Job Description
The Receptionist Team Leader oversees the daily front desk operations while supervising the utility team to ensure a clean, organized, and welcoming workplace. The role involves managing visitor services, coordinating administrative support, and guiding utility staff in maintaining office facilities and overall workplace efficiency.
Office Location: 2251 IT Hub, Chino Roces Ave., Makati City
Duties And Responsibilities
- Supervise and manage the daily activities of the Reception and Utility Team.
- Ensure the front desk operations run smoothly, including welcoming visitors, answering calls, and managing inquiries.
- Assign and monitor tasks of utility staff such as cleaning, office maintenance, and basic facility support.
- Maintain a professional and organized reception area at all times.
- Coordinate with different departments regarding facility needs, office supplies, and maintenance concerns.
- Monitor the attendance, performance, and productivity of the utility team.
- Provide guidance and training to reception and utility staff when necessary.
- Assist in scheduling tasks and shifts for the utility team.
- Ensure that company policies and workplace standards are followed by the team.
- Prepare basic reports or updates regarding reception operations and facility concerns for management.
- Handle visitor logs, deliveries, and general administrative support tasks.
- Address minor workplace concerns or escalate issues to management when necessary.
- Support in government compliances in both Makati and Southwoods offices.
Qualifications
- Bachelors degree in Business Administration, Hospitality Management, or a related field is an advantage.
- At least 12 years of experience in reception, administrative support, or supervisory roles.
- Strong leadership and team management skills, particularly in supervising support or utility staff.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage front desk operations efficiently.
- Strong organizational and problem-solving abilities.
- Professional appearance and customer service orientation.
- Proficient in Google Workspace
- Ability to handle confidential information and maintain professionalism at all times.
- Willing to work on assigned schedules or shifts if required.
Benefits
- HMO Coverage
- Life Insurance
- Government Mandated Benefits
- Paid Leaves & Paid Overtimes
- Yearly Performance-Based Increase
- Skill Allowance
- Monthly Celebrations
- Quarterly Engagement Activities
