What you get to do in this role:
Role Overview
We are looking for an experienced IC6-level engineer to drive the technical direction, architecture, and execution of next-generation product experiences on the ServiceNow platform. This individual will be a hands-on technical leader who combines deep full-stack expertise, strong architectural judgment, AI fluency, and a passion for building scalable, customer-facing products.
The ideal candidate is equally comfortable designing complex distributed systems, crafting modern UI experiences, mentoring senior engineers, and leveraging AI technologies to deliver differentiated product capabilities.
Key Responsibilities
- Lead the design and development of large-scale product initiatives across the full stack.
- Define technical architecture and engineering standards that improve scalability, reliability, performance, and maintainability.
- Drive adoption of AI-powered capabilities, including LLM-based experiences, intelligent workflows, copilots, and automation features.
- Partner closely with Product Management, UX, Data Science, and Platform teams to translate business goals into technical solutions.
- Make high-impact technical decisions and influence engineering strategy across multiple teams.
- Conduct architecture reviews, design discussions, and technical deep dives.
- Mentor senior engineers and raise the overall engineering bar through coaching and technical leadership.
- Own critical production systems and drive operational excellence, observability, security, and reliability.
- Evaluate emerging technologies and identify opportunities to improve developer productivity and product quality.
