Senior E-commerce & Marketing Executive

3.0

Job Type   /   Job Level

Full-time   /   Senior Executive

Company Location

Philippines

Responsibilities

ECommerce & Marketing Management

Oversee and optimize ecommerce storefronts, including product listings, pricing, promotions, and account health.
Plan and execute digital marketing campaigns across social media, email, and search platforms.
Conduct market research, competitor analysis, and develop content for digital channels.
Track performance metrics and generate weekly/monthly reports to support business decisions.

Order, Inventory & Fulfillment Operations

Manage order processing across all marketplaces, including FBM and FBA.
Monitor inventory levels, reconcile stock discrepancies, and coordinate replenishments.
Handle shipping issues, lost/damaged claims, and coordinate replacements with Customer Service.
Ensure accurate fulfillment through thirdparty partners and correct listing configurations.

Technical & Marketplace Support

Maintain accurate pricing (MSRP), listings, discount codes, and account health across platforms.
Work with web developers to resolve technical issues and update online shops.
Collaborate with logistics and integration partners to troubleshoot order and fulfillment flow.

Claims, Chargebacks & Fraud Management

Document and process lost/damaged item claims and coordinate with carriers and marketplaces.
Review, verify, and dispute chargebacks, working with fraudprevention partners as needed.

Customer Engagement & Support

Coordinate with the Customer Service team on order concerns, delays, or stock issues.
Monitor highrisk and unfulfilled orders and support productrelated inquiries.

Reporting & Process Improvement

Maintain KPI dashboards, sales reports, and marketplace performance analyses.
Develop and update SOPs for claims, refunds, fulfillment, and reporting processes.
Identify operational inefficiencies and recommend workflow improvements.

Competitive Analysis & Pricing Strategy

Monitor competitor pricing, listings, promotional activity, and brandrelated issues.
Ensure correct content, pricing, and Buy Box performance across marketplaces.

CrossFunctional Collaboration

Role Impact

Operational Efficiency: Ensures streamlined order, fulfillment, and inventory workflows.
Revenue Protection: Minimizes financial losses through effective claims and chargeback management.
Customer Satisfaction: Maintains high service levels through timely resolutions and quality control.
Brand Consistency: Upholds accurate product presentation and marketplace compliance.
Business Support: Enables datadriven decisions and crossdepartment alignment.

Qualifications

Bachelors degree in marketing, Business Administration, E-commerce, or related field.
Proven experience in e-commerce management and digital marketing.
Proficiency in digital marketing tools, analytics platforms, and e-commerce systems.
Strong written and verbal communication skills.
Creative, detail-oriented, and capable of managing multiple projects.
Ability to analyze data and generate actionable insights.

Must Have Experience

Work Schedule/Set-up

Jobs in Philippines » Jobs in Mandaluyong, National Capital Region, Philippines » Senior E-commerce & Marketing Executive

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