Naviteq Ltd. is a leading Israeli company in DevOps Service and Clouds Solutions. We provide equal quality of service to all our customers, from small startups to huge international companies. We are looking for a skilled Technical Support Engineer - Tier 2 to join one of our projects.
Your role will include the following responsibilities:
- Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools
- Establish, manage, and lead support know-how, issue resolution capabilities and customer problem solving
- Collaborate closely with external Customers, and respond to customer tickets and escalations
- Work closely with various teams in the company, such as the development teams and the cyber team to make sure our company meets its ambitious goals
Requirements:
- 3+ years of experience in Tier 2 or Tier 3 Technical Support
- Experience working with external customers
- Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP)
- Experience in troubleshooting and debugging distributed systems
- Experience writing scripts in Bash/Python
- High level of both spoken and written English - must
- A multitasker, hands-on problem-solver, and process oriented
- Fast learner and passionate about adopting new technologies
- A team player who is eager to learn new methods and develop themselves and their team
- Excellent troubleshooting and diagnosis capabilities
Advantage:
- Working knowledge in Linux environment
- Experience with the following technologies/tools : Kubernetes, Elasticsearch, Git, etc.
- Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)
What will you
- Fast-paced, agile culture with high ownership and minimal bureaucracy
- Career Growth & Promotion Opportunities
- Real opportunity to influence the product
- Cutting-Edge Technologies
