Customer Support: Answer inbound interactions (calls, emails, and/or chats) from customers to assist with product inquiries, order management, billing questions, and general concerns.
Problem Resolution: Actively listen to customers, diagnose the root cause of their issues, and provide accurate, efficient solutions using internal databases and knowledge bases.
Escalation Handling: Identify and elevate complex queries or high-priority issues to Team Leaders or Subject Matter Experts (SMEs) when standard workflows cannot resolve the problem.
Brand Advocacy: Maintain a polite, empathetic, and professional tone at all times, turning negative customer experiences into positive brand interactions.
Requirements
No prior BPO experience required; comprehensive paid training will be provided.
Amenable to work onsite and on a shift/night schedule in BGC, Taguig
