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Technical Support Representative

Reliasourcing Inc.

3.3
1 review
Reliasourcing Inc.
Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Philippines
Were looking for an experienced Tier 3 Technical Support professional with strong SaaS and eCommerce background to support our B2B clients.

Responsibilities

  • Handle Tier 3 technical support and complex issue resolution
  • Support eCommerce platforms (Amazon, Shopify, Gorgias)
  • Manage product listings, including SKU setup and maintenance
  • Assist B2B clients with technical and platform-related concerns
  • Collaborate with internal teams for escalations and resolutions

Requirements

  • Minimum of 1 year Tier 2 Technical Support experience
  • Strong eCommerce experience (Amazon, Shopify, Gorgias)
  • Experience in product listing and SKU management
  • B2B (Business-to-Business) support experience
  • SaaS support experience

Work Set-Up

  • Full onsite training
  • Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite

Availability

  • Must be available to start ASAP
Jobs in Philippines   »   Jobs in Pasay, National Capital Region, Philippines   »   Technical Support Representative

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