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Job Profile:-
This is a solutioning & consulting-focused role. We are looking for Pre-Sales rockstars who deeply understand ORI’s conversational AI offerings and can map them to real business problems across industries (BFSI, Telecom, Retail, etc.).
As a Pre-Sales Consultant, you will work closely with Sales, Product, AI and Delivery teams to:
● understand customer journeys and pain points,
● design the right solution using ORI’s platforms,
● build compelling demos, proposals and PoCs that help win deals.
Key Requirements:-
● Creating solution proposals, vision presentations and ideate solution architecture for the
deployment of the conversational AI solutions.
● Understand customer technical requirements and work with partners and customers to align
solutions.
● Participate in discovery calls and workshops with clients to understand business processes,
current contact-center setup, use cases, and KPIs
● Translate business problems into clear use cases, customer journeys, and high-level bot flows
(voice & chat).
● Prepare and deliver product demos, PoC storyboards, and walkthroughs that showcase ORI’s
capabilities in a simple, business-friendly way.
● Work with internal teams (AI/ML, Product, DevOps, Delivery) to validate feasibility,
dependencies, and effort for proposed solutions.
● Draft and structure solution documents, SoWs, effort estimates, and ROI outlines under guidance from senior pre-sales / leadership.
● Support RFP/RFI responses by filling in solution, architecture, security, and functional sections
using ORI’s internal knowledge base.
● Capture client requirements, assumptions, and risks clearly and ensure a smooth handover to
Delivery after deal closure.
● Maintain and continuously improve internal collateral – decks, case studies, solution templates,
domain-specific playbooks.
● Stay updated on ORI’s roadmap, features, integrations, and success stories and reflect them in proposals and client conversations.
● Support Sales in pipeline reviews, bid/no-bid decisions, and solution positioning, ensuring ORI is seen as a strategic partner and not just a tool/vendor.
Our ideal candidate should have:-
● Total Experience: 1–3 years in Pre-Sales, Solution Consulting, Business Analysis, or Client-Facing Tech/SaaS roles.
● Educational background in Engineering, Computer Science, IT, Mathematics, or related fields is preferred (but not mandatory if experience is strong).
● Strong conceptual understanding of at least one of the following:
○ Contact centers / customer support
○ SaaS / cloud solutions
○ APIs, integrations, and data flows
● Ability to grasp technical concepts (APIs, webhooks, cloud hosting, security basics) and explain them in simple business language.
● Excellent communication & storytelling skills – strong in PowerPoint (solution decks, storytelling) and Excel (basic ROI modelling, effort estimates).
● Strong analytical thinking – can break vague problems into structured requirements and solution components.
● Comfort working in a fast-paced startup environment with evolving products, where
documentation and processes are maturing.
● Exposure to AI / ML / NLP / GenAI / chatbots / voicebots
● Experience in BFSI, Telecom, E-commerce, or BPO/contact centers
● Prior experience in demoing products to clients or working on RFPs/PoCs
What you can expect from ORI:-
● Passion and happiness in the workplace with great people and an open culture, with amazing
growth opportunities.
● An ecosystem where leadership fosters and builds an environment where everyone is free to take necessary actions to learn from real experiences.
● Flat team structures, with the ability to work closely with Board Members, Key Stakeholders, etc.
● Freedom to pursue your ideas and the opportunity to tinker with existing processes as well as create new processes that can then have a big impact upon the business.
If you value ownership and are driven by building business in the charged and exciting environment of a high-growth, technology-driven startup, then this is the right job for you!
