools used for program delivery.
Experience supporting CRM transformation initiatives, including Salesforce programs, is an added advantage.
Strong analytical, problem-solving, and attention-to-detail skills.
Ability to work effectively in cross-functional teams and fast-paced transformation environments.
Bachelor's degree in Business Administration, Human Resources, Communications, Information Technology, or a related field.
Change Management certifications such as Prosci, ACMP, or equivalent are desirable.
Responsibilities
Develop and execute change management strategies to support successful adoption of business transformation and technology initiatives at the workstream or program brick level.
Identify stakeholders, communication channels, engagement approaches, and change impacts to create effective change management plans.
Plan, coordinate, and monitor change management activities to ensure alignment with overall program objectives and timelines.
Track communication effectiveness, stakeholder engagement, and adoption outcomes at the brick level, providing insights and recommendations for improvement.
Create, maintain, and update program deliverables including one-pagers, communication materials, promotional assets, and awareness content.
Develop high-quality presentations and communication materials tailored to specific topics, stakeholder groups, and leadership requirements.
Ensure all deliverables adhere to established program management, change management, branding, and governance standards.
Design and execute training and enablement plans to support user readiness and adoption.
Coordinate training logistics including audience identification, scheduling, invitations, materials preparation, and post-training follow-up activities.
Support training delivery in collaboration with core team members and subject matter experts.
Conduct readiness assessments, gather user feedback, and monitor adoption metrics to drive continuous improvement.
Collaborate closely with Program Change Management Leads and core project teams to align brick-level activities with overall program objectives.
Prepare inputs and updates for program-level governance reviews, leadership presentations, and status reporting.
Execute detailed change management activities that support broader transformation and program delivery goals.
Manage ad hoc requests related to communications, presentations, training, stakeholder engagement, and change adoption activities.
Maintain alignment with program governance frameworks, delivery cadence, and organizational change management standards.
