Application Support Analyst

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Description

Responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion.
Provide expert support to end users in the identification and resolution of application related issues.
Maintenance of the Known Error Database (KEDB).
Responsible for acknowledging the tickets within the Service Level Agreement (SLA).
Escalation of tickets to the right resource with proper endorsement of the issue.
Assumes all other duties and responsibilities as necessary.

Job Qualifications

Bachelor's degree in Computer Science or Information Technology, or equivalent experience;
Open for fresh graduates.
Basic knowledge in using any ticketing system (SDP, SFDC)
Basic knowledge in SQL Scripting.
Basic knowledge in Local Area Network (LAN), Wide Area Network (WAN), Intranet & Internet connectivity.
Good understanding of the organization's goals and objectives.
Willing to work in a Hybrid Setup (Makati and Binondo)
Must Have Good Interview connection

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